Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Pro Bono
Timeline
Generic

Hannah Salmon

Penarth,VGL

Summary

Determined and resourceful First-Class Law graduate from UWE Bristol with an ambition to become a paralegal. Results-driven and detail-orientated in study and work alike, with a strong foundation in negotiation, team collaboration, and time management. Skilled in case management and client communication in Property and Employment law. Adept at empathetic communication and call prioritisation in a fast paced environment, with a record of high-quality performance. Committed to leveraging these competencies to drive organisational success and achieve career growth in a challenging role.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Food and beverage assistant

Wales Millennium Centre
Cardiff
02.2022 - Current
  • Worked a wide range of corporate functions, up-selling products leading to increased sales. Developed exceptional business acumen from negotiating sales with customers.
  • Prioritised efficient customer service during peak hours to ensure smooth operations, adapting quickly to changing schedules.
  • Trained new team members, contributing to staff proficiency.
  • Promoted repeat business resolving customer complaints promptly.

NHS Administrative Assistant

NHS Wales
Cardiff
07.2022 - 06.2023
  • Managed daily organisation of the district nursing team, methodically prioritising patient needs to ensure effective care.
  • Contributed to team effort by using my initiative to provide results as needed. This included contacting patients directly, proactively resolving issues before they arose to prevent adding to the nurses' workload.
  • Worked collaboratively with GPs, medical services and other nursing teams to troubleshoot problems, whilst maintaining a positive attitude in a high-pressure environment.
  • Coordinated office operations by managing correspondence and telephone communication with different public sectors and patients.
  • Supported accurate record-keeping with proficient data entry skills.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.

NHS call handler

NHS Wales
Cardiff
04.2021 - 06.2022
  • Fostered a supportive environment through understanding and compassion towards callers' concerns regarding COVID vaccinations.
  • Improved patient satisfaction with clear, empathetic communication in stressful situations.
  • Streamlined call flow and facilitated efficient resource allocation by efficiently prioritising high-risk individuals.
  • Prompted resolution of issues by escalating calls to appropriate departments when needed.

Bartender waitress

Wagamama
Exeter, Devon
01.2020 - 11.2020
  • Ensured compliance with hygiene standards through routine cleaning tasks.
  • Enhanced customer experience by providing menu suggestions based on knowledge of popular items.
  • Upheld customer satisfaction with timely service delivery.
  • Assisted in stock control, reducing waste and ensuring availability of supplies.

Education

LLB - Law

University of the West of England
Bristol
09.2022 - 06.2025

A-Levels -

Stanwell School
Penarth, Vale of Glamorgan
09.2017 - 06.2019

Skills

  • Sales negotiation
  • Team collaboration
  • Time management
  • Problem solving
  • Office coordination
  • Confidentiality management
  • Empathetic communication
  • Call prioritisation

Affiliations

  • Lifeguarding
  • Netball
  • Hiking

Accomplishments

  • GCSE Welsh Award
  • A Level Endeavour Award

Certification

  • Legal research certification with LexisNexis
  • Commercial/Consumer Law online job simulation with Slaughter & May
  • Completed Teaching English as a Foreign Language (TEFL) Course


Pro Bono

  • Personal Injury clinic with Hodge Jones & Allen: Attended training with the law firm to prepare for client meetings. Created attendance notes and advice letters.
  • Hope Advocacy Project with Age Cymru: Trained in effective advocacy for vulnerable adults to access their rights. Refined problem solving and active listening skills.
  • Street Law: Conducted a legal project on UK abortion law and presented our research to schools and charities in Bristol.

Timeline

LLB - Law

University of the West of England
09.2022 - 06.2025

NHS Administrative Assistant

NHS Wales
07.2022 - 06.2023

Food and beverage assistant

Wales Millennium Centre
02.2022 - Current

NHS call handler

NHS Wales
04.2021 - 06.2022

Bartender waitress

Wagamama
01.2020 - 11.2020

A-Levels -

Stanwell School
09.2017 - 06.2019

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Hannah Salmon