Hari Prasad Gopi
Wallasey,India
Summary
Experienced IT professional 15+ years with extensive expertise in OS installation, hardware troubleshooting, and network configuration. Proficient in Windows maintenance, dual booting, and updates, alongside advanced skills in MS Outlook configuration and SQL Server management. Demonstrated ability to manage inventory and assets while providing exceptional customer support and issue resolution. Skilled in remote desktop assistance, wireless networking, firewall configuration, and Azure domain administration. Career goal: to leverage technical acumen in a challenging IT environment that fosters growth and innovation.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work history
IT Manager
Suryadev Steels and Alloys India PVT Ltd
Chennai
2024.08 - 2025.07
- Assisted in developing strategic plans to enhance IT infrastructure.
- Performed regular system audits to detect security risks early.
- Coordinated software licensing agreements to maintain regulatory compliance.
- Designed intuitive interfaces for internal applications to improve user experience.
Server Engineer
Hostzop
Chennai, India
2023.12 - 2024.03
- Assisted in implementing system upgrades to enhance performance and security.
- Supported establishment of secure network connections for safe data transmission.
- Helped conduct diagnostic tests to identify potential IT issues early on.
- Executed data backup procedures to prevent loss of crucial information.
- Resolved hardware issues promptly for uninterrupted operations.
Senior Desktop Support
Royal Sundaram General Insurance (Precision Group)
Chennai, India
2022.12 - 2023.08
- Executed daily tasks with precision and attention to detail.
- Acquired new skills to assist workflow and improve overall productivity.
- Completed assignments promptly within established deadlines.
- Provided support with a positive and approachable demeanour when required.
- Contributed to team spirit through an optimistic and respectful attitude.
- Adapted to flexible work schedules including evenings, weekends, and bank holidays.
- Reported to work punctually and prepared to commence duties.
- Maintained cleanliness of workspaces to uphold hygiene standards.
- Enhanced overall efficiency by acquiring new competencies.
- Utilised analytical thinking to assess challenges and propose practical solutions.
Customer Support Engineer - Enterprise L1
Skypro Pvt Ltd (Dell RE Engineer at Cognizant)
Chennai, India
2017.10 - 2022.11
- Assisted in retaining existing customers through commitment to quality service delivery.
- Streamlined support processes to improve response times for customers.
- Collaborated with development team to address reported issues promptly.
- Supported customers by troubleshooting technical problems effectively.
- Documented interactions during issue resolution for future reference.
Services Engineer
GBS SYSTEMS
Chennai, india
2017.05 - 2017.09
- Installed machinery to enhance production efficiency.
- Recommended upgrades based on system analysis to support performance improvements.
- Conducted safety checks on equipment to ensure adherence to industry standards.
- Observed on-site testing to identify potential issues and prevent problems.
- Reviewed construction schedules to track progress and updates.
- Scheduled resources and projects to meet deadlines while managing budgets.
- Attended project site meetings to collect information and updates.
- Built and sustained positive relationships with stakeholders to achieve objectives.
- Adjusted vehicle steering motors and brakes to align functionality.
- Guided junior team members with technical support to enhance their skills.
Desktop Support Engineer
Ninestars Information Technologies PVT Ltd
Chennai, India
2016.12 - 2017.05
- Assisted in compliance with company IT policies when managing sensitive data to foster a secure environment.
- Kept informed on emerging technologies to support ongoing learning initiatives.
- Supported management of IT equipment stock levels to prevent supply shortages.
- Collaborated with third-party suppliers for hardware repairs to conserve company resources.
- Evaluated and suggested new technologies for possible adoption aligned with business growth objectives.
- Established and resolved issues in network and data communications systems.
- Maintained internet and intranet websites to enhance reliability and usability.
- Simplified complex technical information into clear instructions for end-users.
- Tested functionality of peripheral equipment and performed quality repairs.
- Provided technical support to staff, resolving complex issues efficiently.
Desktop Support Engineer
IT Business Management Solution India PVT Ltd
Chennai, India
2011.04 - 2016.11
- Resolved hardware issues to enhance system performance.
- Maintained knowledge of new technologies for ongoing learning.
- Identified software faults to improve system reliability.
- Collaborated closely with project teams during system roll-outs for smooth transition.
- Connected to computer of client using remote link to install programmes.
- Responded to client support requests to download and personalise applications.
- Documented technical issues and solutions to maintain accurate logs.
Education
Diploma - Computer Engineering
Thai Moogambigai Polytechnic College
ChennaiSkills
- OS installation (Windows XP, Server 2003/2008, Vista, 7, 81, 10)
- Hardware troubleshooting and upgrades
- Windows maintenance, dual booting, updates
- MS Outlook configuration, backup, restore, and troubleshooting
- Disk management and partitioning
- Printer and scanner installation and troubleshooting
- Antivirus updates and virus protection
- Basic networking, TCP/IP configuration, internet maintenance
- Remote desktop and remote assistance
- Wireless networking and domain environment support
- Firewall configuration, VNC and TeamViewer setup
- SQL Server installation, backup, and restore
- User profile backup and restore
- Device and printer sharing
- Mail client configuration and troubleshooting
- LAN configuration and troubleshooting
- Software patching and updates
- Inventory and asset management
- Customer support and issue resolution
- Server installation, RAID configuration, CentOS/Windows Server setup
- Cisco router and switch installation
- Azure domain and Microsoft 365 administration
- Server backup and AMC renewal
- Operating Systems: Windows XP, 7, 81, 10, Server 2003, 2008 R2, 2012 R2
- Protocols: TCP/IP, DHCP, DNS
- Firewalls: Check In, Blockage
- Routers: CISCO RV042
- Switches: CISCO, D-LINK – GIGABIT Switch model DGS-10240
Certification
- Microsoft Certified Professional (MCP)
- Microsoft Certified Server Virtualization with Windows and Server Hyper-V and System Center Specialist
Personal Details
Languages Known: English, Telugu, Tamil
Timeline
IT Manager
Suryadev Steels and Alloys India PVT Ltd
2024.08 - 2025.07
Server Engineer
Hostzop
2023.12 - 2024.03
Senior Desktop Support
Royal Sundaram General Insurance (Precision Group)
2022.12 - 2023.08
Customer Support Engineer - Enterprise L1
Skypro Pvt Ltd (Dell RE Engineer at Cognizant)
2017.10 - 2022.11
Services Engineer
GBS SYSTEMS
2017.05 - 2017.09
Desktop Support Engineer
Ninestars Information Technologies PVT Ltd
2016.12 - 2017.05
Desktop Support Engineer
IT Business Management Solution India PVT Ltd
2011.04 - 2016.11
Diploma - Computer Engineering
Thai Moogambigai Polytechnic College