Hans Cowx
Leeds,
Summary
Committed and energetic individual with 10+ years experience within the print industry with a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of FMCG brands. Dedicated to fuelling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments. Equally content working as part of a team or demonstrating own initiative.
Overview
16
16
years of professional experience
Work history
Growth and Marketing Manager
Aire Global
Leeds
2022.11 - Current
- Grew annual revenue with targeted sales and marketing strategy, exceeding business goals
- Negotiated contracts with new and existing clients such as Unilever, Aldi, Kellanova and most recently Mars. Resulting in mutually favourable partnerships and increased growth.
- Developed strategies for social media marketing with cohesive messaging across multiple platforms.
- Identified new customer segments and target audiences to expand reach.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Analysed sales reports to identify trends and update strategies.
- Implemented SEO practices for improved website visibility.
Key Account Manager
iMS Global
Leeds
2018.07 - 2022.10
- Manage projects in both Internal and external artwork management systems adhering to the business defined artwork process.
- Experience implementing eco-friendly printing practices and materials to minimise environmental impact.
- Manage the delivery of digital pack images following Artwork Excellence process, to the right quality and on time.
- Visited customer locations to determine needs of the client.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Manage internal and external stakeholder expectations for tasks relating to status, timings and technical expertise.
Senior Account Manager
Sonoco-Trident
Kingston Upon Hull
2017.09 - 2018.07
- Overseeing one of the worlds largest FMCG customer such as P&G and dealing with brands such as Head and Shoulders, Gillette and Olay.
- Create project job jackets, including briefs, schedules, reference material, specifications and contractual requirements.
- Multi-task to keep all assigned projects running effectively and efficiently.
- Analyse account workload quantity, complexity and due dates to predict and prevent problems.
- Lead project kick-off meetings and oversee project scope assessments.
- Produced high-quality finished printed material in a timely and efficient manner.
- Provide accurate, specific and performance feedback for customer service representatives.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Country Text Manager
SGS The Maltings
Kingston Upon Hull, England
2014.02 - 2017.09
- Worked as part of the highly regulated pharmaceutical industry, I was responsible for the implementation of changes to pharmaceutical product packaging across global markets, ensuring compliance with Health Authority requirements.
- Liaised with the production and packaging site to meet challenging timelines to avoid 'stock out' situations of vital medication in markets throughout the world.
- Part of a team responsible for in excess of 10,000 changes per annum.
- Trained in quality control to insure no artworks were sent to the customers incorrectly.
- Reviewed and approved all labelling change controls and mock-ups for the entire product portfolio.
- Kept in contact with RA agencies and product leads on all product updates impacting labelling.
- Attended supply chain meetings.
- Wrote and updated internal SOPs.
- Trained and updated functions on all labelling requirements.
Customer Service Representative
SGS The Maltings
Kingston Upon Hull
2013.08 - 2014.01
- Following the successful addition of a world leading pharmaceutical multinational to our company portfolio.
- I was appointed as the single point of contact to manage the onboard and future relationship with the customer.
- Responsible for the timely delivery of artwork proofs, I liaised with internal departments and with the customer to ensure that the very specific and highly regulated requirements of pharmaceutical packing for a variety of global markets were met Day to day responsibilities included internal and external liaison meetings and calls, deviation investigation and quality improvements.
Bar Manager
Piola Restaurant
Kingston Upon Hull
2010.02 - 2015.07
- Leading a team dedicated to creating a warm and welcoming environment for customers, reflecting the passion.
- Built loyal customer base by creating welcoming environment with top quality service.
- Computed bills, collected payments and made change for guests.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
Education
Diploma - Sports Development Fitness and Coaching
Bishop Burton College
Bishop Burton2010
GCSE -
South Hunsley School
Kingston Upon Hull2006
Skills
- Ability to build collaborative relationships
- Proficient with software applications including MS Word, Excel, and Outlook, Adobe Acrobat
- Strong communication skills
- Strong at influencing
- Negotiating skills
- Strong project management
- Highly motivated
- Strong organisational skills
Additional Information
- NVQ level 3 Hockey coaching award.
- NVQ level 2 Football coaching award.
- Duke of Edinburgh Bronze Award
- Duke of Edinburgh Silver Award
Timeline
Growth and Marketing Manager
Aire Global
2022.11 - Current
Key Account Manager
iMS Global
2018.07 - 2022.10
Senior Account Manager
Sonoco-Trident
2017.09 - 2018.07
Country Text Manager
SGS The Maltings
2014.02 - 2017.09
Customer Service Representative
SGS The Maltings
2013.08 - 2014.01
Bar Manager
Piola Restaurant
2010.02 - 2015.07
GCSE -
South Hunsley School
Diploma - Sports Development Fitness and Coaching
Bishop Burton College