Hannah Taylor
Buntingford,Herts
Summary
A dedicated and customer-focused professional with experience in fast-paced hospitality and retail environments. Passionate about delivering exceptional guest experiences and operational excellence. Strong communicator, quick learner, and natural team player with a deep interest in sports hospitality. Currently seeking an opportunity to contribute to elite matchday and event operations in a dynamic stadium environment.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work history
Customer service assistant
Sainsbury's
Edinburgh
2024.09 - Current
- Upheld company policies and procedures consistently for maintained standards of operation.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Regularly worked across multiple departments during busy trading periods, requiring adaptability and time management. Trusted to train new starters, manage customer complaints, and resolve operational issues quickly.
Kitchen assistant
Elior
Duxford, Cambridgeshire
2024.05 - 2024.08
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
- Filling coffee machines and vending machines daily
- Supported event catering operations in a fast-paced environment, ensuring adherence to food safety standards. Worked closely with kitchen and service staff to deliver meals efficiently during peak hours.
- Taking till payments
- Allergens, Kitchen Safety and Food Hygiene training completed whilst in this position
Customer trading assistant
Sainsbury's
Edinburgh & Buntingford
2021.05 - 2023.08
- Working in both convenience and supermarket stores
- Working tills, working ambient, fresh and frozen goods
- Working on customer service desk and petrol filling station
- Taking payments
Waitress
The Blind Fiddler
Anstey, Hertfordshire
2019.01 - 2021.06
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Maintained clean and organised dining area for customer comfort.
- Managed table settings for enhanced dining experience.
- Working bar, pouring & serving drinks
- Taking card and cash payments
Customer assistant
Tesco
Baldock, Hertfordshire
2020.12 - 2021.05
- Worked checkouts, self-service tills, scan as you shop area, personal shopping, customer service desk, petrol station
- Serving lottery and tobacco
- personally shopping for peoples home delivery orders
- Provided excellent customer service to ensure repeat business.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
Education
Master of Arts (honours) - International Business Management With Year Abroad
Heriot-Watt University
Edinburgh 2021.09 - 2025.06
BTEC Level 3 National Diploma - Business Skills
North Hertfordshire College
Hitchin 2019.09 - 2021.06
GCSEs -
Freman College
Buntingford 2016.09 - 2019.06
Skills
- Event coordination support
- VIP and guest experience management
- Communication and interpersonal skills
- Health & safety awareness
- Operational support and multitasking
- Leadership and team collaboration
- Customer issue resolution
- Food hygiene knowledge
References
References available upon request.
Accomplishments
- Voluntary work within home community local Foodbank
- Level 1 qualification in Sports Leadership
Interests
- Keeping up with current affairs and politics
- Travelling and exploring new cultures
- A passionate follower of football and live events, with a strong personal interest in stadium environments, guest experience, and hospitality innovation.
Timeline
Customer service assistant
Sainsbury's
2024.09 - Current
Kitchen assistant
Elior
2024.05 - 2024.08
Master of Arts (honours) - International Business Management With Year Abroad
Heriot-Watt University
2021.09 - 2025.06
Customer trading assistant
Sainsbury's
2021.05 - 2023.08
Customer assistant
Tesco
2020.12 - 2021.05
BTEC Level 3 National Diploma - Business Skills
North Hertfordshire College
2019.09 - 2021.06
Waitress
The Blind Fiddler
2019.01 - 2021.06
GCSEs -
Freman College
2016.09 - 2019.06