haoran chen
GLASGOW,United Kingdom
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
2023 Welcome week helper
Glasgow Uni Student's Representative Council
GLASGOW, Glasgow City
09.2023 - 10.2023
- Used exceptional communication and relationship-building skills to effectively liaise with colleagues, management and service users.
- Worked with compassion and empathy to engage people from diverse backgrounds.
- Sought to understand and keep up-to-date knowledge of internal rules and safety regulations of organisation.
- Led activities that promoted growth in mental, emotional and educational areas.
- Planned high-profile welcome events faced to the whole uni, 5000+ people joined.
- Mentored new volunteers, creating opportunities for group and peer support to aid continuous development.
Waitress
Station Kitchen
Glasgow, Glasgow City
09.2022 - 02.2023
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Tele-marketing
Shan Hui Health Co., LTD
Baoding, China
05.2020 - 08.2023
- Drew on understanding of key markets to push development of business strategies.
- Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Influenced key decision-making and established trust with stakeholders.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Secured new commercial opportunities by strengthening sales pipeline with senior business teams.
Education
Bachelor of Social Science - Business and management
University of Glasgow
Glasgow 09.2020 - 09.2024
Skills
- Critical Thinking, with being methodical and logical in the approach to business, applying objective analysis with accuracy and attention to detail to interpret and create valuable business plans
- Team Oriented Personality, working well with others, building trust in a highly collaborative environment
- Effective Communicator, with exceptional ‘storytelling' ability to present business theory into actionable practice for business stakeholders to make informed decisions and effectively articulate challenges and solutions
- Problem Solving and Creative solutions, building expertise at handling ambiguous challenges through strong problem-solving skills with an intuitive understanding of the business problems to bring impactful resolutions
Interests
I have many hobbies that I love to do outside of university. These include many physical activities like swimming, badminton, climbing and horse riding. I also love to do creative activities that allow to relax and express myself such as painting. I paint at home multiple time throughout the week, i will paint art pieces to decorate my flat or just paint something to express the ideas in my head. Music is a big part of my life,I love to listen to variety of music. I use music all the time for different reasons, I like to relax to it, I paint with it as it help fuel my creativity and just listen to it through daily tasks. Cooking is one of my favourite hobbies and something that i have always done throughout my life. I have a love for all food and love to try and experience as much variety as I can. Cooking for other people is something that I have always love to do, food is something I believe can really bring people together and make them experience a unique type of joy.
Languages
English
Fluent
Chinese (Mandarin)
Native
Timeline
2023 Welcome week helper
Glasgow Uni Student's Representative Council
09.2023 - 10.2023
Waitress
Station Kitchen
09.2022 - 02.2023
Bachelor of Social Science - Business and management
University of Glasgow
09.2020 - 09.2024
Tele-marketing
Shan Hui Health Co., LTD
05.2020 - 08.2023
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