HARINI CHUKKAPALLI
MIDDLESBROUGH,UK
Summary
Highly motivated and adaptable retail professional with a strong track record of delivering excellent customer service in fast-paced environments. Proven ability to exceed customer expectations by providing a friendly and welcoming experience, efficiently handling inquiries. Committed to building positive relationships with customers and team members while achieving targets.
Overview
1
1
Certification
2
2
years of post-secondary education
2
2
years of professional experience
Work history
Team Leader
Rhythm Kitchen
11.2024 - 06.2025
- Provide friendly and efficient customer service to an average of 200 clients per day, resulting in a 95% customer satisfaction rating.
- Handle a wide range of customer inquiries, complaints, and requests with a focus on swift problem resolution.
- Analysed and collected customer information to prepare product or service reports.
- Built strong relationships with customers by providing helpful advice as well as friendly service throughout each interaction.
- Successfully managed customer expectations, ensuring satisfaction with service provided.
- Trained & supervised 15-30 service members and improved productivity.
TEAM MEAMBER
BENITOS
06.2025 - 10.2025
- Ensuring each station is fully stocked and prepped before service.
- Labeling, portioning, and arranging ingredients for quick access.
- Maintaining cleanliness and order throughout the shift.
- Handling equipment breakdowns, missing ingredients, or ticket errors calmly.
- Adjusting cooking methods or workflow on the fly.
- Keeping morale high even during chaotic rushes.
- Guiding and motivating line member.
- Delegating tasks appropriately.
- Training new staff on standards, recipes, and safety protocols.
Warehouse team member
WAITROSE AND PARTNERS
MULTIPLE LOCATIONS
09.2023 - 10.2024
- Assisted in annual stock counting exercise diligently, confirming accuracy of recorded inventory levels.
- Improved warehouse efficiency by implementing new stock management techniques.
- Ensured timely dispatch of goods to customers with diligent order picking and packing.
- Streamlined receiving processes for faster intake of goods into inventory system.
- Maintained clean, safe and orderly warehouse space.
FOH Wing Shack
09.2023 - 10.2024
- Welcoming customers, taking orders, serving food and drinks, and providing friendly and efficient service.
- Operating cash registers, accepting payments, and managing point-of-sale systems.
- Maintaining a clean and hygienic work environment, including washing dishes, cleaning tables, and ensuring food safety standards are met.
- Responding to customer questions and complaints, working efficiently under pressure, and collaborating with other staff members.
Education
MSc - Computer Science
University of East London
London, UK 09.2023 - 05.2025
Master of Business Administration (M.B.A) - Human Resource Management
Jawaharlal Nehru Technological University
IndiaBachelor Of Technology - Computer Science
CA Reddy Engineering College
IndiaSkills
- Customer Service Excellence
- Retail Operations
- Target Growth
- Store Presentation
- Communication Skills
- Team Collaboration
- Problem-Solving
- Adaptability
- Attention to Detail
- Time Management
- Digital Proficiency
Certification
- Microsoft Office Specialist (Excel and PowerPoint): Advanced proficiency in data organisation, reporting, and creating professional presentations.
- Professional Communication and Soft Skills: Strengthened interpersonal and workplace communication skills for customer-focused roles.
Additional Information
Languages: Fluent in English, Hindi, Telugu.
Accomplishments
- Consistently exceeded daily targets in previous roles by proactively engaging with customers and prepared reports for the senior management team.
- Navigated multiple computer systems and applications and utilized search tools to find information. Recognised for providing exceptional customer service during seasonal peak times, receiving positive feedback from both customers and management.
Additional information
Visa Status: Eligible for Skilled Worker visa sponsorship in the UK
Timeline
TEAM MEAMBER
BENITOS
06.2025 - 10.2025
Team Leader
Rhythm Kitchen
11.2024 - 06.2025
Warehouse team member
WAITROSE AND PARTNERS
09.2023 - 10.2024
MSc - Computer Science
University of East London
09.2023 - 05.2025
FOH Wing Shack
09.2023 - 10.2024
Bachelor Of Technology - Computer Science
CA Reddy Engineering College
Master of Business Administration (M.B.A) - Human Resource Management
Jawaharlal Nehru Technological University