Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Languages
Achievements And Awards
Timeline
Generic

Harinath

Bangalore

Summary

To obtain in a reputed firm and contribute to the growth of the firm through my work and further develop my skills across different official areas to maximize my expertise and efficiency in the position.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead AI

TCS
Bangalore
09.2024 - Current
  • Working as shared resource for the 2 projects now
  • Managing the Windows 2008,2008R2,2012,2012R2,2016,2019,2022 of 380+ servers and Linux(32 Servers)
  • I have experience in VMware vSphere client to managing the AVS servers.
  • Build/decommission the servers in AVS.
  • Involved in live migration of Virtual Machines and ESXI host using the vMotion.
  • Initializing & expanding new disks and extending disks, CPU, Memory, and Page file settings based on the necessity of the client.
  • Created clones from existing VMs (both live and powered-off)
  • Deployed several VMs from Templates and customized their configurations as needed
  • Deploying Windows security and service stack patches through Desktop Central Tool.
  • Troubleshooting Virtual Machines and hosts.
  • I have good knowledge about taking snapshots and cloning the Virtual Machines activity before and after the activity.
  • Worked on Managing various user incidents and auto and service requests (as per the client and user requirement) and Restart or Ping alerts.
  • Attending the backlog call daily.
  • Working on shared file
  • Onboarding and Offboarding the Follett users for Follett Subscriptions and Azure Subscriptions.
  • Attending the Follett Capacity Management call to proactively maintain keeping 20% disk space and CPU and Memory issues.
  • Joining the MIM call when P1 issue occurs and providing the RCA for the issue.
  • Change management(Change creation(Normal/standard/ Expedited /emergency), representation in CAB meetings, and implementation) within the stipulated SLAs.
  • We are maintaining the MABS backups for the AVS servers: MABS1,2,3,4,5. The CCP Ops team manages only VM-level backup.
  • Enable CPU and Memory hot add plug for AVS servers.
  • Upgraded the Windows Operating system to another Windows Operating system (2012 to 2016).
  • Snapshot, import, export, and restore the VMs whenever required.
  • Changing Storage type for system disk from Premium to Standard in the Azure portal for the servers.
  • Installed Tools if any miss on the servers
  • I am involved the logging the Microsoft case and AWS case with Sev-A, B,C whenever issues occur.
  • I am actively checking and participating in the Microsoft notification.
  • Creation, Modification, and Deletion of AD account, password reset, enabling, disabling, and unlocking user accounts, providing shared folder access to users.
  • I am involved in extending the ESU key for the 2012 and 2012R2 servers recently.
  • Creation, Deployment and Management of Virtual Machines, VM Scale Sets.
  • Creation, Deployment and Management of VNETs, Subnets, NSGs, Load Balancers, Route Tables.
  • Creation, Deployment and Management of Storage Accounts, Azure File Shares.
  • Creating the alerts for the resources in the azure end.
  • In-place upgrade of Windows VMs.
  • Troubleshooting RDP of Azure and AVS VMs.
  • Configure monitoring alerts for the Azure and AVS VMs.
  • Suppressing the alerts during the OS or Applications patching windows using the Alert Processing Rules (APR) in Azure portal.
  • Azure disk management.
  • Configuring and Management of Backups for VMs.
  • Maintaining CMDB entries for the VMs, hosts, file shares, and other services used in an environment.
  • Involving the monthly patching activities.
  • Lifecycle of VM starting from building - decommission, monitoring, VM tool upgrades, etc.
  • Creating and Managing Snapshots (AVS and Azure)
  • Restoration of servers and disk from Snapshots (AVS and Azure)
  • Creating the Placement Policy in Azure to keep the same Cluster and host for the AVS servers.
  • Increasing the disk space and resizing the servers in AWS and Azure.
  • Troubleshooting backup failures on servers in AVS servers and Azure Servers.
  • Providing access to the AVS Vcenter to the users.
  • Decommission of Servers in both Azure and AWS.
  • Resolving IT issues and providing support within preferred SLA through the ServiceNow Ticketing Tool.
  • Troubleshooting Azure Backup failures and coordinating with MS to fix the issue.
  • Responsible for documentation wherever documents are not available.
  • I will be able to accommodate a flexible work schedule that may include nights, weekends or holidays as required.
  • Participated in regular 24x7 On-Call rotations and coordinated with the onshore team for night-time scheduled activities.

