Hannah Wilson

- Quickly adapted to a fast paced working environment and learned a large drinks menu.

- Taken, prepared and served drinks orders for customers whilst giving additional suited and personal reccomendations if necessary.

- Worked extensively in the heart of Edinburgh through busy summers, The Fringe Festival and The Edinburgh Christmas Markets throughout my university studies.

- Maintained a high quality of cleanliness and followed cleaning procedures.

Athroughout the shift and when opening and closing the shop.

- Created relationships with regular and new customers, alongside meaningful friendships with colleagues.

- Additionally, I created new and effective ways to train new staff efficiently to enable them a less stressful training period for employer and new staff.

- Finally, I assisted in the improvement of stock taking/replenishment strategies which enabled easier procedures and reduced highlighted confusion.

- Ensured a high standard of uniform turnout for shifts to maintain client and employer satisfaction rates.

- Worked effectively within new teams every shift when serving food and beverages to clients in a friendly and professional manner.

- Aquired knowledge of new serving techniques to ensure the highest professionalism in executive environments.

- Worked at events ranging from Six Nation Rugby games to business awards ceremonies in Edinburgh's Caledonian Hotel.

-Replenished shelves with baked goods fresh from the bakery, whilst rotating stock to prevent wastage.

- Developed empathetic and acknowledged client relationships

- Trained new employed colleagues for various roles.

- Prepared and packed orders, from breakfast and lunch requests of customers,to larger orders for other businesses.

- Worked overtime shifts during busy periods and maintaining high levels ofcustomer service and satisfaction during summer festivities, Christmas time and during the peak of Covid-19, all alongside completing my final years of high school exams.

- Cleaned holiday homes on a weekly basis, ensuring cleaning is completed before guest check ins.

- Leaving every room clean, hygenic and presentable, including two bedrooms, two bathroom, living room and dining area.

- Promoting and maintaing a safe and clean working environment, promptly emptying waste bins and transporting waste to designated areas.

- Washed and ironed bed sheets, tea towels and table cloths.