Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Harisah Lemmah

Birmingham

Summary

Accomplished legal professional with expertise in legal research and analysis, client relationship management, and document drafting and review. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Efficiency-driven and organised with a team-oriented mentality and dedication to customer satisfaction, business goals, and sales excellence. Adept at managing time efficiently while handling pressure with tactfulness in dispute settlements. Strong presenter, communicator, and problem solver, working effectively and productively with diverse customers and individual needs. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.



Overview

4
4
years of professional experience

Work history

Telecommunication Officer

RoboReception
10.2023 - 05.2025
  • Managed inbound and outbound communications between healthcare providers and patients, ensuring timely appointment coordination.
  • Documented patient interactions accurately in client systems while maintaining confidentiality.
  • Demonstrated empathy and professionalism in addressing patient inquiries and concerns.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Obtained feedback from customers to improve service experience.
  • Assisted customers with product complaints, logging issues for investigation, and providing replacement items.

Intern

IMMMA Advocates
Dar es salaam, Tanzania
06.2021 - 08.2021
  • Participated in court proceedings for gaining practical experience.
  • Managed administrative duties efficiently for smooth office operations.
  • Prepared case briefs under guidance, augmented understanding of complex cases.
  • Drafted legal documents under supervision of solicitors, enhanced accuracy.
  • Assisted senior solicitors with case preparation, increased efficiency.
  • Conducted comprehensive research on legal matters, facilitated better case outcomes.
  • Shadowed lawyers to understand workloads, case management and network development.
  • Conducted legal research and drafted official documentation.
  • Supported legal representatives during court case presentation.
  • Assisted in drafting contracts while ensuring compliance with laws, which minimised risks and disputes.

Education

Law (LLB) -

University of Leicester
Leicester
09/2022 -

GCSE's -

Feza Girls Secondary School
01/2015 - 09/2019

A-Levels - Business, Economics and History

Haven of Peace Academy
09/2020 - 05/2022

Skills

  • Legal research and analysis
  • Client relationship management
  • Drafting and reviewing documents
  • Organizational skills
  • Attention to detail
  • Team collaboration
  • Effective communication
  • Technical proficiency
  • Quality control commitment
  • Time management mastery
  • Dispute settlements tactfulness
  • Pressure handling
  • Efficient telephonic etiquette
  • Product knowledge

Custom

Reference available upon request

Timeline

Telecommunication Officer

RoboReception
10.2023 - 05.2025

Intern

IMMMA Advocates
06.2021 - 08.2021

Law (LLB) -

University of Leicester
09/2022 -

GCSE's -

Feza Girls Secondary School
01/2015 - 09/2019

A-Levels - Business, Economics and History

Haven of Peace Academy
09/2020 - 05/2022

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Harisah Lemmah