Harisankar Ambika
Sheffield,UK
Summary
Dedicated and highly adaptable professional with keen ability to thrive in fast-paced environments and strong commitment to teamwork. Possesses strong organisational skills and problem-solving abilities, coupled with excellent communication and time management skills. Ready to contribute to operational success and drive improvements in my new role.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
FC Associate
Amazon
Doncastor, Sheffield
2024.10 - Current
- Processed 150–250 customer returns per shift, ensuring accurate scanning, grading, and system updates in line with Amazon SOPs
- Inspected returned items for quality, damage, and resale eligibility, achieving 99% accuracy in item classification
- Worked efficiently in fast-paced, high-volume environment, supporting peak periods with increased workloads
- Maintained accurate records of all returns, aiding in inventory management.
- Identified and escalated defective or fraudulent returns, contributing to loss prevention and stock control
Warehouse Trainer
Frasers Group
Mansfield, Shirebrook
2023.06 - 2024.01
- Trained and supported 2–3 new starters per week, ensuring safe and correct use of warehouse systems and equipment
- Delivered one-to-one and small-group training across picking, packing, inbound, outbound, and returns operations
- Conducted training sessions, providing clear instructions and demonstrations to ensure employees' understanding and competency.
- Collaborated with management team to identify areas for process optimization and implemented strategies to enhance efficiency.
- Adapted training methods to suit different learning styles and language needs
Administrative Assistant
EdduGo Education Consultancy
Trivandrum, India
2021.01 - 2022.02
- Handled 20–30 student and parent enquiries per day via phone, email, and in-person consultations
- Coordinated with international universities and partner institutions regarding admissions, offers, and deadlines
- Maintained accurate student records, application tracking, and correspondence using Microsoft Office tools.
- Processed and tracked multiple university applications simultaneously, ensuring accuracy and deadline compliance
- Handled high volumes of enquiries via phone, email, and in-person consultations while maintaining confidentiality.
- Supported day-to-day administrative tasks including data entry, filing, scanning, and email correspondence.
Volunteer Covid Support Worker
Vakkom Government Hospital
Trivandrum, India
2020.05 - 2020.12
- Volunteered as a Care Assistant during the COVID-19 pandemic, supporting clinical staff during periods of staff shortages
- Assisted with routine patient observations, including checking and recording body temperature and basic vital signs as directed
- Supported nurses and doctors by administering prescribed medications under supervision and following clinical instructions
- Monitored patients for changes in condition and promptly reported concerns to senior clinical staff
- Maintained patient comfort, dignity, and confidentiality at all times
- Followed strict infection prevention and control procedures, including PPE use and hygiene protocols
Education
Degree - Electrical and Communication
Central Polytechnic College
Kerala 2016.01 - 2019.01
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook for creating documents, reports, spreadsheets, presentations, and managing professional correspondence
- Experienced in working with Microsoft Windows operating systems in an office environment
- Confident in virtual and remote working using Microsoft Teams for meetings, collaboration, and issue resolution
- Successfully managed Service Level Agreements (SLAs) and customer workloads during peak periods without missing performance targets
- Highly adaptable and quick to learn, responding positively to changing priorities, systems, and work environments
Certification
- Google IT Professional Certification, 2025
Timeline
FC Associate
Amazon
2024.10 - Current
Warehouse Trainer
Frasers Group
2023.06 - 2024.01
Administrative Assistant
EdduGo Education Consultancy
2021.01 - 2022.02
Volunteer Covid Support Worker
Vakkom Government Hospital
2020.05 - 2020.12
Degree - Electrical and Communication
Central Polytechnic College
2016.01 - 2019.01