Summary
Overview
Work history
Education
Skills
References
Accomplishments
Interests
Timeline
Generic

Hannah Taylor

Buntingford,Herts

Summary

A dedicated and customer-focused professional with experience in fast-paced hospitality and retail environments. Passionate about delivering exceptional guest experiences and operational excellence. Strong communicator, quick learner, and natural team player with a deep interest in sports hospitality. Currently seeking an opportunity to contribute to elite matchday and event operations in a dynamic stadium environment.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work history

Customer service assistant

Sainsbury's
Edinburgh
09.2024 - Current
  • Upheld company policies and procedures consistently for maintained standards of operation.
  • Handled cash transactions accurately, maintaining financial integrity of the till.
  • Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
  • Regularly worked across multiple departments during busy trading periods, requiring adaptability and time management. Trusted to train new starters, manage customer complaints, and resolve operational issues quickly.

Kitchen assistant

Elior
Duxford, Cambridgeshire
05.2024 - 08.2024
  • Maintained cleanliness throughout the kitchen for improved hygiene standards.
  • Filling coffee machines and vending machines daily
  • Supported event catering operations in a fast-paced environment, ensuring adherence to food safety standards. Worked closely with kitchen and service staff to deliver meals efficiently during peak hours.
  • Taking till payments
  • Allergens, Kitchen Safety and Food Hygiene training completed whilst in this position

Customer trading assistant

Sainsbury's
Edinburgh & Buntingford
05.2021 - 08.2023
  • Working in both convenience and supermarket stores
  • Working tills, working ambient, fresh and frozen goods
  • Working on customer service desk and petrol filling station
  • Taking payments

Waitress

The Blind Fiddler
Anstey, Hertfordshire
01.2019 - 06.2021
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Maintained clean and organised dining area for customer comfort.
  • Managed table settings for enhanced dining experience.
  • Working bar, pouring & serving drinks
  • Taking card and cash payments

Customer assistant

Tesco
Baldock, Hertfordshire
12.2020 - 05.2021
  • Worked checkouts, self-service tills, scan as you shop area, personal shopping, customer service desk, petrol station
  • Serving lottery and tobacco
  • personally shopping for peoples home delivery orders
  • Provided excellent customer service to ensure repeat business.
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.

Education

Master of Arts (honours) - International Business Management With Year Abroad

Heriot-Watt University
Edinburgh
09.2021 - 06.2025

BTEC Level 3 National Diploma - Business Skills

North Hertfordshire College
Hitchin
09.2019 - 06.2021

GCSEs -

Freman College
Buntingford
09.2016 - 06.2019

Skills

  • Event coordination support
  • VIP and guest experience management
  • Communication and interpersonal skills
  • Health & safety awareness
  • Operational support and multitasking
  • Leadership and team collaboration
  • Customer issue resolution
  • Food hygiene knowledge

References

References available upon request.

Accomplishments

  • Voluntary work within home community local Foodbank
  • Level 1 qualification in Sports Leadership


Interests

  • Keeping up with current affairs and politics
  • Travelling and exploring new cultures
  • A passionate follower of football and live events, with a strong personal interest in stadium environments, guest experience, and hospitality innovation.

Timeline

Customer service assistant

Sainsbury's
09.2024 - Current

Kitchen assistant

Elior
05.2024 - 08.2024

Master of Arts (honours) - International Business Management With Year Abroad

Heriot-Watt University
09.2021 - 06.2025

Customer trading assistant

Sainsbury's
05.2021 - 08.2023

Customer assistant

Tesco
12.2020 - 05.2021

BTEC Level 3 National Diploma - Business Skills

North Hertfordshire College
09.2019 - 06.2021

Waitress

The Blind Fiddler
01.2019 - 06.2021

GCSEs -

Freman College
09.2016 - 06.2019

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Hannah Taylor