Harikrishna Shenil
BUSHEY,Hertfordshire
Summary
Accomplished professional with expertise in team supervision and performance monitoring, adept at driving process improvement and ensuring safety management. Proficient in data interpretation, reporting, and documentation, with a strong command of Microsoft Office Suite. Demonstrates exceptional problem-solving and communication skills, coupled with effective time management and leadership abilities. Committed to enhancing health and safety management while optimizing inventory processes.
Overview
8
8
years of professional experience
4044
4044
years of post-secondary education
1
1
Certification
Work history
Shift Leader
Tesco Extra
Hempstead, UK
08.2024 - 05.2025
- Monitor and analyse operational performance, using data to assess and improve team productivity, safety, and quality standards.
- Provide daily leadership and support to team members, ensuring they understand tasks, and adhere to operational procedures.
- Supervise and support the team, coaching them to deliver excellent customer service, and ensuring alignment with Tesco's values.
- Work alongside management to implement continuous improvement initiatives, and optimise team performance.
- Communicate effectively with various departments to address operational challenges, and ensure the store's daily needs are met.
- Maintain a safe and inclusive environment for all employees, prioritising health and safety protocols.
- Oversee team members during peak times, and adjust staffing levels accordingly to meet customer demands.
- Provide shift information and performance updates to the Shift/Area Manager, ensuring seamless operations.
Customer Assistant - Backdoor Warehouse
Tesco Extra
Hempstead, UK
10.2022 - 08.2024
- Following company policies and adhering to health and safety guidelines.
- Delivering department routines.
- Manually condensing stock and handling products with care to maintain product quality.
- Serving customers on our checkouts, ensuring they receive an easy, seamless, personalised experience.
- Occasionally accepting deliveries into the store.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
Supervisor
Accurate Archery Equipments
Kerala, India
05.2017 - 11.2020
- Supervise the daily operations within the production and retail teams, ensuring efficiency, safety, and quality standards are maintained
- Use data to monitor and optimize team performance, identifying areas for improvement and implementing solutions.
- Provide leadership and guidance to employees, ensuring they understand operational procedures and customer service expectations.
- Ensure stock levels are optimized and manage inventory for both retail and production.
- Collaborate with other departments to ensure smooth workflow and resolve operational challenges.
- Address customer complaints or concerns, escalating issues as necessary to senior management.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Resolved conflicts between team members to maintain group harmony and productivity.
Education
Master of Science - Cyber Security
University of Hertfordshire
Hatfield, HertfordshireBachelor of Science - Computer Science
Christ College Irinjalakuda
Skills
- Team supervision
- Performance Monitoring
- Process Improvement
- Data Interpretation
- Reporting and Documentation
- Safety Management
- Inventory Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Problem-Solving
- Communication Skills
- Time Management
- Leadership
- Health and Safety Management
- Customer Service
Certification
- NEBOSH-IGC
- OSINT-Open Source Intelligence
Timeline
Shift Leader
Tesco Extra
08.2024 - 05.2025
Customer Assistant - Backdoor Warehouse
Tesco Extra
10.2022 - 08.2024
Supervisor
Accurate Archery Equipments
05.2017 - 11.2020
Master of Science - Cyber Security
University of Hertfordshire
Bachelor of Science - Computer Science
Christ College Irinjalakuda
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