Hannah Shearman
Horncastle,Lincolnshire
Summary
Experienced team player with a strong ability to engage and connect with diverse groups, fostering positive relationships and enhancing team dynamics.
Overview
11
11
years of professional experience
Work history
Cafe staff member
British Garden Centres
Horncastle, Lincolnshire
03.2020 - Current
- Manage till operations for smooth financial transactions.
- Prepare hot drinks, resulting in high-quality refreshments for customers.
- Complete opening and closing duties punctually, ensuring the cafe was ready for business and securely closed at all times.
- Provide friendly and warm customer interaction to create a pleasant dining experience.
- Collaborate with kitchen staff to ensure timely preparation of orders during rush hours.
Barista
Caffe Nero
Louth, Lincolnshire
06.2018 - 03.2020
- Streamlined order taking process with the 'Two at a time' policy, reducing wait times for customers' convenience.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Promoted seasonal beverages effectively increasing their uptake.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
Waiting staff
Thai Silk Resturant
Louth, Lincolnshire
03.2017 - 10.2017
- Facilitated efficient restaurant operations, enhancing customer satisfaction.
- Ensured cleanliness of dining area to maintain a pleasant environment.
- Managed customer interactions in person and via telephone orders.
- Collaborated closely with kitchen staff for seamless food delivery process.
Sandwich Artist, Subway
A & K Lincs Limited
Louth, Lincolnshire
09.2016 - 06.2018
- Collaborated with other staff members efficiently to improve overall team performance.
- Handled cash transactions, ensuring accurate exchange and secure storage.
- Utilised time management skills to handle multiple orders simultaneously.
- Prepared fresh sandwiches, following specific customer requests for a personalised experience.
- Followed company guidelines for safe handling and storage of food items, minimising risk of contamination.
Waiting Staff/ Kitchen Porter
Ye Olde Whyte Swanne
Louth, Lincolnshire
05.2015 - 07.2016
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
- Cleaned work surfaces, ensured hygiene standards were met.
- Assisted chefs in food preparation for efficient meal service.
- Supported overall restaurant operations through effective teamwork with other staff members.
Sandwich Artist, Subway
A.F. Blakemore & Son Ltd.
Louth, Lincolnshire
12.2014 - 05.2015
- Maintained cleanliness of work area to ensure food safety standards.
- Managed food waste effectively; recycled or composted appropriate items promptly.
- Encouraged use of loyalty cards or special promotions amongst customers; increased brand awareness.
- Exhibited proficiency in using various kitchen equipment safely, reducing workplace accidents.
- Demonstrated product knowledge when advising customers on sandwich choices.
- Prepared fresh sandwiches, following specific customer requests for a personalised experience.
Education
Foundation Degree in Arts - Graphic Design
Grimsby Institute
Grimsby 09/2013 - 07/2014
A-Levels - Media Studies, Photography, Creative Media Production (Print Based Media)
Franklin Sixth Form College
Grimsby, North East Lincolnshire 09/2011 - 07/2013
GCSEs - English Language, English Literature, Art, History, Hospitality, Media
Monks Dyke Technology College
Louth, Lincolnshire 09/2009 - 07/2011
Skills
- Effective time management
- Windows and Mac expertise
- Compassionate customer service
- Initiative and self-direction
- POS system knowledge
- Barista skills
Independent Work
I have had the chance to gain some work experience through projects and commissions.
Through my graphics course, I designed t shirts that promoted the festival I had created advertising for. I then sold them at the end of year exhibition that was held at the Grimsby University Centre. I also made and online store where people should purchase them from. I worked with the printing company to make sure the t shirts were the best quality they could be.
I have also had some commission experience from providing photography for a wedding and a christening.
Timeline
Cafe staff member
British Garden Centres
03.2020 - Current
Barista
Caffe Nero
06.2018 - 03.2020
Waiting staff
Thai Silk Resturant
03.2017 - 10.2017
Sandwich Artist, Subway
A & K Lincs Limited
09.2016 - 06.2018
Waiting Staff/ Kitchen Porter
Ye Olde Whyte Swanne
05.2015 - 07.2016
Sandwich Artist, Subway
A.F. Blakemore & Son Ltd.
12.2014 - 05.2015
Foundation Degree in Arts - Graphic Design
Grimsby Institute
09/2013 - 07/2014
A-Levels - Media Studies, Photography, Creative Media Production (Print Based Media)
Franklin Sixth Form College
09/2011 - 07/2013
GCSEs - English Language, English Literature, Art, History, Hospitality, Media
Monks Dyke Technology College
09/2009 - 07/2011
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