Summary
Overview
Work History
Education
Skills
Timeline
Hobbies
Generic

Hannah Roberts

Failsworth

Summary

D.O.B: 21/12/2000 (24 years old)

I have worked as a hardworking and organised food and beverage staff who has contributed towards a positive and professional work environment. Ability to show initiative and pitch in with cleaning, preparing and serving tasks. I have a history of successfully leading teams within fast-paced environments. Additionally, I have a proven track record in communication and customer service, which are critical transferrable abilities that will help me succeed in retail. I have worked within hospitality for over 4 years now - I have worked with food and on the bar at my first job, then as a bartender and delivering drinks when needed at my most recent job. I am a friendly and helpful member of staff who goes above and beyond for customers ensuring they have the best experience. I am a flexible and reliable person who is presentable, adheres to strict hygiene practices and has experience in cash handling/operating tills/apps.

Overview

6
6
years of professional experience

Work History

Costa Barista / Catering Assistant

Taylor Shaw
05.2023 - 07.2025
  • Maintained brand image by keeping neat personal appearance.
  • I promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Completed allergen and food safety, safeguarding and other courses with refreshers every few months to make sure I carried out my work safely.
  • Replenished stock throughout the shift by transporting goods from the stock room and filling shelves.
  • Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
  • Prepared and served coffee, frappe drinks and soft drinks to provide beverage varieties and options.
  • Operated the till and dealt with cash handling in a fast paced environment. Also dealt with the use of an app ordering service, 'Breaz' and taught others how to use it.
  • Worked in a team with my colleague, ensuring good communication to create efficient work flow.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Punctual and reliable, I often volunteered myself for overtime.


Bartender

Sul Lago Restaurant
01.2023 - 04.2023
  • Prepared and served drinks in a fast paced restaurant setting to a high standard including cocktails, fine wines, lager and soft drinks.
  • Handled cash, processed card payments and operated a till.
  • Served customers with a friendly and positive attitude and received orders from wait staff and delivered beverages to guests.
  • Responsible for keeping surrounding areas clean and tidy.
  • Kept mental note of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow at the start of the shift and during if necessary.
  • Dealt with customer complaints or concerns and catered to their needs.
  • Washed and rinsed glasses and utensils to maintain hygiene standards and arranged glasses to maintain attractive and organized displays.

Catering Assistant and Bar Staff

F.C United of Manchester
05.2019 - 01.2023
  • I was a hardworking Catering Assistant with experience in fast paced food service, serving fans and players.
  • Handled cash, processed card payments and operated a till.
  • Diligent in ensuring optimum food and safety
    hygiene, meeting quality standards and providing a can-do attitude to any task to meet demand.
  • Dealt with customer complaints in a calm and appropriate manner.
  • Maximum effort was put in to ensure customer satisfaction.
  • Towards the end of my years working there I also worked as one of the bar staff helping serve drinks on matchdays and functions such as weddings, birthday parties and christenings.
  • Experience in helping train new staff.
  • Worked in a team with my other colleagues depending on what kiosk we were appointed that day.
  • Was versatile and adapted to whatever was required of me for every unique shift.
  • Completed online training while at this job. Certificate from Food Standards Agency food.gov.uk - food allergy online training completed on 23/10/2019. Virtual College accredited programme certificate of achievement for Level 2 Food Hygiene and Safety for Retail. completed on 10/12/2019. Completing this ensured I had the knowledge and skills to carry out safe work.

Education

GCSEs - - Various

Co-op Academy Failsworth
2017

Skills

  • Team player
  • Customer service
  • Strict hygiene practices
  • Well presented
  • Good communicator
  • Professionalism
  • Problem solving
  • Cash handling
  • Patience for dealing with customer complaints in a fast paced environment
  • Reliable
  • Adaptability
  • Great with technology
  • Friendly and understanding, attested by customers

Timeline

Costa Barista / Catering Assistant

Taylor Shaw
05.2023 - 07.2025

Bartender

Sul Lago Restaurant
01.2023 - 04.2023

Catering Assistant and Bar Staff

F.C United of Manchester
05.2019 - 01.2023

GCSEs - - Various

Co-op Academy Failsworth

Hobbies

I have really gotten into cleaning up my garden this year and the garden has been filled with fruit, vegetables and flowers. 

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Hannah Roberts