Hannah Salmon
Penarth,VGL
Summary
Determined and resourceful First-Class Law graduate from UWE Bristol with an ambition to become a paralegal. Results-driven and detail-orientated in study and work alike, with a strong foundation in negotiation, team collaboration, and time management. Skilled in case management and client communication in Property and Employment law. Adept at empathetic communication and call prioritisation in a fast paced environment, with a record of high-quality performance. Committed to leveraging these competencies to drive organisational success and achieve career growth in a challenging role.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Food and beverage assistant
Wales Millennium Centre
Cardiff
2022.02 - Current
- Worked a wide range of corporate functions, up-selling products leading to increased sales. Developed exceptional business acumen from negotiating sales with customers.
- Prioritised efficient customer service during peak hours to ensure smooth operations, adapting quickly to changing schedules.
- Trained new team members, contributing to staff proficiency.
- Promoted repeat business resolving customer complaints promptly.
NHS Administrative Assistant
NHS Wales
Cardiff
2022.07 - 2023.06
- Managed daily organisation of the district nursing team, methodically prioritising patient needs to ensure effective care.
- Contributed to team effort by using my initiative to provide results as needed. This included contacting patients directly, proactively resolving issues before they arose to prevent adding to the nurses' workload.
- Worked collaboratively with GPs, medical services and other nursing teams to troubleshoot problems, whilst maintaining a positive attitude in a high-pressure environment.
- Coordinated office operations by managing correspondence and telephone communication with different public sectors and patients.
- Supported accurate record-keeping with proficient data entry skills.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
NHS call handler
NHS Wales
Cardiff
2021.04 - 2022.06
- Fostered a supportive environment through understanding and compassion towards callers' concerns regarding COVID vaccinations.
- Improved patient satisfaction with clear, empathetic communication in stressful situations.
- Streamlined call flow and facilitated efficient resource allocation by efficiently prioritising high-risk individuals.
- Prompted resolution of issues by escalating calls to appropriate departments when needed.
Bartender waitress
Wagamama
Exeter, Devon
2020.01 - 2020.11
- Ensured compliance with hygiene standards through routine cleaning tasks.
- Enhanced customer experience by providing menu suggestions based on knowledge of popular items.
- Upheld customer satisfaction with timely service delivery.
- Assisted in stock control, reducing waste and ensuring availability of supplies.
Education
LLB - Law
University of the West of England
Bristol 2022.09 - 2025.06
A-Levels -
Stanwell School
Penarth, Vale of Glamorgan 2017.09 - 2019.06
Skills
- Sales negotiation
- Team collaboration
- Time management
- Problem solving
- Office coordination
- Confidentiality management
- Empathetic communication
- Call prioritisation
Affiliations
- Lifeguarding
- Netball
- Hiking
Accomplishments
- GCSE Welsh Award
- A Level Endeavour Award
Certification
- Legal research certification with LexisNexis
- Commercial/Consumer Law online job simulation with Slaughter & May
- Completed Teaching English as a Foreign Language (TEFL) Course
Pro Bono
- Personal Injury clinic with Hodge Jones & Allen: Attended training with the law firm to prepare for client meetings. Created attendance notes and advice letters.
- Hope Advocacy Project with Age Cymru: Trained in effective advocacy for vulnerable adults to access their rights. Refined problem solving and active listening skills.
- Street Law: Conducted a legal project on UK abortion law and presented our research to schools and charities in Bristol.
Timeline
LLB - Law
University of the West of England
2022.09 - 2025.06
NHS Administrative Assistant
NHS Wales
2022.07 - 2023.06
Food and beverage assistant
Wales Millennium Centre
2022.02 - Current
NHS call handler
NHS Wales
2021.04 - 2022.06
Bartender waitress
Wagamama
2020.01 - 2020.11
A-Levels -
Stanwell School
2017.09 - 2019.06