Hariprasad Vijayakumar
Watford,Hertfordshire
Summary
Aviation graduate with a Master’s in International Tourism and Aviation Management and a Bachelor’s in Airline and Airport Management, with experience in airline customer service and operational support roles. Strong attention to detail and clear communication skills developed in time-sensitive, customer-facing environments. Comfortable working with procedures, schedules, and shift-based operations in fast-paced settings. Highly reliable, adaptable, and motivated to build a long-term career within airport and airside operations.
Overview
3
3
years of professional experience
Work history
Junior sales associate
SKECHERS
Watford, Hertfordshire
2022.12 - 2024.01
- Achieved sales targets by delivering outstanding customer service and managing inventory effectively. Worked collaboratively with team members to improve store performance. Conducted training for new staff on policies and product expertise, ensuring seamless integration.
Exhibited strong problem-solving abilities in dynamic retail setting. - Boosted product knowledge for improved sales presentations through extensive research.
- Managed client accounts meticulously for smooth transactions and repeat business.
- Built long-term relationships with customers and generated referrals from existing clients.
Customer Service Representative
Vistara Airlines
Chennai , India
2021.07 - 2022.09
- Addressed passenger inquiries and resolved issues efficiently, delivering exceptional customer service.
Coordinated with multiple departments to ensure seamless flight operations.
Exhibited strong communication skills and proactive approach in dynamic airline environment. - Offered technical support, leading to enhanced user experience.
- Trained new hires for improved productivity and efficiency on job floor.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained clean, orderly work environment promoting conducive atmosphere for both staff and customers.
Education
Master of Arts - International Tourism and Aviation Management
University of West London
London, ENGBachelor of Business Administration - Airline and Airport Management
Remo international collage of Aviation
ChennaiDiploma of Higher Education - Flight Operations
Alagappa University
Chennai 10/2020 - 11/2021
Skills
- Process optimisation
- Telesales techniques
- Logistical planning
- Customer needs analysis
- Microsoft Office
- Store policy compliance
Education
other,other
Languages
English
Fluent
Tamil
Native
French
Beginner
References
References available upon request.
Timeline
Junior sales associate
SKECHERS
2022.12 - 2024.01
Customer Service Representative
Vistara Airlines
2021.07 - 2022.09
Master of Arts - International Tourism and Aviation Management
University of West London
Bachelor of Business Administration - Airline and Airport Management
Remo international collage of Aviation
Diploma of Higher Education - Flight Operations
Alagappa University
10/2020 - 11/2021