Hariharan D E

1.Service Management:-

 conceptualize the processing’s for the quality customer service with careful and sophisticated quality control measures in compliance to the specified standards while performing root cause analysis to prevent any reoccurrences of defective issues.

 Installation&maintenance of mono/Color Multifunctional Products, having Copier/Printer/Fax/Scanner Functionality.

 Upgrading Copier System to work as Printer&Scanner.

 Printer configuration using USB/Network Connectivity options in Microsoft Operating Systems.

2. Customer Relationship Management:-

 Building and maintain the healthy relation with the customers and get the maximum customer satisfaction index

 Understand the customer requirement and provide the best solution according thier requirement

 Analyse the root cause of dissatisfied customer and work on that up to satisfaction level

 Making the plan to visit major, Global and high volume customers on regular basis

3. Commercial Activities:-

 Capture the 100% meter reading and billed the 100% machine to get the maximum revenue

 Generate the revenue through AMC, Trim collection(Contract Renewal) ,C&M calls, sale spare and consumables

 Timely submit the AMC papers , Contract Renewal Papers

 Timely Delivered the invoice and collect the payment from the clients

 Achieve the gross margin as per divisional target

 Give the leads to the sales team

 Monitoring and achieve the warranty cost as per divisional target .

4. Analysis MIS Report:-

 Making Down time, Response time Customer service index report on weekly and monthly basis.

 E-Maintenance Report

 Consumption Tracking report

 Contract Penetration Report

 Daily tracking on open calls .

Maintenance of STP,ETP and RO plant.

Maintain a PH constant level

Good relationship with customer.

Collect monthly DPR from every region.

Need to update and make a monthly report.

Need to check a part quality.

Check bump,dent & rust occur in part.

Need to clear the issue in the line process