Hannah Spence
Darlington,County Durham
Summary
Dedicated professional with extensive expertise in hygiene promotion, behavioural management, and de-escalation strategies. Demonstrates a strong commitment to restraint reduction and safeguarding policies, with a deep understanding of learning disabilities and autism. Skilled in empathetic communication, crisis intervention, and trauma-informed care, ensuring effective support for individuals with mental health challenges. Proficient in dementia care, personal care assistance, and end-of-life planning, complemented by advanced DBS check and OFSTED standards knowledge. A great understanding around the Law, policies and procedures.
Adept at medication administration and record-keeping with excellent IT skills. Committed to fostering resilience through mindfulness practices and resilience-building facilitation. Holds an automatic driving licence and possesses a warm personality with a kind and compassionate attitude.
Focused on helping residents meet treatment objectives and learn new skills through mentoring and personalised support. Demonstrated success in developing relationships and managing conflicts.
Compassionate individual with strong communication and problem-solving skills, coupled with background in customer service and conflict resolution. Proven ability to build trust and provide support in challenging situations. Dedicated to creating positive and nurturing environment for residents, fostering their growth and well-being.
Ready to adapt and learn new skills that can better my knowledge and understanding.
Eager to progress and succeed in all that is possible.
Am a reliable team player with a bubbly and sociable personality, Thrives off making sure others are cared for, safe and happy.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Residential support worker
Pear Tree Projects LTD
Darlington, County Durham
07.2022 - Current
- Conducted routine checks during shifts to maintain a secure environment for everyone in residence.
- Coordinated meal preparation and distribution, ensuring balanced nutrition for all residents.
- Provided emotional support for residents in distress.
- Encouraged independence amongst residents by assisting them in mastering day-to-day tasks.
- Administered medication following physician guidelines, ensuring correct dosages at all times.
- Communicated effectively with families, offering reassurance and updates on resident progress.
- Collaborated with healthcare professionals for optimal resident health outcomes.
- Maintained cleanliness, enhancing living conditions for residents.
- Facilitated therapeutic interventions with external agencies to promote resident recovery process.
- Escalated critical situations swiftly, preventing harm to residents or property damage.
- Identified potential triggers leading to behavioural outbursts, minimising incidents of unrest within the community setting.
- Fostered a sense of community amongst residents through organised activities.
- Kept accurate records to ensure continuity of care for residents.
- Delivered therapeutic interventions for improved emotional wellbeing.
Senior residential children Support worker
Ruskin Mill Trust LTD
Darlington, Durham
08.2020 - 07.2022
- Helped achieve residents independence through guided tasks and activities.
- Promoted physical activity through assistance with exercises improving overall health condition of the residents.
- Provided emotional support for families during difficult times.
- Developed relationships with local community groups to diversify activity options for residents.
- Monitored medication administration by staff, reducing errors significantly.
- Developed personalised care plans to improve residents quality of life.
- Ensured safety of staff and residents by following health and safety protocols.
- Facilitated team meetings to promote open communication and teamwork.
- Resolved conflicts amongst staff for a harmonious working environment.
- Trained new staff members, improving their skills and confidence levels.
- Coordinated activities, enhancing social interaction amongst residents.
- Ensured compliance with regulatory standards by conducting regular audits.
- Collaborated with local authorities in safeguarding vulnerable residents.
- Performed routine inspections with Reg 44 officer and Ofsted inspectors.
Boarding Mistress/Matron
Queen Mary's Boarding School
Topcliffe, North Yorkshire
09.2018 - 08.2020
- Utilised active listening skills whilst engaging in conversation with boarders, boosting their mood and overall happiness level.
- Coordinated appointments with healthcare professionals for routine check-ups and treatments.
- Worked along side the school nurse to ensure all health needs were met for any students during the day and on a night.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated good telephone and IT skills to book in boarders and complete registers.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Reduced potential hazards with meticulous risk assessments.
- Performed cleaning, washing, ironing and laundry to maintain home order.
- Coordinated events for successful boarders engagement.
- Administered medication as prescribed, ensuring correct dosage and timing.
- Applied mindfulness-based interventions, resulting in increased self-awareness among boarders.
Support worker ( LD adults in care)
Mencap
Thirsk, North Yorkshire
02.2014 - 09.2018
- Actively listened to client concerns thus creating a comforting environment.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Carried out day-to-day duties accurately and efficiently.
- Consistently arrived at work on time and ready to start immediately.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Managed correspondence for effective communication.
- Liaised with healthcare professionals and social workers for comprehensive understanding of each client.
