Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannan Najar

Service Manager
Dundee

Summary

Experienced and adaptable Service Manager with a strong background in leading multidisciplinary teams, coordinating complex service delivery, and driving impactful community-based programmes. Proven ability to manage operations, monitor performance, and improve outcomes across housing, welfare, education, and employability support services. Skilled in strategic planning, cross-sector collaboration, and trauma-informed leadership. Fluent in Arabic and English, with a passion for inclusive practice, policy-driven results, and empowering both clients and teams. Recognised for building strong partnerships, delivering high standards, and ensuring services align with organisational and funder priorities.

Overview

24
24
years of professional experience
1
1
Language

Work History

Service Manager

Scottish Refugee Council
Dundee, Dundee City
11.2021 - Current
  • As the service manager at the Scottish Refugee Council, I lead and manage integration support services for refugees, focusing on enhancing service delivery and improving outcomes. My key responsibilities include:
    • Team Leadership: Oversee a dedicated team of integration advisors, ensuring high-quality service delivery and fostering professional development through mentorship and training.
    • Strategic Planning: Develop and implement strategic initiatives aimed at improving service delivery and refugee integration outcomes, utilising data-driven decision-making to optimize resources.
    • Stakeholder Collaboration: Build strong partnerships with local organisations, government agencies, and community groups to enhance refugee support programs and advocate for refugee rights.
    • Program Development: Design and implement new programs to address the evolving needs of the refugee community, ensuring culturally sensitive and trauma-informed approaches.
    • Resource Management: Manage budgets effectively, and optimise operational processes for increased efficiency.
    • Crisis Management: Lead rapid response initiatives during emergencies, developing contingency plans to maintain service continuity.

Senior Integration Support Advice Worker

Scottish Refugee Council
Dundee
02.2020 - 11.2021
  • Team Leadership: Mentored staff members and volunteers, providing guidance on best practices in refugee support and integration strategies.
    • Stakeholder Collaboration: Worked closely with local organisations to improve service delivery and advocate for refugee rights.
    • Specialised Advice: Offered expert guidance on complex integration issues, including housing, healthcare, education, and employment, tailored to individual refugee needs.
    • Support Plan Development: Created and implemented comprehensive support plans for refugees, addressing their unique challenges and goals for successful integration.
    • Case Management: Managed a caseload of complex refugee cases, ensuring high-quality support and positive outcomes for clients.
    • Program Enhancement: Contributed to the development and improvement of integration programs based on client feedback and emerging needs in the refugee community.

Humanitarian Integration Advisor

Scottish Refugee Council
Dundee
10.2018 - 09.2020
  • Integration Support: Assisted refugees in adapting to their new environment, providing culturally sensitive guidance and support to help them navigate Scottish society
    • Service Access Facilitation: Offered comprehensive guidance on accessing essential services, including healthcare, education, housing, and employment resources
    • Needs Assessment: Conducted thorough assessments to identify individual and family needs, developing personalized integration plans to address specific challenges and goals
    • Community Orientation: Provided practical support to help refugees familiarise themselves with Dundee, ensuring they felt safe and comfortable in their new surroundings
    • Collaborative Partnerships: Worked closely with local organisations, and community groups to enhance support networks for refugees
    • Cultural Mediation: Facilitated understanding between refugees and local service providers
    • Ongoing Support: Maintained regular contact with refugees through one-on-one meetings, group sessions, and social media platforms to provide continuous support throughout their integration journey

Refugee Support Officer

AMINA - THE MUSLIM WOMEN'S RESOURCE CENTRE
Dundee, Dundee City
12.2017 - 11.2018
  • Individualised Assistance: Delivered tailored support to refugees, addressing their unique challenges related to integration, cultural adaptation, and access to essential services. This involved conducting assessments to identify individual needs and developing personalized action plans.
    Crisis Intervention: Provided immediate assistance for refugees facing urgent situations, such as housing instability, legal issues, or mental health crises. I connected clients with appropriate resources, including emergency housing, legal aid, and counseling services.
    Empowerment Programs: Developed programs aimed at enhancing the self-sufficiency and confidence of refugees, helping them navigate their new environment, understand their rights, and access available resources.

