Hannah Spicer
London
Summary
Dedicated professional with expertise in regulatory compliance, risk and incident management, and health and safety (IOSH). Proven track record in CCTV and access control governance, data protection awareness, and audit documentation. Skilled in policy enforcement, operational reporting, team supervision, and stakeholder and tenant liaison. Committed to advancing career goals by leveraging core competencies to enhance organisational efficiency and safety standards.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Shift Manager / CCTV Operator / Security Officer
Here East
London
2021.01 - 2026.02
- Progressed through three roles within a complex multi-occupancy site.
- Oversee daily compliance across security and operational functions
- Ensure adherence to site policies, company procedures, and SIA regulations
- Produce accurate incident reports and compliance documentation, including some HR duties, conducting investigations.
- Manage staffing, rotas, and coverage to meet compliance requirements
- Authorise access passes in line with tenant permissions and GDPR
- Monitor CCTV systems in accordance with SIA and data protection legislation
- Conduct fire alarm testing and monitor fire safety systems
- Act as escalation point for incidents, breaches, and operational risks
Education
BTEC Extended Diploma (Level 3) - Travel & Tourism
Skills
- Regulatory compliance
- Risk & incident management
- Health & Safety (IOSH)
- CCTV & access control governance
- Data protection awareness
- Audit documentation
- Policy enforcement
- Operational reporting
- Team supervision
- Stakeholder & tenant liaison
Certification
- IOSH Managing Safely (completed 2024)
- SIA CCTV Operator Licence (valid to Mar 2027)
- SIA Door Supervisor Licence (valid to Jul 2027)
- Emergency First Aid at Work (valid to May 2026)
ADDITIONAL EXPERIENCE
Customer-facing and supervisory roles in hospitality and regulated environments, including compliance monitoring, audits, staff supervision, and opening/closing duties.
PERSONAL STRENGTHS
- Highly organised
- Detail-focused
- Ethical and reliable
- Clear written communicator
- Calm under pressure.
Timeline
Shift Manager / CCTV Operator / Security Officer
Here East
2021.01 - 2026.02