Summary
Overview
Work history
Education
Skills
Personal Information
Certification
Timeline
Generic
Hannah Syropoulo

Hannah Syropoulo

ST HELENS,United Kingdom

Summary

Experienced professional with extensive expertise in mental health support, including crisis intervention and community mental health practice. Demonstrates strong multicultural sensitivity and empathy, with a proven track record in elderly support and mentoring. Proficient in time management, risk assessment strategies, and the use of digital counselling platforms. Adept at coaching and counselling techniques, with a deep understanding of mental health disorders and legislation. Committed to enhancing mental health awareness and providing comprehensive client assistance. Career goal: to continue advancing in the field of mental health support while contributing to community well-being.

Overview

17
17
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Helpline adviser volunteer

Refuge Domestic Abuse Charity
Remote
2026.05 - Current
  • Improved response time with efficient call routing strategies.
  • Assisted callers in crisis situations, ensuring safety and support.
  • Collaborated with team members for improved service quality.
  • Implemented conflict resolution techniques, promoting a positive environment.
  • Completed 1 week training course with REFUGE about the whole scope of domestic abuse, relevant safeguarding and how to manage these calls and sign post and provide support.

Anxiety Help Line Volunteer/Youth Team/Trainer

No Panic
, United Kingdom
2026.01 - 2026.05

Completed No Panic training course, focusing on anxiety disorders and crisis intervention.
Volunteered on No Panic helpline to support callers in acute anxiety and emotional distress.
Provided empathetic listening to help callers stabilise and access coping techniques.
Guided individuals towards grounding methods while adhering to safeguarding protocols.
Escalated risk situations appropriately and maintained professional boundaries.
Enhanced confidence in crisis support and emotional regulation through practical experience.

Working together with the chairman to train new helpline volunteers, delivering materials and supporting new recruits with homework assignments.

Member of the No Panic Youth Team - its a work in progress but working with a group of No panic team members to implement a youth mentoring program.

English as a Foreign Language Instructor (Ages 5-65)

SKYENG INTERNATIONAL LANGUAGE SCHOOL
2020.01 - 2026.05
  • Core Focus: Delivering engaging, personalised English language instruction to a diverse, international student base.
  • Key Contributions & Achievements:
  • Cultural adaptability: Taught students from a wide range of cultural backgrounds, tailoring lessons to individual learning styles and goals.
  • Methodological range: Applied varied teaching methods and strategies to suit different proficiency levels and learning preferences.
  • Interactive learning: Designed and delivered engaging, interactive classes that encouraged active participation and built confidence in communication.
  • Language development: Supported students in achieving specific language goals, with a focus on improving grammar, vocabulary, and conversational fluency.
  • Student-centred approach: Adapted lesson content to meet the unique needs of each learner, fostering motivation and measurable progress.
  • Skills Demonstrated:
  • Cross-cultural communication
  • Lesson planning & curriculum adaptation
  • Online teaching platforms & digital tools
  • Student engagement & motivation strategies

Online English Instructor

ETeacher Group
2021.01 - 2023.01
  • Core Focus: Delivering high-quality, interactive English lessons to adult learners worldwide through a structured, virtual classroom environment.
  • Key Contributions & Achievements:
  • Global reach: Taught students across multiple time zones and cultural contexts, adapting communication style to suit diverse backgrounds.
  • Curriculum delivery: Followed a structured syllabus while customising lesson content to meet individual learner needs and goals.
  • Digital fluency: Utilised proprietary online teaching platforms and multimedia resources to create engaging, interactive sessions.
  • Progress tracking: Monitored student performance, provided constructive feedback, and adjusted teaching strategies to maximise learning outcomes.
  • Professional rapport: Built strong, respectful relationships with learners, fostering motivation and long-term engagement.
  • Skills Demonstrated:
  • Virtual classroom management
  • Cross-cultural communication
  • Lesson adaptation & differentiation
  • Feedback and assessment strategies
  • Use of digital teaching tools

Educator for Young Learners

MASA Israel Teaching Fellowship
2019.01 - 2020.01
  • Core Focus: Immersive, in-person English instruction for young learners in Israeli schools, fostering language acquisition through cultural exchange and interactive learning.
  • Key Contributions & Achievements:
  • Immersive environment: Delivered full-time English lessons in a Hebrew-speaking context, encouraging students to think and communicate in English.
  • Cultural integration: Incorporated Israeli culture and global perspectives into lessons, promoting mutual understanding and curiosity.
  • Differentiated teaching: Adapted lesson plans for mixed-ability groups, ensuring accessibility and challenge for all learners.
  • Community engagement: Participated in school events and extracurricular activities to strengthen student relationships and motivation.
  • Impact: Supported measurable improvements in students’ fluency, comprehension, and confidence.
  • Skills Demonstrated:
  • Cross-cultural communication & sensitivity
  • Lesson planning & differentiation
  • Classroom management in multicultural settings
  • Building rapport and sustaining learner motivation

