Dedicated operations professional with 7+ years of experience and extensive working knowledge in FinTech operations management, with a strong background in investment and commercial banking. Strives in achieving real results in driving process optimisation and innovation, removing bottlenecks and devising strategies to drive new business opportunities and client retention. Excellent communicator with extensive experience in stakeholder relationship management and client facing roles. Adept in organising cross-functional collaboration to achieve and manage long- and short-term deliverables.
· Drove continuous improvement and innovation in operational processes and strategies.
· Identified areas where process automation is achievable and implemented change to deliver automation, with the focus on reducing manual processes and operational inefficiency.
· Devised strategic objectives to guide business decision-making and achieve long-term scaling and structuring goals.
· Served as key corporate representative, managing client, stakeholder and third party vendor relations in support of organisational needs, new business opportunities and contract negotiations.
· Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
· Spearheaded trading operations with oversight and management of existing and prospective trade lifecycle and workflows including discovery, settlement, maintenance and investor reporting.
· Drove effective cross-functional collaboration with the product and tech teams to address high- and low-priority platform bottlenecks and achieve consistent enhancement in service efficiency and user experience by driving development requests as an internal end user and incorporating client feedback.
· Oversaw all client onboarding functions and KYC/AML processes and collaborated with legal and compliance teams to mitigate risks and maintain a robust compliance framework, with the goal of consistently meeting industry regulations.
· Minimised discrepancies by effectively training employees on best practices, policies and procedures.