Haridian Macelino Jabato

· Trained receptionist in 7Rooms and OpenTable use, updating each systm regurarly.

· Improved brand image by researching new ways to ensure meticulous reception and staff appearance.

· Managed complaints from customers effectively using customer resolution process.

· Created, developed and motivated a team of receptionists to consistently meet and exceed department goals.

· Proactively working/planning/organising large parties events, cooperating with the sales and event managers, to provide an exclusive experience for the guests

· Successfully, increasing and upselling gift vouchers

· Scheduled the weekly time-table for the reception team.

· Communicated with kitchen team and managment team in order to provided an updated daily briefing.

· Perfomred other office activities on a daily basis such as any printing/scanning etc

· Maximised covers by optimising SevenRooms reservations and smoothly accommodating walk-ins.

· Handled VIP bookings and special requests to leverage upselling opportunities.

· Manage emails account supporting reservations teams to coordinate events and bookings request for HNWI or VHNW

· Answered high volume telephone calls per day, compiling detailed notes and promptly forwarding as required.

· Assist in the recruitment and induction process of new team members

· Trained new staff in SevenRooms navigation and customer service standards

· Update all department with daily reports, feedbacks and complains

· Handle guest complaints or issues with prompt response and effective handling to ensure the best level of costumer service and satisfaction

· Maximised covers by optimising reservations and smoothly accommodating walk-ins.

· Welcomed guests to high-end restaurant each day with warmth, charisma in a professional manner and provided friendly, knowledgeable assistance.

· Trained new staff in a customer service standards.

· Screened and verified visitor IDs, maintaining security of personnel and office environment.

· Answered high volumes of calls per day, compiling detailed notes and promptly forwarding as required.

· Managed bookings using OpenTable software to schedule, cancel and re-arrange appointments throughout breakfast, lunch and dinner services

· Coordinated packages and checked deliveries to ensure correct quantities.

· Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

· Delivered front of house duties with warm and professional manner.

· Reduced waiting times through effective time and resource management.

· Managed office calendar, set new appointments and assisted with arrangements.

· Answered and helped resolve enquiries from clients, vendors and general public.