Lead Educator

Smile Bilingual Preschool
Milan
2018.01 - 2019.01
  • Core Focus: Leading bilingual early years education, integrating English and Italian in a Montessori-inspired environment while delivering learning in line with the UK Early Years Foundation Stage (EYFS) framework to support holistic child development.
  • Key Contributions & Achievements:
  • Bilingual immersion: Delivered daily lessons in English while supporting Italian language development, fostering natural bilingualism in early learners.
  • EYFS alignment: Planned and assessed learning in accordance with the UK EYFS framework, ensuring developmental milestones were met across all prime and specific areas.
  • Child-centred approach: Applied Montessori principles to create a nurturing, curiosity-driven classroom that encouraged independence and self-expression.
  • Curriculum design: Developed thematic, play-based learning activities that integrated cultural celebrations and supported cross-curricular skills.
  • Parental engagement: Built strong relationships with families, providing regular progress updates and guidance on supporting learning at home.
  • Team leadership: Mentored assistant teachers and collaborated with colleagues to maintain a consistent, high-quality learning environment.
  • Skills Demonstrated:
  • Early childhood education & Montessori methodology
  • EYFS curriculum planning & assessment
  • Bilingual instruction (English-Italian)
  • Parent-teacher communication
  • Classroom management & team coordination

Montessori Playgroup Teacher

Discovery Montessori International School
Hong Kong
2017.06 - 2018.06
  • Seeking to gain a dedicated year of hands-on Montessori experience, I took on the role of playgroup teacher, facilitating engaging, developmentally appropriate activities for very young learners in a parent-present setting.
  • This position allowed me to:
  • Model Montessori principles in a nurturing, bilingual environment, guiding children’s exploration through sensory, practical life, and early literacy activities.
  • Support parent–child interaction, offering strategies to extend learning at home and fostering confidence in Montessori methods.
  • Adapt activities to meet the needs of children at varying developmental stages, ensuring inclusion and engagement for all.
  • Create a welcoming, prepared environment that encouraged independence, curiosity, and social connection.

Lead Preschool Teacher

Witty International School
Kennedy Town, Hong Kong
2016.01 - 2017.01
  • Wanting to broaden my international teaching experience beyond Montessori, I joined Witty International School in Kennedy Town as Lead Preschool Teacher, delivering its integrated bilingual curriculum for children aged 2–6. In this role, I:
  • Led the preschool programme, overseeing daily classroom operations, lesson planning, and the coordination of teaching assistants.
  • Delivered core subjects — English language, mathematics, science, and social studies — within a structured syllabus aligned to the school’s moral, intellectual, physical, social, and aesthetic development goals.
  • Integrated bilingual learning, teaching in English while collaborating with Mandarin-speaking colleagues to ensure cohesive dual-language instruction.
  • Modelled the school’s WITTY values — Wisdom, Intelligence, Thinker, Talent, Yearnful — through classroom culture and learning activities.
  • Maintained strong home–school cooperation, providing parents with regular progress updates and strategies to support learning at home.
  • Monitored and assessed progress, keeping detailed records and tailoring instruction to meet individual needs.
  • Fostered a safe, stimulating environment that encouraged focus, respect, and active participation.
  • Skills Demonstrated:
  • Leadership in early years education
  • Academic curriculum planning and delivery
  • English as an Additional Language (EAL) support
  • Parent engagement and communication
  • Classroom organisation and team coordination

Preschool Teacher

Peekaboo International Preschool / Kindergarten
Shanghai
2011.01 - 2015.01
  • Worked as a preschool teacher at Peekaboo International Preschool, the oldest bilingual school in Shanghai’s French Concession, teaching in the English/Chinese stream for children aged 18 months to 6 years.
  • Key Contributions & Achievements:
  • Delivered a blended curriculum combining elements of the French, British, and Chinese national frameworks, integrated with Montessori and Steiner principles.
  • Planned and facilitated structured lessons in English across literacy, numeracy, science, and creative arts, ensuring alignment with developmental milestones.
  • Collaborated with bilingual colleagues to provide a cohesive learning experience and support children’s acquisition of both English and Mandarin.
  • Adapted teaching strategies to meet the needs of a culturally and linguistically diverse student body.
  • Engaged parents through regular progress updates, workshops, and open-classroom activities to strengthen home–school connections.
  • Created a nurturing, stimulating classroom environment that encouraged curiosity, independence, and social confidence.
  • Skills Demonstrated:
  • Cross-curricular early years teaching
  • Bilingual/multilingual education
  • Curriculum adaptation and integration
  • Parent engagement and communication
  • Montessori and Steiner-inspired practice

