Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
• Train and mentor new staff to improve efficiency and customer service.
• Monitor stock levels and coordinate with suppliers for timely replenishments.
• Handle customer complaints professionally to enhance brand reputation
• Greet guests and manage check-ins and check-outs efficiently.
• Handle phone calls, emails, and customer inquiries professionally.
• Manage booking systems and coordinate with housekeeping.
• Maintain front desk area to ensure a welcoming atmosphere.
Multi-line Telephone Handling
Microsoft Office (Word, Excel, Outlook)