Summary
Overview
Work History
Education
Skills
Certification
Yoga, Swimming, Traveling, Playing Cricket
Languages
Timeline
Generic

Harikumar Chauhan

Warsaw

Summary

Proven leader with a track record of enhancing guest satisfaction at Hilton Warsaw City through effective team supervision and strong problem-solving skills. Excelled in streamlining operations and fostering team collaboration, significantly improving service quality. Skilled in ONQ PM and CRM, adept at multitasking and decision-making, ensuring high levels of customer service and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Night Shift Supervisor

Hilton Warsaw City
11.2019 - Current
  • Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
  • Assisted customers with complaints, questions, and concerns.
  • Compiled reports on production shortfalls, accidents and equipment problems.
  • Improved customer satisfaction by addressing concerns promptly and ensuring high-quality service from the night shift team.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
  • Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.

Receptionist

Hilton Warsaw City
11.2019 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Collected room deposits, fees, and payments.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.

Guest Service Assistant

Hampton By Hilton Mokotow
03.2019 - 10.2019
  • Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
  • Monitored guest feedback closely via online reviews or comment cards, implementing improvements based on common trends identified.
  • Assisted guests with special requests, ensuring their needs were met promptly and accurately.
  • Elevated the guest experience by consistently maintaining a professional, welcoming demeanor.

Education

MA In International Tourism - Tourism Management

Vincent Pol University
Poland
06.2025

BBA - Business Administration And Management

Sunrise University
India
06.2015

Skills

  • Supervisory Experience
  • Technical knowledge
  • ONQ PM, CRM, XM-QUALTRICS BASIC, EXCEL
  • Risk Management
  • Management abilities
  • Customer Service
  • Problem-Solving
  • Multitasking
  • Effective Communication
  • Decision-Making
  • Team Collaboration and Leadership
  • Time Management

Certification

  • CCNA , Cisco Networks - [2011]
  • Hardware Computing - ECIT - [2010]

Yoga, Swimming, Traveling, Playing Cricket

I have certified in YOGA for training of seven chakara. From the age of 6 I am doing swimming.

Languages

Gujarati
Native language
English
Advanced
C1
Hindi
Advanced
C1
Polish
Elementary
A2

Timeline

Night Shift Supervisor

Hilton Warsaw City
11.2019 - Current

Receptionist

Hilton Warsaw City
11.2019 - Current

Guest Service Assistant

Hampton By Hilton Mokotow
03.2019 - 10.2019

MA In International Tourism - Tourism Management

Vincent Pol University

BBA - Business Administration And Management

Sunrise University

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