- Advocated for disadvantaged individuals, promoting social justice and equality.
- Supported developmentally disabled clients perform day-to-day activities.
- Cooked nutritious meals for clients to maintain their health.
Carer assistant
Advantage Healthcare
Harrogate, North Yorkshire
02.2011 - 02.2014
- Assisted in scheduling appointments with doctors or other healthcare specialists.
- Coordinated with healthcare professionals to provide comprehensive care.
- Assisted patients at mealtimes, encouraging balanced diets.
- Administered medication as prescribed, ensuring optimal health.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Facilitated communication between clients and healthcare professionals for clear understanding of conditions.
- Helped patients with personal hygiene tasks, maintaining dignity and self-respect.
- Offered emotional support during difficult times, fostering resilience and positivity.
- Aided clients with bedtime routines, washing and dressing.
- Used moving and handling skills to facilitate safe transfers on mobility-impaired clients while promoting dignity and independence.
- Facilitated clinical care to clients with nasal gastric tubes and PEG.
- Delivered care and support across many different work places through the agency.
- Maintained dignity and care towards end of life clients, to ensure their personal needs and wellbeing are being met.
Shop assistant
Greggs Bakery
Thirsk, North Yorkshire
04.2010 - 02.2011
- Assisted in inventory counts, maintaining accurate records.
- Conducted price checks at request of customers for clear communication on cost.
- Collaborated effectively with team members during busy periods.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Greeted every customer warmly, promoting friendly atmosphere.
- Built rapport with frequent shoppers to foster loyal customer base.
- Improved product visibility with strategic shelf arrangements.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Promoted sales and special promotions to increase store revenue.
- Managed stock levels on shop floor for continuous product availability.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
Education
GCSEs - science, English, Maths, Performing arts, Resistant Materials, Dance, Physical education
Robert Napier Secondary School
Gillingham, Kent 09.2004 - 06.2009
Functional skills level 2 - Mathematics and English
City and Guilds
Darlington 09.2022 - 10.2024
NVQ Level 3 - Residential Childcare
City & Guilds
DarlingtonNVQ Level 2 - The care of Adults, Children and Young people
City & Guilds
DarlingtonNVQ Level 2 - Food and Beverage service
City & Guilds
ThirskFunctional skills Level 1 - English and Mathmatics
City & Guilds
ThirskSkills
- Hygiene promotion expertise
- Behavioural Management
- De-escalation strategies
- Empathetic communication
- Understanding of learning disabilities
- Patience and tolerance
- Restraint reduction commitment
- Child protection understanding
- Resilience building facilitation
- Advanced dbs check
- Medications administration
- Mindfulness practices
- Dementia care expertise
- Personal care assistance
- Record-keeping expertise
- Crisis Intervention
- Autism expertise
- Safeguarding policies and procedures
- Mental health awareness
- Trauma-informed care
- Care planning
- First aid expertise
- Health and safety procedures
- Excellent communication
- End-of-life care and planning
- Medication planning and record-keeping
- Time management and prioritisation
- Excellent IT skills
- Caring and compassionate
- Patient listener
- OFSTED standards
- CQC care standards
- Safeguarding policy awareness
- Automatic driving license
- General Data Protection Regulation (GDPR) knowledge
- Kind and compassionate attitude
- Warm personality
Affiliations
- Walking, Fishing, Crafts, Beauty, Socialising, Nature.
Accomplishments
First Aid trained
About me
I am 32 years old, White British.
I am a hard working individual who thrives at life opportunities. I want to learn and progress within the care sector. I have ample experience within the care setting and would love the opportunity to expand this to help others.
Timeline
Functional skills level 2 - Mathematics and English
City and Guilds
09.2022 - 10.2024
Residential support worker
Pear Tree Projects LTD
07.2022 - Current
Senior residential children Support worker
Ruskin Mill Trust LTD
08.2020 - 07.2022
Boarding Mistress/Matron
Queen Mary's Boarding School
09.2018 - 08.2020
Support worker ( LD adults in care)
Mencap
02.2014 - 09.2018
Carer assistant
Advantage Healthcare
02.2011 - 02.2014
Shop assistant
Greggs Bakery
04.2010 - 02.2011
GCSEs - science, English, Maths, Performing arts, Resistant Materials, Dance, Physical education
Robert Napier Secondary School
09.2004 - 06.2009
NVQ Level 3 - Residential Childcare
City & Guilds
NVQ Level 2 - The care of Adults, Children and Young people
City & Guilds
NVQ Level 2 - Food and Beverage service
City & Guilds
Functional skills Level 1 - English and Mathmatics
City & Guilds
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