Freelance Interpreter

Global Connects Language Services
Dundee, Dundee City
04.2017 - 12.2017
  • • Provided Arabic-English interpretation services for various clients
  • Ensured accurate communication in diverse settings
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.

Students Advisor

Al-Hadara Group
Damascus, Syria
04.2010 - 03.2017
  • Developed strong relationships with The education centre members, fostering an environment of collaboration in support of student goals.
  • Promoted a positive education Cetntre culture by serving as an accessible and approachable resource for students navigating their educational journey.
  • Enhanced student retention by providing personalized academic guidance and support.

Rehabilitation Assistant

Waters Park House Limited
Plymouth-UK, Plymouth
08.2004 - 08.2007
  • Assisted in the rehabilitation of patients
  • Supported daily living activities and therapeutic exercises
  • Ensured continuity of care by maintaining clear communication channels with therapists, physicians, and other healthcare providers.

Data Entry

Al-Basheer Company
Damascus
02.2001 - 03.2007
  • Used electronic systems for data entry, tracking and analysis.
  • Ensured accuracy in recordkeeping through meticulous data entry and verification procedures.
  • Improved accuracy of Customers records with meticulous data entry and management.
  • Improved laboratory efficiency by streamlining sample processing and data entry procedures.

Education

Bachelor of Laws (Incomplete – 3rd Year) - Law

Damascus University
Damascus- Syria
04.2001 -

Professional Development Award (PDA) - Housing Law Advice

Shelter Scotland
Scotland
04.2001 -

ECDL Certificate (Level 2) - IT

BCS – The Chartered Institute For IT
Plymouth, United Kingdom
04.2001 -

NVQ Level 2 - Health And Social Care

City & Guilds
UK
04.2001 -

Interpreting in The Community - Language Interpretation And Translation

National Open College Network (NOCN)
UK
04.2001 -

High School Diploma -

Ministry of Education, Syria
Syria
04.2001 -

Skills

  • Holistic Needs Assessment & Action Planning

  • Staff Supervision & Reflective Practice

  • Multi-Agency Partnership & Stakeholder Coordination

  • Immigration & Welfare Rights Advice (OISC Level 1 training)

  • Community Engagement & Cultural Awareness Training

  • Case Management & Safeguarding

  • Reporting & Monitoring

  • Proficient in Microsoft Office 365, JCDB, Salesforce

  • Fluent in Arabic and English

  • Trauma-Informed and Equality-Centred Practice

Timeline

Service Manager

Scottish Refugee Council
11.2021 - Current

Senior Integration Support Advice Worker

Scottish Refugee Council
02.2020 - 11.2021

Humanitarian Integration Advisor

Scottish Refugee Council
10.2018 - 09.2020

Refugee Support Officer

AMINA - THE MUSLIM WOMEN'S RESOURCE CENTRE
12.2017 - 11.2018

Freelance Interpreter

Global Connects Language Services
04.2017 - 12.2017

Students Advisor

Al-Hadara Group
04.2010 - 03.2017

Rehabilitation Assistant

Waters Park House Limited
08.2004 - 08.2007

Bachelor of Laws (Incomplete – 3rd Year) - Law

Damascus University
04.2001 -

Professional Development Award (PDA) - Housing Law Advice

Shelter Scotland
04.2001 -

ECDL Certificate (Level 2) - IT

BCS – The Chartered Institute For IT
04.2001 -

NVQ Level 2 - Health And Social Care

City & Guilds
04.2001 -

Interpreting in The Community - Language Interpretation And Translation

National Open College Network (NOCN)
04.2001 -

High School Diploma -

Ministry of Education, Syria
04.2001 -

Data Entry

Al-Basheer Company
02.2001 - 03.2007
Hannan NajarService Manager