HARIS PUTHIYEDATHMEETHAL
IT Support
SLOUGH,Buckinghamshire
Summary
Dedicated IT Support Role highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Reliable IT Expert with industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Talented Field Engineer demonstrates outstanding technical ability with exceptional problem-solving and troubleshooting abilities. Attends requests in courteous and customer-focused fashion and proven track record of success in installing, commissioning and maintaining industrial equipment and systems. Strong problem-solving and analytical skills. Seeking opportunities to apply skills and experience in challenging field engineering role.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Field engineer
GETRONICS
London
12.2022 - Current
- Remained composed and focused in highly stressful situations.
- Trained in combat and weaponry to meet field demands.
- Completed required administrative practices to set standards.
- Analysed data in demanding environments, producing accurate insights with strong reasoning abilities.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Developed disaster recovery and fault tolerance plans to support data recovery and asset management.
- Offered technical advice to programmers and developers to help optimise designs.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Identified customer needs and requirements to optimise engineering designs.
- Kept high levels of customer satisfaction, explaining complex technical concepts in layman terms for easy comprehension.
- Set up and installed new hardware and software systems to customer requirements.
- Advised users and sit operators about performance, use and maintenance of ICT equipment.
- Maintained clear and complete records of installation, maintenance or repair actions.
- Offered technical support on-site, via phone or email for enhanced customer service.
- Handled regular repairs and maintenance for information and communications equipment.
- Kept records of fixes and repairs for future reference.
- Maintained scanners, printers and other computer peripheral equipment.
IT support assistant
MINISTRY OF INTERIOR - QATAR
DOHA
01.2013 - 09.2022
- Installed audio-visual devices, from projectors to video casting equipment.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Tested function of peripheral equipment and completed quality repairs.
- Created tailored user profiles and permissions for large organisations.
- Trained staff to navigate systems and update databases.
- Delivered reliable, high quality technical support to average of 50 users daily.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Maintained internet and intranet websites to maximise reliability and usability.
- Provided after-hours IT support for management team members.
- Installed new software for users and monitored version and patch update requirements.
- Improved network performance through rigorous testing and analysis.
- Answered user questions about hardware and software operation to help resolve problems.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Education
Diploma of Higher Education - COMPUTER
INSTITUTE HUMAN RESOURCE DEVELOPMENT
INDIA 01.2008 - 12.2008
Bachelor of Arts - SOCIAL SCIENCE
KANNUR UNIVERSITY
INDIA 07.2001 - 05.2004
BACHELOR OF EDUCATION - EDUCATION
UNIVERSITY OF CALICUT
INDIA 09.2006 - 09.2007
Skills
Excel ,MS Access, MS Word expert
- Office 365
- Troubleshooting proficiency
- Staff education and training
- Process automation
- Hardware maintenance
- Quality Assurance reporting
- Hardware upgrades
- Desktop support
- Application installations
- Network troubleshooting
- End-user training
- Application support
- Knowledgeable in Mac systems
- Windows O/S
- Hardware diagnosis
- Data entry
- Customer support needs assessment
- Technical issues analysis
- Diagnostic software
- Customer service expert
- Software diagnosis
- Network configuration
- Google Workspace
- Problem-solving
- Leadership
- Communication skills
- DATBASE Management
- Time management
- Multilingual
- Knowledge of SQL
- Hardware inventory management
- Driver configurations
- Data storage architecture
- Printer setup
- Motherboard diagnosis
- Failure analysis and resolution
- Desktop upgrades
- OS installation support
- Public relations
- [Type] troubleshooting
- Team building
- Marketing
References
References available upon request.
Timeline
Field engineer
GETRONICS
12.2022 - Current
IT support assistant
MINISTRY OF INTERIOR - QATAR
01.2013 - 09.2022
Diploma of Higher Education - COMPUTER
INSTITUTE HUMAN RESOURCE DEVELOPMENT
01.2008 - 12.2008
BACHELOR OF EDUCATION - EDUCATION
UNIVERSITY OF CALICUT
09.2006 - 09.2007
Bachelor of Arts - SOCIAL SCIENCE
KANNUR UNIVERSITY
07.2001 - 05.2004
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