Summary
Overview
Work history
Education
Skills
Certification
References
Timeline

Hannah Suleyman

Wallington,Surrey

Summary

I am a forward-thinking leader with a Human Resources and Operational management background. I feel that I am at a pivotal point in my career as I look to leave my company of almost a decade and venture to pastures new, bringing a wealth of knowledge and passion. I have a strong history of implementing strategic change and am an accomplished HR leader with a broad depth of knowledge in all employee relations matters. I am an energetic and passionate person, with a real drive to progress and create long lasting impacts on the companies I work with. I have a history of building great links with stakeholders and long lasting relationships with employees building rapport and loyalty. I thoroughly enjoy what I do and cannot wait to see the new challenges available.

I am meticulous and astute and enjoy working under pressure, with an excellent ability to manage crises. I have loved working within Education however it is time for a change and I am hungry to progress with my career and further my own professional development. As a dedicated and organised HR and Operations Manager and effective leader with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity I am looking to further strengthen my experience in the field and use my abilities as a decisive and resourceful team builder versed in sales, management and process improvement to discover my next long term role.

I possess in-depth industry trend knowledge and shifts to be able to offer valuable insights on opportunities for new growth and business expansion and am an effective and loyal cross-functional communicator and problem solver seeking to leverage my background into a new HR and Operations role within growing organisation. I am highly adept in planning, co-ordinating and executing successful production strategies with a track record of improving operational stability, efficiency and profitability. Being a strong collaborator with senior stakeholders, effectively prioritising activities, translating business requirements into solutions and achieving defined objectives giving me an insight into supporting directors at a senior level.

I am a strategic planner and operational leader with a strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed.

I am a highly organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals.

I find myself to be personable and have always built long standing relationships ith external and internal stakeholders alike and have excellent references.

Overview

16
16
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work history

Head Of HR And Operations

Oasis Community Learning
Coulsdon
09.2017 - Current
  • As part of senior management created goals focussed on HR and Operations implementation, leading to improved policies and practises
  • Responsible for all HR functions, from on-boarding to Payroll
  • Empowered support teams through CPD to achieve improved outcomes
  • Improved business HR policies by guiding and collaborating with managers.
  • Coached team of employees to improve operational performance
  • Aided senior leadership by recommending corrective actions and improvements to company operations
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity
  • Served as key corporate representative, liaising with various stakeholders in support of operational excellence
  • Minimised discrepancies by effectively training employees on best practices, policies and procedures
  • Reduced costs and improved operations by analysing processes and customer feedback
  • Analysed financial data to track and achieve budget targets
  • Strategically scheduled and managed 80+ staff members, maintaining high-performing business operations
  • Performed strategic process improvements and updated methodologies to enhance operations
  • Partnered with internal teams to develop new operating opportunities to enhance service delivery
  • Analysed operations data to identify process gaps and successfully implement change
  • Led overall direction, co-ordination and evaluation of department functions
  • Noted employee absences and grievances, and improved team development and performance with right training
  • Adhered to employee relations processes while recruiting, retaining and developing staff
  • Drove performance while managing and maintaining customer expectations, quality standards and SLAs
  • Worked with Regional Directors to formulate Coronavirus/Pandemic business strategy leading to online School and a school for key worker and vulnerable children
  • Educated line managers on policy and process changes for implementation
  • Recruited, hired and trained new employees to optimise profitability
  • Provided strategic direction for human resources management team
  • Created succession plans and promotion paths for staff
  • Led high-performing teams and developed organisational leadership capacity
  • Improved business HR policies by guiding and collaborating with managers
  • Maintained precise, detailed staff and company records for thorough reference
  • Used staff survey findings to implement enhanced working conditions and practices
  • Conducted workforce planning and benchmarking to meet company needs
  • Created sustainable improvement initiatives to establish productive use of energy
  • Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency
  • Produced management reports outlining important facility statistics
  • Controlled expenses and lowered costs to meet budget requirements.

