Hannah Ward
Rawtenstall
Summary
Offering strong interpersonal and communication skills, combined with compassionate and patient-centred approach. Knowledgeable about providing emotional support, assisting with daily living activities, and maintaining safe and comfortable environment. Ready to use and develop problem-solving, empathy, and teamwork skills in.
Empathetic and dedicated professional with strong communication and problem-solving skills, coupled with compassionate nature and ability to provide emotional and practical support. Proven ability to manage challenging situations and build trusting relationships with clients and healthcare teams. Aspiring to make positive impact and enhance quality of life for individuals .
Compassionate Complex Care Support Worker with track record of enhancing patient well-being through personalised care plans. Skilled in managing challenging behaviours and coordinating with healthcare teams to ensure comprehensive support. Known for fostering positive environment and building strong relationships with clients and families.
Overview
29
29
years of professional experience
Work history
Senior carer
Silverdale
Burnley
2025.04 - 2025.11
- Demonstrated patience whilst dealing with challenging behaviours from dementia patients.
- Provided compassionate care to elderly residents, ensuring comfort and safety.
- Administered medications accurately following doctor's orders.
- Ensured cleanliness and tidiness of residents' quarters, promoting a healthy environment.
- Monitored vital signs regularly for early detection of health issues.
- Collaborated with multidisciplinary team to optimise patient outcomes.
- Alleviated distress through active listening and empathy skills.
- Encouraged participation in social activities to foster sense of community amongst residents.
- Maintained detailed records of patients' health conditions and treatments.
- Managed emergencies promptly, minimising potential risks for residents' wellbeing.
- Updated knowledge on latest caregiving techniques through regular professional development courses.
- Coordinated hospital appointments for timely medical attention when required.
- Facilitated communication between family members and healthcare staff regarding resident's progress.
- Developed personalised care plans by liaising with healthcare professionals.
- Prepared nutritious meals catering to various dietary needs, supporting good health among residents.
- Upheld dignity and privacy of residents during personal care tasks such as bathing and dressing.
- Assisted residents with daily activities for maintaining quality of life.
- Dealt tactfully with sensitive situations around end-of-life care, offering emotional support to families as well as residents themselves.
- Conducted regular checks at night, ensuring security for all occupants within the premises.
- Improved morale by creating a positive and supportive atmosphere within the facility.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Supported clients with personal care tasks including dressing, showering and toileting, maintaining respect and confidentiality throughout.
- Maintained a clean, hygienic living environment for clients.
- Ensured prescribed medications were safely stored and correctly administered to maintain patient health.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained confidentiality and compliance standards for optimised patient care.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Monitored client health conditions and reported immediate issues to manager.
- Submitted reports to manager regarding status of client.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Minimised care continuity issues by keeping thorough, accurate records.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Accompanied client to medical or dental appointments, grocery and errands.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Answered questions from clients, family members, and other carers.
- Kept detailed records of care activities, condition changes and treatment responses.
- Assisted clients with adapting to life changes due to bodily or brain injuries.
Utility sales
Self employed
Rawtenstall , Lancashire
2012.03 - Current
- Dealt with customer queries and complaints promptly, enhancing customer trust and loyalty .
- Successfully closed deals with high-profile clients through skilled negotiation tactics,.
- Trained junior team members to improve overall performance of the sales team.
- Kept abreast of latest industry trends, ensuring products offered met customer demands and expectations.
- Identified potential leads through thorough market research to increase sale prospects.
- Liaised effectively between customers and internal teams for smooth order processing and delivery schedules.
- Delivered customer solutions to maintain business and secure repeat trade.
- Converted warm leads into sales within target timeframes.
- Helped resolve client problems quickly with superior customer service.
- Built lasting relationships with clients through customer service interactions.
- Set up appointments with potential and current customers to discuss new products and services.
Team leader nights
Constantia healthcare
Crawshawbooth, Lancashire
2024.08 - 2025.04
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Developed strategies for improved performance level across the team.
- Encouraged open communication, fostering a positive work culture.
- Streamlined workflow for a more efficient process.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Regularly checked vital signs as part of ongoing monitoring of patient health status.
- Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
- Administered medication, ensuring correct dosage and timing.
- Adhered strictly to privacy rules, respecting the confidentiality rights of all clients.
- Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
- Assisted with mobility to ensure safety and prevent accidents.
- Encouraged social interaction for improved mental health amongst residents.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Provided emotional support to patients, leading to improved mental health.
- Developed rapport with patients to foster trust and cooperation during treatments .
- Kept accurate records of patient's progress, aiding in monitoring effectiveness of care plan .
- Managed complex care plans, achieving optimal health outcomes for patients.
- Handled challenging behaviour effectively ensuring safety of all parties involved .
- Promoted independence among patients through skill enhancement activities .
- Safeguarded patient confidentiality by adhering strictly to data protection laws and regulations .
- Advocated for client needs and rights with court officials, law enforcement personnel and regulatory agencies.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Attended regular training and supervision workshops for improved service user support.
- Provided mental health support to service users, as well as signposting community resources and local charities.
Estate agent
Your move & Country wide
Manchester , Greater Manchester
1997.08 - 2012.04
- Facilitated smooth transactions by coordinating with solicitors, mortgage brokers, surveyors, and other estate agents.
- Maintained up-to-date records of all buyer interactions ensuring transparency throughout the process.
- Assisted buyers in finding suitable properties according to their budget and requirements for successful purchases.
- Conducted comprehensive property valuations for potential sellers, resulting in realistic listing prices.
- Scheduled viewings for interested buyers, showcasing the best features of each property.
- Improved client understanding of the buying process through clear communication and guidance.
- Fostered strong relationships with clients to ensure repeat business and referrals.
- Negotiated contracts on behalf of clients resulting in favourable terms for both parties involved.
- Developed a solid network of contacts within the industry that facilitated quick sales transactions.
- Handled difficult situations calmly resolving disputes between landlords and tenants effectively.
- Educated first-time homebuyers on mortgage options guiding them towards informed financial decisions.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Counselled new buyers to enhance sales opportunities.
- Professionally represented sellers in complex negotiation with prospective buyers.
- Coordinated sales through communication with buyers, sellers and solicitors.
Education
GCSEs - 11 GCSE A-C including Maths and english
Droylsden high school for girls
Manchester Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Resourcefulness
Timeline
Senior carer
Silverdale
2025.04 - 2025.11
Team leader nights
Constantia healthcare
2024.08 - 2025.04
Utility sales
Self employed
2012.03 - Current
Estate agent
Your move & Country wide
1997.08 - 2012.04
GCSEs - 11 GCSE A-C including Maths and english
Droylsden high school for girls