Hanning Lim
London,UK
Summary
Dynamic and adaptable professional with a strong foundation in teamwork, problem-solving, and client relationship management. Demonstrates exceptional skills in sourcing and merchandising, stock control management, and customer service excellence. Known for cultural awareness, empathy, and resilience under pressure, with a proven ability to enhance customer experience and engage communities effectively. Aspires to leverage entrepreneurial spirit and trend analysis expertise to drive innovative solutions in future roles.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Self Employed - Managing Director
Ninu Lavish Limited
04.2017 - 08.2025
- Executed comprehensive business administration strategies to enhance operational efficiency.
- Sourced and managed inventory through effective stock control practices.
- Led merchandising initiatives, aligning product offerings with emerging trends.
- Cultivated strong client relationships through exceptional customer service and active listening.
- Demonstrated problem-solving abilities, fostering resilience in challenging situations.
- Developed leadership skills to build rapport and inspire team performance.
- Enhanced customer experience by addressing feedback with empathy and confidence.
- Delivered high-quality services by maintaining customer focus at all times.
- Oversaw financial operations for fiscal control and profitability.
- Managed crisis situations with strategic planning.
- Implemented cost-saving measures for financial stability.
- Secured new clients through targeted marketing campaigns.
- Streamlined workflow processes, enhancing productivity levels.
- Identified market trends, leading to business expansion opportunities.
- Drove innovation for improved product offerings.
- Improved company performance by streamlining operational processes.
- Monitored operations to assess and highlight results.
- Created and led successful business culture focused on performance.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Maintained organisational compliance with applicable legislation and regulations.
- Developed key operational initiatives to drive and maintain substantial business growth.
Sales Associate cums ambassador of Saint Laurent (Selfridges)
Kering Group Saint Laurent
London, City of London
01.2015 - 05.2016
- Achieved sales targets consistently, driving brand growth and profitability.
- Developed strong customer relationships through effective communication and empathy.
- Demonstrated adaptability in resolving conflicts between team members and clients.
- Facilitated teamwork by embracing diversity within both team and client interactions.
- Utilised product knowledge to enhance customer experiences and satisfaction.
- Executed phone handling duties, managing inquiries with professionalism.
- Oversaw opening and closing procedures, ensuring smooth operational transitions.
- Handled cash management efficiently during till closing and hand-in processes.
- Managed to achieved one sales £13K
- Maintained tidy sales floor to enhance shopping experience.
- Boosted store reputation with excellent customer service skills.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Assisted in visual merchandising, improving shop floor appeal.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
- Explained product benefits maximising customer engagement while driving sales.
- Championed highest level of professionalism and expertise in communication and teamwork.
- Provided product knowledge to customers for informed purchases.
- Operated till systems correctly, ensuring accurate transactions.
- Welcomed customers and provided responsive assistance to improve store experiences.
- Hung, tagged and steamed new stock to maintain visual and security standards.
- Boosted product sales by offering selection guidance to customers.
- Managed customer lines for minimum wait times and high satisfaction.
- Demonstrated product usage and features to customers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
Managing Director
Ninu Fashion Sdn Bhd
Malaysia
01.2004 - 01.2007
- Conducted market research to identify emerging trends in apparel and fashion.
- Achieved sales targets through impactful presentations and customer engagement.
- Managed daily operations, ensuring efficient opening and closing of retail premises.
- Sourced materials and oversaw stock merchandising to enhance product offerings.
- Supervised and trained staff to elevate service quality and operational efficiency.
- Fostered strong customer relationships to gain insights into needs and preferences.
- Achieved profitable sales by 30% yearly
- Created second branch in the second years
- Managed branch operations daily
- Executed business management strategies to streamline overall operations.
Education
NVQ Level 3 - Interior Architecture and Design
Morley College - North Kensington
City of London 09/2024 -
GCSEs - GCSEs
St. Michael High School
Some College (No Degree) - Foundations of Digital Marketing and E-Commerce
Coursera
Some College (No Degree) - CPD in Mental Health Awareness
Redbridge Institute Adult Education
Diploma of Higher Education - Computing and Accounting
Tunkun Abdul Rahman University
Malaysia 04/1999 - 06/2001
Skills
- Problem solving
- Sourcing and merchandising
- Stock control management
- Trend analysis
- Customer relationship management
- Customer service excellence
- Communication proficiency
- Resilience under pressure
- Rapport building techniques
- Business administration
- Budget management
- Operations management
- Customer Service
- Product knowledge
- Interpersonal communication
- Equipment Maintenance
- Public speaking
- Strategic planning
- Resourcefulness
Certification
- CPD Mental Health Awareness
- Project Publisher Master and Public Speaker
- ESOL & CEFR English Grade 5
- Foundations of Digital Marketing & E-commerce
Languages
English
Advanced
Chinese (Mandarin)
Proficient (C2)
Chinese (Cantonese)
Fluent
Malay
Fluent
Personal Information
Affiliations
- volunteering, creative arts, painting, swimming, travel
Custom
Hanning, Lim, hanninglhn@gmail.com, 10 Kinnaird Way Woodford Green, UK, London, IG8 8DD, 07517 212888
Accomplishments
2 Interior Architecture modelling got picked for exhibition considered Outstanding grades by Ofsted Officer
Timeline
Self Employed - Managing Director
Ninu Lavish Limited
04.2017 - 08.2025
Sales Associate cums ambassador of Saint Laurent (Selfridges)
Kering Group Saint Laurent
01.2015 - 05.2016
Managing Director
Ninu Fashion Sdn Bhd
01.2004 - 01.2007
NVQ Level 3 - Interior Architecture and Design
Morley College - North Kensington
09/2024 -
GCSEs - GCSEs
St. Michael High School
Some College (No Degree) - Foundations of Digital Marketing and E-Commerce
Coursera
Some College (No Degree) - CPD in Mental Health Awareness
Redbridge Institute Adult Education
Diploma of Higher Education - Computing and Accounting
Tunkun Abdul Rahman University
04/1999 - 06/2001