Hannah Solène Ackroyd
Edinburgh
Summary
Skilled professional with experience in administrative procedures and service-oriented roles. I demonstrate good IT skills, including proficiency in Microsoft Word, Excel, Outlook and SharePoint. Adept at working independently and as part of a team, with strong time management and multitasking abilities. Committed to delivering high-quality service while effectively prioritising tasks to meet deadlines. Adept at managing schedules, resources, and stakeholder relationships to ensure successful programme delivery.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Postgraduate Programme Administrator
University of Edinburgh, Law School
Edinburgh
02.2024 - Current
- Regular correspondence with academic staff, professional service staff and students to provide tailored support and administrative assistance
- 3-month personal development project - organisation of Welcome Week to support the induction of incoming postgraduate law students
- Delivered projects to deadlines and within assigned budgets.
Postgraduate Administrative Assistant
Univsersity of Edinburgh Law School
Edinburgh
03.2023 - 02.2024
- Demonstrated customer service skills through professional communication, effectively resolving inquiries both in person and over the phone
- Regular email correspondence and interactions with various departments, faculty, students and external parties
- Efficient use of systems such as EUCLID, PeddlePad, Turnitin, Learn, Bi Suite and PowerBi, Excel
- Regular monitoring of the Postgraduate email inbox – categorising and responding appropriately
Sales Assistant
The Fudge House
Edinburgh
01.2022 - 02.2023
- Delivered efficient customer service and provided valuable advice to meet the unique needs of the customers
- Involved in the online order processing and delivery process
Education
Master's degree - Merit - International Human Resource Management
University of Edinburgh Business School
09.2021 - 08.2022
Bachelor's degree- First class - Sociology and Spanish
University of Stirling
09.2017 - 05.2021
Skills
- Working independently and as part of a team
- IT skills: Microsoft Word, Microsoft Excel, Outlook
- Proficient in multitasking with an ability to prioritise tasks effectively
- Effective time management
- Managing the scheduling of meetings and undertaking the responsibility of minute-taking
- Administrative procedures
- Service-orientated
Languages
English
Native
French
Native
Spanish
Intermediate
Timeline
Postgraduate Programme Administrator
University of Edinburgh, Law School
02.2024 - Current
Postgraduate Administrative Assistant
Univsersity of Edinburgh Law School
03.2023 - 02.2024
Sales Assistant
The Fudge House
01.2022 - 02.2023
Master's degree - Merit - International Human Resource Management
University of Edinburgh Business School
09.2021 - 08.2022
Bachelor's degree- First class - Sociology and Spanish
University of Stirling
09.2017 - 05.2021
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