Consultant

Capgemini
Bangalore
10.2021 - 09.2024
  • Managing the Windows 2008,2008R2,2012,2012R2,2016,2019 of 400+ servers and Linux(22 Servers)
  • I have experience in VMware vSphere client to managing the AVS servers.
  • Build/decommission the servers in AVS.
  • Involved in live migration of Virtual Machines and ESXI host using the vMotion.
  • Initializing & expanding new disks and extending disks, CPU, Memory, and Page file settings based on the necessity of the client.
  • Created clones from existing VMs (both live and powered-off)
  • Deployed several VMs from Templates and customized their configurations as needed
  • Deploying Windows security and service stack patches through Desktop Central Tool.
  • Troubleshooting Virtual Machines and hosts.
  • I have good knowledge about taking snapshots and cloning the Virtual Machines activity before and after the activity.
  • Worked on Managing various user incidents and auto and service requests (as per the client and user requirement) and Restart\Ping alerts.
  • Attending the backlog call daily.
  • I am involved in the problem management call to fix the problem.
  • Onboarding and Offboarding the Follett users for Follett Subscriptions and Azure Subscriptions.
  • Attending the Follett Capacity Management call to proactively maintain keeping 20% disk space and CPU and Memory issues.
  • Joining the MIM call when P1 issue occurs and providing the RCA for the issue.
  • Change management(Change creation(Normal/standard/ Expedited /emergency), representation in CAB meetings, and implementation) within the stipulated SLAs.
  • We are maintaining the MABS backups for the AVS servers: MABS1,2,3,4,5. The CCP Ops team manages only VM-level backup.
  • Enable CPU and Memory hot add plug for AVS servers.
  • Upgraded the Windows Operating system to another Windows Operating system (2012 to 2016).
  • Am involved RHEL 7.7 TO RHEL 7.9.
  • Snapshot, import, export, and restore the VMs whenever required.
  • Changing Storage type for system disk from Premium to Standard in the Azure portal for the servers.
  • Install CCP Tools if any are missing.
  • I am involved the logging the Microsoft case and AWS case with Sev-A, B,C whenever issues occurred.
  • I am actively checking and participating in the Microsoft notification.
  • Creation, Modification, and Deletion of AD account, password reset, enabling, disabling, and unlocking user accounts, providing shared folder access to users.
  • I am involved in extending the ESU key for the 2012 and 2012R2 servers.
  • Am involved Windows 2008 r2 server windows active.
  • Maintaining CMDB entries for the VMs, hosts, file shares, and other services used in an environment.
  • Worked on troubleshooting trend micro antivirus applications.
  • Planning and performing monthly patching activities (Manual and Configuration Tools-Desktop Central).
  • Lifecycle of VM starting from building - decommission, monitoring, VM tool upgrades, etc.
  • Monitoring and alert management -Zabbix tool and fixing the issue.
  • Creating and managing of AMI(AWS)Snapshots (Azure)
  • Restoration of servers and disk from previous backups/AMI/Snapshots (AVS/AWS/Azure)
  • Creating the Placement Policy in Azure to keep the same Cluster and host for the AVS servers.
  • Increasing the disk space and resizing the servers in AWS and Azure.
  • Troubleshooting backup failures on servers in AVS servers and Azure Servers.
  • Providing access to the AVS Vcenter to the users.
  • Checking Cloud trail/Activity logs for detailed information on the activities that were performed in AWS and Azure.
  • Decommission of Servers in both Azure and AWS.
  • Resolving IT issues and providing support within preferred SLA through the ServiceNow Ticketing Tool.
  • Troubleshooting Azure Backup failures and coordinating with MS to fix the issue.
  • Responsible for documentation wherever documents are not available.
  • I will be able to accommodate a flexible work schedule that may include nights, weekends or holidays as required.
  • Participated in regular 24x7 On-Call rotations and coordinated with the onshore team for night-time scheduled activities.
  • I Am giving KT to the new joiners and provided KT documents for them.