Human Resources Cluster Manager

Oasis Community Learning
Coulsdon
03.2015 - Current
  • Maintained compliance with all local, county and national laws, as well as established organisational standards
  • Streamlined benefit programme administration efficiencies
  • Improved employee productivity and organisational effectiveness by reviewing processes for optimal HR service delivery
  • Instructed employees on Safeguarding and 'Prevent' programmes to enhance staff knowledge and awareness
  • Managed leavers processes, end-of-probation reviews, changes to appointments and termination of fixed-term contracts
  • Developed and implemented forward-thinking strategies, enabling continued progression towards business talent and compliance goals
  • Delivered consistent and reliable administration through strategic planning and coordination of HR functions
  • Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding
  • Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions
  • Monitored in-house HR trends to assess company performance against KPIs
  • Devised training programmes for new and existing employees
  • Improved employee productivity and organisational effectiveness by reviewing processes to ensure optimal HR service delivery.

Building Manager

Residential Land
Mayfair
01.2012 - 03.2015
  • Verified fire signage and equipment to be legally compliant
  • Read and recorded metre readings and assisted with energy conservation procedures
  • Maintained safe environment for everyone by adhering to company safety policies
  • Directed contractors for site repairs and recorded work performance after completion
  • Reviewed building practices to ensure compliance with project management procedures and strict health and safety guidelines
  • Coordinated supply chain and procurement processes to meet budget needs
  • Kept workforce in compliance with operational standards and safety regulations by closely monitoring activities
  • Collaborated with designers and subcontractors to fulfil project goals
  • Controlled costs allocated for plant, labour and materials
  • Established work schedules and assignments for employees, maintaining area staffing levels at all times
  • Implemented method statements and risk assessment reporting
  • Contributed to round table discussions with directors to help resolve safety, compliance and overall maintenance issues
  • Facilitated successful Health and Safety Executive (HSE) inspector visits
  • Maintained precise, detailed staff and company records for thorough reference
  • Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork
  • Assessed new staff eligibility through rigorous reference and right-to-work checks
  • Wrote and maintained employee handbook covering company policies and mission statement
  • Conducted workforce planning and benchmarking to meet company needs
  • Improved business HR policies by guiding and collaborating with managers.

Branch Manager - Property

Choices Ltd
Croydon
05.2008 - 03.2012
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement
  • Maintained detailed records of branch office activities
  • Supervised financial reports for taxes, regulatory agencies and other financial groups relating to branch finances
  • Collaborated with district manager to set performance standards
  • Conducted regular branch staff meetings to communicate goals and objectives
  • Devised advertising, marketing and growth campaigns in collaboration with other managers
  • Prepared financial statements and analysis for branch
  • Handled budget preparation and allocated funds to different departments based on needs
  • Organised regular coaching and training exercises with staff to build motivation
  • Worked with regional managers on start-up, development and growth of new branches
  • Evaluated local market conditions and sought new opportunities for sales.

Education

Bachelor of Science - Sociology

The Open University
10.2022 - 04.2024

A-Levels - English

Wallington High School for Girls, Wallington
09.2006 - 08.2008
  • MCIPD – Chartered member CIPD Level 7
  • BA Honours Sociology
  • IOSH And Health and Safety
  • HR and Recruitment Consultant Diploma
  • OPLEX Employment Law Distinction
  • Certificate in Management and Leadership Distinction
  • Approach to Conflict
  • Suicide Awareness
  • Senior Mental Health Lead
  • Safer Recruitment Training
  • Safeguarding in Education
  • Asbestos Awareness
  • First Aid in the Workplace
  • Designated Safeguarding Lead

GCSEs - Multiple

Wallington High School for Girls, Wallington
09.2000 - 05.2006

Skills

  • Regulatory compliance
  • Dispute Resolution
  • Leadership
  • Hiring and training
  • Business management
  • Health and Safety Compliance
  • Strategic Planning
  • Process Improvement
  • Client Relationship Management
  • High-pressure environments
  • Crisis Response

Certification

Chartered member of the CIPD (MCIPD)


References

References available upon request.

Timeline

The Open University - Bachelor of Science, Sociology
10.2022 - 04.2024
Head Of HR And Operations - Oasis Community Learning
09.2017 - Current
Human Resources Cluster Manager - Oasis Community Learning
03.2015 - Current
Building Manager - Residential Land
01.2012 - 03.2015
Branch Manager - Property - Choices Ltd
05.2008 - 03.2012
Wallington High School for Girls - A-Levels, English
09.2006 - 08.2008
Wallington High School for Girls - GCSEs, Multiple
09.2000 - 05.2006
Hannah Suleyman