HARIKA KUSUMA
Hounslow
Summary
Dedicated professional with extensive warehouse experience and a strong background in materials handling, picking and packing. Demonstrates excellent customer service, attention to detail, and organisational skills. Known for punctuality, a can-do attitude, and the ability to work independently or as part of a team. Proficient in driving and forklift operation, with a proven track record of resolving problems efficiently. Committed to enhancing operational efficiency through effective time management and teamwork.
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous monitors premises using advanced security cameras. Successful at professionally handling and resolving conflicts.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Security Agent
ICTS-London
Hounslow, United Kingdom
01.2024 - 01.2026
- Control of access between airside and landside with excellent customer service.
- Bar search, Vehicle search, x-ray screening, HBS Screening, 2D Cabin DNXCT, 3D Scanning, access control through metal detectors, body search.
- Checked visitor credentials upon entry, reinforcing building's access control system,.
- Performed daily equipment checks maintaining optimal functioning of security tools.
- Developed comprehensive shift reports summarising incidents occurred whilst on duty.
- Handled all incoming security alerts, resulting in reduced response time.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Aided in implementing company's health and safety policies, ensuring compliance throughout the organisation.
Mail Sorter
Royalmail-Hounslow
Hounslow, United Kingdom
01.2017 - 01.2024
- Sorting mail accurately, keeping count of envelopes, feeding parcels, letters into the machines without mistakes as per requirement, loading and unloading of mails containers from military planes, training new starters, assistance to senior manager about audits and routines.
- Provided support to colleagues when managing high volumes of postal items.
- Sorted mails accurately for swift retrieval and delivery, improving productivity.
- Kept work area clean and tidy, promoting a safe working environment.
- Handled customer queries courteously, contributing positively towards company reputation.
- Improved office workflow through proficient sorting of incoming post.
- Hand-sorted letters and small parcels, placing in postal trays for distribution.
- Lifted over 15 kgs in mailbag and heavy parcels, using manual handling skills to avoid injury.
- Operated mail sorting machinery, including setup and safety checks.
- Redirected and returned illegible mail.
- Reported annual incidents in line with health and safety procedures.
Check Outs Assistant
Tesco-Hounslow
Hounslow, United Kingdom
10.2021 - 12.2023
- Excellent customer service, Processing orders through till, helping customers on self check outs, replenishing stock on shelves, ordering, checking stock levels, helping new starters with training.
- Collaborated effectively as part of a team to improve overall store performance.
- Helped restock shelves when not busy at the checkout counter, ensuring product availability at all times.
- Assisted customers in bagging items, contributing towards positive shopping experiences.
- Worked extra shifts during holiday seasons to accommodate increased footfall in the store.
- Streamlined checkout operations with proper management of till area.
- Ensured customer satisfaction by providing quick and friendly service.
- Kept up-to-date on new products and sales through regular training sessions.
Customer Service Assistant
Calendar Club-The Mall
OH
10.2016 - 01.2017
- Excellent customer service, stock control processes, adhere to company procedures, worked as part of the team as well as worked independently.
- Assisted customers with product inquiries for enhanced shopping experience.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Improved customer relations by managing customer complaints effectively.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
Education
Bachelors of Commerce - Commerce
University of South India
INDIA 07.2005 - 09.2007
Skills
- Driving
- Forklift
- Excellent customer service
- Punctual
- Excellent team player
- Attention to detail
- Can do attitude
- Can work independently
- Ability to find and resolve problems
- Time management
- Warehouse experience
- Materials handling
- Picking & packing
- Organisational skills
Certification
Driving Licence
Timeline
Security Agent
ICTS-London
01.2024 - 01.2026
Check Outs Assistant
Tesco-Hounslow
10.2021 - 12.2023
Mail Sorter
Royalmail-Hounslow
01.2017 - 01.2024
Customer Service Assistant
Calendar Club-The Mall
10.2016 - 01.2017
Bachelors of Commerce - Commerce
University of South India
07.2005 - 09.2007