Summary
Overview
Work history
Education
Skills
Languages
References
Affiliations
Timeline
Generic

Hannah Yellowley

Cramlington,Northumberland

Summary

Outgoing, friendly and detail-oriented, with exceptional social skills alongside a customer service background. Knowledge in IT, including proficiency in Microsoft Word, Excel, and Publisher. Demonstrating key skills within communication, organisation, adept at goal setting and prioritising tasks to meet deadlines under pressure. I thrive upon working as a team, collaboratively, ensuring effective communication and meeting business requirements.

Overview

6
6
years of professional experience
22
22
years of post-secondary education

Work history

Barista

Starbucks Coffee
Newcastle upon Tyne, Northumberland
09.2023 - Current
  • Strong knowledge and capability in operating espresso machines and technical equipment with confidence, care and precision.
  • Collaborated with team members during busy periods improving workflow efficiency.
  • Gained ability to work under pressure and effectively within time restraints.
  • Provided a kind and welcoming atmosphere as well as exceptional service to customers, promoting return visits.
  • Gained ability to restock and manage supplies accurately in order to ensure smooth operations.

Assistant manager

The Fragrance Shop
Gateshead, Tyne and Wear
07.2023 - 09.2023
  • Provided excellent customer service which resulted in loyal customers and repeated business sales.
  • Managed and dealt with cash flow which ensured reduced discrepancies at end of the day reconciliations.
  • Trained and managed a team effectively to ensure staff wellbeing as well as monitoring staff performance, making regular adjustments to maintain a healthy and professional work environment.
  • Ability to work independently, using my own initiative to investigate and responded to emails, updating daily KPI's with revenue growth and conversion rates.

Inbound support service

Amazon
Newcastle upon Tyne, Gateshead
01.2020 - 06.2023
  • Researched and Investigated problems within international vendors, using teams to communicate and resolve matters accordingly and effectively.
  • Experience in IT using spreadsheets, data input forums and communications.
  • Inputting and raising IT tickets, in order to resolve internal problems to allow business and operations to run accordingly.
  • Quickly learned, adapted and utilised new skills to improve customer satisfaction.

Education

Diploma of Higher Education - Forensic Science

NCC Education
Newcastle upon Tyne
06.2023 - 06.2024

GCSEs - English Literature

Cramlington High School
Newcastle upon Tyne
01.2013 - 01.2016

GCSEs - Mathematics

Cramlington High School
Newcastle upon Tyne
01.2013 - 01.2016

GCSEs - Biology

Cramlington High School
Newcastle upon Tyne
01.2013 - 01.2016

GCSEs - Chemistry

Cramlington High School
Newcastle
01.2013 - 01.2016

GCSEs - Physics

Cramlington High School
Newcastle upon Tyne
01.2013 - 01.2016

GCSEs - ICT

Cramlington High School
Newcastle upon Tyne
01.2013 - 01.2016

GCSEs - English Language

Cramlington High School
Newcastle upon Tyne
01.2013 - 01.2016

Skills

  • Attentive and observant with a meticulous eye for detail
  • Ability to effectively manage time, adhere to deadlines and working under pressurised time restraints
  • Organisational skills within goal setting and prioritising
  • Identifying and resolving problems, communicating and working independently or as a team to reach end goals
  • Broad knowledge within IT including Microsoft applications such as Word, Excel and Publisher
  • Managing and co-ordinating a team to ensure staff wellbeing as well as business requirements


Languages

English
Native

References

References available upon request.

Affiliations

  • Personal interests in all Gothic/Alternative culture including Fashion, Music, Art and architecture.
  • Avid Metal festival goer, surrounding myself with my culture of music and people.
  • Travelling and experiencing new cultures around the world.
  • All things Horror enthusiast.


Timeline

Barista

Starbucks Coffee
09.2023 - Current

Assistant manager

The Fragrance Shop
07.2023 - 09.2023

Diploma of Higher Education - Forensic Science

NCC Education
06.2023 - 06.2024

Inbound support service

Amazon
01.2020 - 06.2023

GCSEs - English Literature

Cramlington High School
01.2013 - 01.2016

GCSEs - Mathematics

Cramlington High School
01.2013 - 01.2016

GCSEs - Biology

Cramlington High School
01.2013 - 01.2016

GCSEs - Chemistry

Cramlington High School
01.2013 - 01.2016

GCSEs - Physics

Cramlington High School
01.2013 - 01.2016

GCSEs - ICT

Cramlington High School
01.2013 - 01.2016

GCSEs - English Language

Cramlington High School
01.2013 - 01.2016

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