Hannah Barretta
Benfleet,Essex
Summary
A versatile professional with expertise in digital design and AI tools, adept at creating high-resolution graphics and optimising e-commerce platforms through search-optimised product listings and effective digital marketing strategies. Demonstrates exceptional customer service skills, fostering positive relationships through active listening and tailored advice. Proven ability to manage fast-paced order fulfilment with precision, utilising RF scanners for inventory verification. Highly organised and self-motivated, capable of independently handling daily operations and administrative tasks.
Overview
7
7
years of post-secondary education
11
11
years of professional experience
Work history
Online Shop Owner
Self-Employed | Online Shop Owner (Etsy)
2022.01 - 2026.07
- Set up and successfully managed an independent online retail shop selling digital graphics and downloadable printables, using a combination of generative AI tools and image editing software to create unique designs.
- Digital product design: Created high-quality digital artwork and graphics using generative AI tools, actively following visual trends and customer demand to develop attractive new product lines.
- Image editing & quality control: Refined, edited, and formatted raw AI-generated designs using digital editing software, ensuring all files were high-resolution, flawless, and formatted correctly for instant customer download or printing.
- Shop & listing management: Managed digital product listings on the Etsy marketplace, conducting keyword research to optimize titles, tags, and descriptions to drive organic search traffic and boost sales.
- Customer service & technical support: Responded rapidly to buyer messages, assisted customers with digital download inquiries and custom editing requests, and secured consistently positive star ratings and repeat business.
- Financial & admin control: Maintained organized digital records of daily downloads, platform transaction fees, and ongoing expenses to track and maximize business profitability.
Sales Associate
eCommerce Sales Associate | Freelance
Benfleet, Essex
2020.10 - 2022.09
- Sales & customer advice: Listened closely to customer preferences to provide targeted recommendations, significantly increasing sales opportunities.
- Proactive problem solving: Resolved customer complaints and process bottlenecks effectively, maintaining high client satisfaction.
- Digital marketing campaigns: Developed and executed promotional campaigns across email, search engines, online advertising, and direct post.
- Web design & branding: Designed and optimized web pages to improve overall navigation and visual brand presentation.
Picker and Packer
Picker and Packer | Tesco
Pitsea, Essex
2020.06 - 2020.08
- High-volume picking: Accurately picked and packed high-volume customer orders in a fast-paced warehouse environment.
- Inventory control: Organized warehouse inventory to facilitate smooth stock movement and easy verification.
- Scanner operation: Utilized an RF scanner efficiently to allocate items to their correct bins without error.
Line Chef
Line Chef | Wagamama
Chelmsford, Essex
2018.03 - 2020.05
- Hygiene & safety standards: Maintained spotless work stations, applying the highest standards of food safety and hygiene across all kitchen tasks.
- Customer care & allergens: Prepared special customer orders with strict attention to dietary requirements and allergen mitigation.
- High-volume production: Followed complex recipe specifications precisely to produce a high volume of quality food orders under pressure.
- Equipment compliance: Regularly checked freezers and refrigerators to verify correct temperatures and food storage compliance.
Waitress
Waitress | Pizza Hut
London
2015.07 - 2018.02
- Service excellence: Served meals and drinks with professionalism and skill, upholding high standards of presentation and quality.
- Customer satisfaction: Delivered friendly, courteous service at all times, maximizing positive feedback and customer satisfaction ratings.
Education
BSc (Hons) - Psychology
The University of East London
London 2011.01 - 2014.01
A-Levels - Psychology, Sociology, German
Seevic College
Benfleet, Essex 2008.01 - 2010.01
GCSEs - Applied Science, German, Award in Digital Applications, English, Mathematics, Graphic Design
The Appleton School
Benfleet, Essex 2006.01 - 2008.01
Skills
- Digital Design & AI Tools: Skilled in using generative AI tools and digital image editing software to create, refine, and format high-resolution digital graphics and downloadable products
- Customer Service & Interpersonal Relations: Active listener skilled at understanding customer needs to provide tailored advice, resolve complaints proactively, and build lasting, positive relationships
- E-commerce & Digital Marketing: Experienced in writing search-optimized product listings, designing web pages for enhanced navigation, and executing email, search engine, and online advertising campaigns
- Fast-Paced Order Fulfillment: Proven speed and accuracy in high-volume picking, packing, and inventory verification using RF scanners
- Organization & Self-Motivation: Disciplined worker capable of managing independent daily operations, digital file management, and administrative tasks without supervision
References
Available upon request
Personal Interests
Passionate about language learning, actively continuing to study and watch German media in personal time., Enjoy exploring new cultures and traveling across Europe, as well as spending quality time with family and friends.
References
References available upon request.
Timeline
Online Shop Owner
Self-Employed | Online Shop Owner (Etsy)
2022.01 - 2026.07
Sales Associate
eCommerce Sales Associate | Freelance
2020.10 - 2022.09
Picker and Packer
Picker and Packer | Tesco
2020.06 - 2020.08
Line Chef
Line Chef | Wagamama
2018.03 - 2020.05
Waitress
Waitress | Pizza Hut
2015.07 - 2018.02
BSc (Hons) - Psychology
The University of East London
2011.01 - 2014.01
A-Levels - Psychology, Sociology, German
Seevic College
2008.01 - 2010.01
GCSEs - Applied Science, German, Award in Digital Applications, English, Mathematics, Graphic Design
The Appleton School
2006.01 - 2008.01