Hannah Williams
Aberdare,RCT
Summary
Dynamic professional with a proven ability to foster team motivation, drive quality control, and implement strategic thinking to achieve organisational goals. Adept at effective communication, leadership, and decision-making, ensuring seamless collaboration and operational excellence. Committed to leveraging a positive attitude and innovative strategies to deliver impactful results while pursuing opportunities for continuous growth and success.
Overview
13
13
years of professional experience
Work History
Quality & Performance Supervisor
South Wales Police
Bridgend
05.2023 - Current
- Manage daily operations to increase productivity.
- Supervise activities of workers and enforced safety regulations.
- Train new staff and set up mentoring relationships to drive team performance.
- Coordinate with other supervisors to maintain consistency across departments.
- Lead team meetings, ensure clear communication amongst all members.
- Delegate tasks appropriately, achieve balanced workload among team members.
- Resolve customer complaints promptly, resulting in increased customer satisfaction rates.
- Provide constructive feedback to staff for improved performance levels.
- Foster a positive work culture to boost employee morale.
- Implemented JSIU policies effectively, maintaining high standards of service delivery.
- Improved team efficiency by implementing new processes.
- Track employee performance, assessed daily output and implemented corrective actions to close gaps.
- Update staff on changes to internal policies and procedures for continued compliance and standardisation.
- Encourage open dialogue amongst team members, promoted an inclusive work environment.
Forensic Footwear Officer
South Wales Police
Bridgend
08.2012 - 05.2023
- Collaborated with colleagues for effective teamwork.
- Handled sensitive information with discretion and professionalism.
- Facilitated smooth communications between departments for better coordination.
- Responded promptly and effectively to emergencies using established protocols.
- Wrote detailed reports, aiding in case documentation.
- Worked diligently under pressure whilst preserving high-quality output.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Increased operational efficiency by streamlining administrative processes.
- Represented organisation at official occasions and board meetings.
- Performed thorough investigations into reported incidents, leading to accurate record-keeping.
Uniform Stores - Bank Staff
South Wales Police
Bridgend
04.2012 - 08.2012
- Resolved customer queries with timely and accurate information.
- Developed rapport with customers through attentive listening and understanding their needs.
- Supported other team members during peak times, enhancing overall productivity.
- Collaborated with colleagues to improve team performance.
Education
Bachelor of Science - Forensic Science
University of Glamorgan
Pontypridd 09.2008 - 07.2012
Diploma of Higher Education - CMI Level 5 Diploma in Management and Leadership
Bridgend College
Bridgend 01.2025 -
Skills
- Positive attitude
- Team motivation
- Leadership
- Decision making
- Quality Control
- Effective communication
- Strategic thinking
Accomplishments
Superintendent Commendation
In recognition of my professionalism and dedication to successfully create and implement the Performance Department within the Joint Scientific Investigation Unit.
Timeline
Diploma of Higher Education - CMI Level 5 Diploma in Management and Leadership
Bridgend College
01.2025 -
Quality & Performance Supervisor
South Wales Police
05.2023 - Current
Forensic Footwear Officer
South Wales Police
08.2012 - 05.2023
Uniform Stores - Bank Staff
South Wales Police
04.2012 - 08.2012
Bachelor of Science - Forensic Science
University of Glamorgan
09.2008 - 07.2012
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