Hannah Stephens
Mendham,Suffolk
Summary
Whilst my previous employment has been mainly office based, I would like to venture into the care sector. Ready to use and develop communication, problem-solving, and teamwork skills. Compassionate individual with strong interpersonal and communication skills, adept in providing emotional support. Proven ability to adapt quickly to new environments and tasks, coupled with keen understanding of peoples needs. Committed to making positive difference in lives of those needing care. Offering strong interpersonal and communication skills, combined with caring and empathetic nature. Ready to use and develop skills in empathy, communication, and support in a caring role.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Operations coordinator & SMART Coordinator
Volkerhighways
Bethnal Green, Tower Hamlets
11.2015 - 12.2018
- Ensured compliance with all company standards and procedures.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Provided direction and guidance to internal teams in order to achieve targets.
- Monitored health and safety measures for guaranteed compliance.
- Scheduled meetings for the senior management team and booked conference rooms.
- Reconciled monthly operating budgets and shared information with the senior management team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Streamlined processes to improve and optimise office operations.
Bar manager
Circuit
Romford, Havering
11.2015 - 05.2017
- Built loyal customer base by creating welcoming environment with top quality service.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Led by example in providing customers with attentive, professional restaurant service.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Bar manager
Warehouse
Edmonton, Haringey
02.2013 - 08.2015
Bar manager
KOSHO
Romford, Esssex
10.2011 - 08.2015
Senior document controller
Merritt Merrell Technology
Beckton, Newham
07.2014 - 03.2015
- Coordinated Electronic Document Management System (EDMS) with strong technical knowledge.
- Managed requests for access to documentation, maintaining confidentiality.
- Handled incoming correspondence and technical information, distributing as directed.
- Carried out secure destruction and disposal of sensitive documents.
- Created and completed critical company documents in line with best practices.
- Trained team in document control and records management best practices.
- Resolved issues related to documentation and associated information.
- Shared documents at key times to facilitate timely project completion.
- Reviewed documents for accuracy, immediately notifying supervisor of errors.
- Stored documents using cloud-based systems to drive efficiencies.
- Helped to assimilate key documents for company-wide projects.
- Organised, filed and stored electronic and physical files to maximise traceability.
- Oversaw document management for various corporate projects.
- Gathered information and prepared data for use in reporting and documentation.
- Produced document progress reports for senior managers.
- Oversaw digitisation of printed materials.
- Amended documents accurately, communicating and redistributing to relevant personnel where necessary.
- Planned and implemented library organisational goals.
- Contributed to accurate and efficient quality checks, ensuring error-free results.
- Maintained collection of audio, visual and digital material in systematic order.
- Adhered to security protocols, keeping sensitive information and documentation private.
- Worked closely with internal and external support teams to resolve IT issues.
- Read and interpreted engineer drawings and CAD models to produce [Type] precision components to task specifications.
Document Controller and Admin Assistant
Michael J Lonsdale
East Village Stratford, City of London
10.2012 - 06.2014
- Managed requests for access to documentation, maintaining confidentiality.
- Resolved issues related to documentation and associated information.
- Organised, filed and stored electronic and physical files to maximise traceability.
- Stored documents using cloud-based systems to drive efficiencies.
- Gathered information and prepared data for use in reporting and documentation.
- Reviewed documents for accuracy, immediately notifying supervisor of errors.
- Produced document progress reports for senior managers.
- Assisted with updating and improving working practices in document control and records management approach.
- Shared documents at key times to facilitate timely project completion.
- Handled incoming correspondence and technical information, distributing as directed.
- Created and completed critical company documents in line with best practices.
- Adhered to security protocols, keeping sensitive information and documentation private.
- Oversaw document management for various corporate projects.
- Contributed to accurate and efficient quality checks, ensuring error-free results.
- Trained team in document control and records management best practices.
- Carried out secure destruction and disposal of sensitive documents.
- Negotiated library contracts with suppliers.
- Amended documents accurately, communicating and redistributing to relevant personnel where necessary.
- Coordinated Electronic Document Management System (EDMS) with strong technical knowledge.
Education
NVQ Level 3 - Travel & Tourism
South East Essex College
Southend-On-Sea 09.2010 - 06.2012
GCSEs -
The Chafford school
Rainham, Havering 09.2005 - 06.2010
Skills
- Leadership skills
- Customer relationship building
- Operational support
- Outstanding customer service
- Department management
- First Aid
- Client account management
- Logistical planning
Affiliations
- As a mother of 3 energetic boys, who are now all attending school, I love to spend time walking our two dogs . I Also, spend time visiting my Nan who has Alzheimer's/dementia and currently resides in a care home. I love socialising with friends and family and listening to country music.
Timeline
Operations coordinator & SMART Coordinator
Volkerhighways
11.2015 - 12.2018
Bar manager
Circuit
11.2015 - 05.2017
Senior document controller
Merritt Merrell Technology
07.2014 - 03.2015
Bar manager
Warehouse
02.2013 - 08.2015
Document Controller and Admin Assistant
Michael J Lonsdale
10.2012 - 06.2014
Bar manager
KOSHO
10.2011 - 08.2015
NVQ Level 3 - Travel & Tourism
South East Essex College
09.2010 - 06.2012
GCSEs -
The Chafford school
09.2005 - 06.2010
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