Lead Infrastructure

Mphasis
Bangalore
09.2016 - 10.2021
  • Installation, and Configuration of Windows Server 2008 and 2012.
  • Providing access for the users as per their requirements/Request.
  • Creating a customer’s account on ADDS (Based on the procedure).
  • Hands-on experience on Quest One Active roles server Console for Active Directory.
  • Hands-on experience on Sail point tool for LAN ID provisioning and LAN ID Modify\Change.
  • Changing a customer’s profile (AD Accounts) by request.
  • Set up Managed service accounts for the domain.
  • Providing remote access to the users for OWA, VPN, WI-FI through RADIUS Tool and changing\extend RADIUS termination date for users. And reset passwords for requestors.
  • Set up a new database AirWatch account mailbox for the users based on their locations.
  • Set up and distribute the RSA SecurId Soft token for User’s.
  • Creating AD and Citrix Security groups per request and adding /removing users from AD Groups.
  • Changing a group name/types/scopes per request with valid approval.
  • Changing Ownership of the groups with valid approval.
  • Adding new Organizational Units to AD and Moving an AD accounts from one OU to another OU’s.
  • Creating the OU container through Quest One Active roles server tool (Active Directory).
  • Managing the user accounts through the Quest one Active roles tool (Active Directory).
  • Creation/deletion/management of objects, i.e. local user accounts, groups, workstations, servers, printers, etc. in their OU hierarchy.
  • Applying operating system updates, patches, and configuration changes.
  • Providing access to Windows Service/System/Application/FTP Account/Training ID Access Request
  • Creating and working on Privilege Access Request for Servers, Domains, and Active Directory.
  • Providing access to the local server groups.
  • Granting/Providing/Revoking a File Share access for the users per request on requested servers and troubleshooting on the same.
  • Giving Home Drive access and Folder Redirection for the users per request on requested servers.
  • Working on Security alerts incidents as part of second level support.
  • Revoked or Deprovisioning access for termination users.
  • Creating Non-Employee Service (NES) ID’s, Recertification/Extending/Deprovision customer’s work end date per request with valid approval.
  • Answering technical queries and assisting users.
  • Hands on experience on service now and sonic ticketing tool.
  • Working on TPAM vaulting for on boarding and Existing User’s.
  • Microsoft SQL Server 2008 and 2012 and working on SQL for fetching data according to the request.
  • I have knowledge of UNIX like creating files and directories and moving files one to another and searching files.
  • Installation configuration of Teradata. By using scripts (Fast load, BTEQ, Multiload) we can import or export the data to the target table.

Associate Engineer

Mphasis
05.2012 - 08.2016
  • Verification of the documents received from the applicant’s ticket as SR number.
  • Timely updating of the documents received for new insurance applications in the tool.
  • Underwriting Support and New Business and Renewal Set up, Application Processing.
  • Uploading documents to the Submission Indexing the documents.
  • Interaction with the clients, Underwriting team, and the quality team (Both internal and external) through E-mail or Same time.
  • Distributing the ticket to the team according to prioritize.
  • Training the new joiners in Process Knowledge.
  • I have knowledge of SQL databases.
  • Handling of all kinds of priority tickets and analyzing the issue and taking appropriate action.
  • I am preparing for the PKT and conducting tests for all the technicians every month frequently.
  • Zurich is a global insurance company that is organized into three core business segments: General Insurance, Global Life, and Farmers. Zurich employs around 60,000 people serving customers in more than 170 countries and territories around the globe. Zurich's General Insurance business serves individuals, small and medium-sized businesses and major multinational corporations with motor, home, and commercial products and services.

Education

M.C.A - Computer Application

Sri Venkateshwara University
Tirupathi

Skills

  • VMware (AVS)
  • Windows server administration
  • MS Azure Administration
  • Windows
  • Linux
  • ServiceNow
  • Desktop Central
  • Azure Update Manager
  • Zabbix
  • Slack
  • Trend Micro
  • Qualys
  • Crowd Strike
  • AWS
  • AMI
  • Cloud Trail
  • Backup fails

Certification

  • Microsoft Certified Azure Fundamentals (Az-900)
  • Microsoft Azure Administrator certification (Az-104)
  • Oracle Cloud Infrastructure 2023 Certified Foundations Associate (internal)
  • Cloud Operations-Azure – Grade -B -Level 1 (internal)

Disclaimer

The information given above is true to the best of my knowledge and belief. I am liable to be disqualified if any or part of the information is found to be false.

Languages

  • Telugu
  • Kannada
  • Hindi
  • English
  • Telugu
  • Kannada
  • Hindi

Achievements And Awards

  • Certification of Appreciation in Cloud Exponence - 07/2025
  • Awarded as star of March Month 2025
  • Best Employment Award for 2014 for best performance in achieving the Monthly targets.
  • Spirit of Winning Award for doing an outstanding job.

Timeline

Lead AI

TCS
09.2024 - Current

Consultant

Capgemini
10.2021 - 09.2024

Lead Infrastructure

Mphasis
09.2016 - 10.2021

Associate Engineer

Mphasis
05.2012 - 08.2016

M.C.A - Computer Application

Sri Venkateshwara University

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