Hannah Robinson

• Greet members of the public in a friendly and professional manner
• Deliver quality food and drinks to tables with a positive attitude
• Prepare coffee and espresso drinks
• Confirm customer's ages for consumption of alcohol drinks and discontinue service to intoxicated members of the public
• Wait on multiple customers either at the bar or around the floor
• Take payments through cash and card, with ability to split bills in my head
• Open and close bar tabs
• Maintained a high standard of cleanliness in all work areas
• Maintained health and safety codes and sanitisation requirements.

• Call potential customers in a friendly manner and engage in conversation
• Comfortably work from home without distractions
• Update CRM accordingly after each account
• Ability to create an appointment and send over relevant information to sales executive either through Email or CRM.

In this role i would take incoming calls from customers with a range of queries and efficiently provided the care they needed

i would use SAP to place orders, track orders on HAWS and answer general enquiries about a range of products

took secure card payments over the phone and allocated BACS payments to orders

I would track deliveries with a range of couriers and get back to the customer in a timely manner

Worked well in a team of 6 and would take on extra work-load when my colleagues needed help or advise

Communicated between different departments in the company to ensure the customer got the best and most efficient care

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

I would take incoming calls and make outgoings to/from landlords looking to renew their property insurance and go through a list of questions to ensure they were getting the correct cover for their needs.

I would take payments over the phone and allocate bacs payments to online accounts.

I gained knowledge of SAP and CRM and used them everyday to efficiently provide the correct care to customers

• Established strong rapport with [Number] [Type] clients.
• Handled range of [Type] insurance queries from quotation stage to renewal.
• Updated clients on [Type] changes and subsequent [Type] effects.

• Meet incoming customers with a professional approach and provide knowledgeable assistance
• Respond to telephone inquiries from customers and members of the public
• Use the online booking system, Resurva through the company iPad to ensure customers are given the appropriate booking
• Take payments in either cash or using a card
• Assist barbers with correctly sanitising all equipment using Barbicide or Barbicide solutions
• Maintain a high standard of cleanliness in all work areas.