Teaching Assistant

The Nest Creative Children’s House
Shanghai
2009.01 - 2011.01
  • Worked as a teaching assistant to the head teacher in a class of 5-year-olds at The Nest Creative Children’s House, an early years setting in Shanghai’s Xuhui District that provided a safe, nurturing environment to prepare children for the transition from home to school.
  • Key Contributions & Responsibilities:
  • Supported daily classroom activities, including preparing materials, setting up learning areas, and assisting with lesson delivery.
  • Worked closely with the Head Teacher to implement the class plan, ensuring smooth transitions between activities and maintaining a positive learning environment.
  • Provided individual support to children, reinforcing instructions, guiding tasks, and encouraging participation.
  • Assisted with behaviour management, helping to maintain a respectful and focused classroom atmosphere.
  • Supervised play and learning times, both indoors and outdoors, ensuring safety and engagement.
  • Helped with record-keeping, including attendance, progress notes, and preparation of student work for display or portfolios.
  • Facilitated parent communication by relaying messages and supporting open-classroom activities.
  • Skills Demonstrated:
  • Early years classroom support
  • Child supervision and safety
  • Collaboration with lead educators
  • Behaviour management assistance
  • Preparation of learning materials

Education

Montessori Education Theory Diploma -

North American Montessori Centre
Remote Learning
2016.01 - 2017.01

Diploma of Higher Education - Level 2 Certificate in Understanding Children and Young People's Mental Health

Bath College
Bath, Bath and North East Somerset
2025.10 - 2026.01

Level 3 - Counselling

Centre for Counselling and Psychotherapy Training
Devon
2026.01 -

MA - Psychology

Portsmouth University
UK
2024.01 - 2026.01

BA - Sociology

Griffith University/Curtin University
Australia
2011.01 - 2015.01

Level 5 diploma - Pastoral Care Safeguarding Children and Adults

APEX LEARNING
UNITED KINGDOM
2026.02 -

Skills

  • Multicultural sensitivity
  • Elderly support experience
  • Mentoring capabilities
  • Time management mastery
  • Google docs and spreadsheets
  • Risk assessment strategy
  • Digital counselling platforms use
  • Coaching and counselling techniques
  • Mental health sensitivity
  • Mental health crisis support
  • Mental health disorders
  • Mental health client assistance
  • Mental health support knowledge
  • Community mental health practice
  • Mental health support techniques
  • Mental health awareness
  • Understanding mental health legislation
  • Mental health conditions understanding
  • Empathy and understanding
  • Awareness of company policies

Personal Information

Certification

NCPS STUDENT MEMBER

ABCAP STUDENT MEMBER

Timeline

Helpline adviser volunteer

Refuge Domestic Abuse Charity
2026.05 - Current

Level 5 diploma - Pastoral Care Safeguarding Children and Adults

APEX LEARNING
2026.02 -

Anxiety Help Line Volunteer/Youth Team/Trainer

No Panic
2026.01 - 2026.05

Level 3 - Counselling

Centre for Counselling and Psychotherapy Training
2026.01 -

Diploma of Higher Education - Level 2 Certificate in Understanding Children and Young People's Mental Health

Bath College
2025.10 - 2026.01

MA - Psychology

Portsmouth University
2024.01 - 2026.01

Online English Instructor

ETeacher Group
2021.01 - 2023.01

English as a Foreign Language Instructor (Ages 5-65)

SKYENG INTERNATIONAL LANGUAGE SCHOOL
2020.01 - 2026.05

Educator for Young Learners

MASA Israel Teaching Fellowship
2019.01 - 2020.01

Lead Educator

Smile Bilingual Preschool
2018.01 - 2019.01

Montessori Playgroup Teacher

Discovery Montessori International School
2017.06 - 2018.06

Lead Preschool Teacher

Witty International School
2016.01 - 2017.01

Montessori Education Theory Diploma -

North American Montessori Centre
2016.01 - 2017.01

Preschool Teacher

Peekaboo International Preschool / Kindergarten
2011.01 - 2015.01

BA - Sociology

Griffith University/Curtin University
2011.01 - 2015.01

Teaching Assistant

The Nest Creative Children’s House
2009.01 - 2011.01
Hannah Syropoulo