Aswathy Lenin
Kochi, Kerala,India
Summary
Dynamic professional with a robust skill set in communication, customer service, and problem-solving. Proficient in Microsoft Office Suite and Salesforce automation tools, with a strong understanding of business intelligence tools and product development. Demonstrates collaborative leadership and expertise in revenue growth strategy, particularly within B2B sales and e-commerce environments. Committed to leveraging interpersonal skills and multitasking abilities to drive business success and foster team collaboration.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Business development executive
Twixt IT Solutions
Kerala, India
2025.04 - 2026.01
- Analysed competitor activities providing insights into market dynamics and positioning strategies.
- Cultivated high-performance team environment through effective leadership skills.
- Streamlined communications internally and externally, improving overall workflow processes.
- Developed new business relationships by networking with industry professionals.
Team member
McDonald's
Colchester, Essex
2024.09 - 2025.01
- Coordinated prep work, streamlined the cooking process.
- Streamlined kitchen operations for enhanced efficiency.
- Supervised all kitchen staff to maintain high quality standards.
- Enhanced team productivity with effective delegation of tasks.
- Maintained high safety standards during food preparation and serving procedures.
- Improved customer satisfaction by creating innovative and appetising menu items.
- Improved team communication by organising weekly meetings.
- Conveyed product information effectively to customers, promoting sales.
Customer Service Assistant
Premier Halstead Convenient
Halstead, United Kingdom
2023.11 - 2024.06
- Answered customer queries via phone, email, webchat, social media, or in person
- Sold products or services and took payments; handled complaints and restocking
- Prioritised tasks during busy periods for maximised productivity .
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
Customer Support Associate
Small Industries Development Bank of India
Kochi
2022.01 - 2023.08
- Maintained customer relationships and handled administrative tasks
- Assisted in loan applications, customer queries, and resolving issues
- Promoted banking products and guided customers through services
- Enhanced brand reputation with effective communication and problem-solving skills.
Business Development Executive
Axis Bank Ltd
Kochi
2018.10 - 2020.06
- Leading private sector bank in India
- Identified and pursued new business opportunities
- Built and maintained strong client relationships
- Developed and executed effective sales strategies
- Collaborated with internal teams to ensure client satisfaction and support
Maternity Leave From 2014 till 2018
2014.01 - 2018.08
Finance Manager
Kalathil Hardwares
Kochi
2011.08 - 2014.01
- Retail hardware store providing various home improvement products
- Managed budgets and prepared accurate financial reports
- Analyzed market conditions to guide financial decision-making
- Oversaw company's financial systems and ensured smooth financial operations
Education
Master of Business Administration -
Ulster University
London 2023.09 - 2024.09
Bachelor of Commerce - Computer Applications
Amrita University
India 2007.09 - 2011.06
Skills
- Communication
- Customer service
- Interpersonal skills
- Problem solving
- Multitasking
- Microsoft office suite proficiency
- Salesforce automation tools
- Collaborative leadership
- Business intelligence tools
- Product development knowledge
- Familiarity with b2b sales
- Revenue growth strategy
- E-Commerce understanding
Websites
LANGUAGES
English - Native
Hindi - Native
Malayalam - Native
Tamil - Advanced
Accomplishments
- Sales Growth Achiever - Generated 25% sales increase monthly in business development role.
- Customer Query Specialist - Successfully handled 80+ customer inquiries daily at the convenience store.
- Loan Efficiency Expert - Reduced loan processing time by 15% at the bank.
STRENGTHS
- Interpersonal skills - Ability to communicate effectively and solve complex problems while managing multiple tasks
- Leadership - Experience in leading teams and managing customer relationships
Timeline
Business development executive
Twixt IT Solutions
2025.04 - 2026.01
Team member
McDonald's
2024.09 - 2025.01
Customer Service Assistant
Premier Halstead Convenient
2023.11 - 2024.06
Master of Business Administration -
Ulster University
2023.09 - 2024.09
Customer Support Associate
Small Industries Development Bank of India
2022.01 - 2023.08
Business Development Executive
Axis Bank Ltd
2018.10 - 2020.06
Maternity Leave From 2014 till 2018
2014.01 - 2018.08
Finance Manager
Kalathil Hardwares
2011.08 - 2014.01
Bachelor of Commerce - Computer Applications
Amrita University
2007.09 - 2011.06