Hannah Roberts

Failsworth

Summary

D.O.B: 21/12/2000 (24 years old)

I have worked as a hardworking and organised food and beverage staff who has contributed towards a positive and professional work environment. Ability to show initiative and pitch in with cleaning, preparing and serving tasks. I have a history of successfully leading teams within fast-paced environments. Additionally, I have a proven track record in communication and customer service, which are critical transferrable abilities that will help me succeed in retail. I have worked within hospitality for over 4 years now - I have worked with food and on the bar at my first job, then as a bartender and delivering drinks when needed at my most recent job. I am a friendly and helpful member of staff who goes above and beyond for customers ensuring they have the best experience. I am a flexible and reliable person who is presentable, adheres to strict hygiene practices and has experience in cash handling/operating tills/apps.

Overview

years of professional experience

Work History

Costa Barista / Catering Assistant

Taylor Shaw

Oldham, Greater Manchester

05.2023 - 07.2025

Maintained brand image by keeping neat personal appearance.
I promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Completed allergen and food safety, safeguarding and other courses with refreshers every few months to make sure I carried out my work safely.
Replenished stock throughout the shift by transporting goods from the stock room and filling shelves.
Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
Prepared and served coffee, frappe drinks and soft drinks to provide beverage varieties and options.
Operated the till and dealt with cash handling in a fast paced environment. Also dealt with the use of an app ordering service, 'Breaz' and taught others how to use it.
Worked in a team with my colleague, ensuring good communication to create efficient work flow.
Maintained a clean and organized workspace for optimal productivity and safety.
Punctual and reliable, I often volunteered myself for overtime.

Bartender

Sul Lago Restaurant

Manchester, Greater Manchester

01.2023 - 04.2023

Prepared and served drinks in a fast paced restaurant setting to a high standard including cocktails, fine wines, lager and soft drinks.
Handled cash, processed card payments and operated a till.
Served customers with a friendly and positive attitude and received orders from wait staff and delivered beverages to guests.
Responsible for keeping surrounding areas clean and tidy.
Kept mental note of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow at the start of the shift and during if necessary.
Dealt with customer complaints or concerns and catered to their needs.
Washed and rinsed glasses and utensils to maintain hygiene standards and arranged glasses to maintain attractive and organized displays.

Catering Assistant and Bar Staff

F.C United of Manchester

Moston, Greater Manchester

05.2019 - 01.2023

I was a hardworking Catering Assistant with experience in fast paced food service, serving fans and players.
Handled cash, processed card payments and operated a till.
Diligent in ensuring optimum food and safety
hygiene, meeting quality standards and providing a can-do attitude to any task to meet demand.
Dealt with customer complaints in a calm and appropriate manner.
Maximum effort was put in to ensure customer satisfaction.
Towards the end of my years working there I also worked as one of the bar staff helping serve drinks on matchdays and functions such as weddings, birthday parties and christenings.
Experience in helping train new staff.
Worked in a team with my other colleagues depending on what kiosk we were appointed that day.
Was versatile and adapted to whatever was required of me for every unique shift.
Completed online training while at this job. Certificate from Food Standards Agency food.gov.uk - food allergy online training completed on 23/10/2019. Virtual College accredited programme certificate of achievement for Level 2 Food Hygiene and Safety for Retail. completed on 10/12/2019. Completing this ensured I had the knowledge and skills to carry out safe work.

Education

GCSEs - - Various

Co-op Academy Failsworth

2017

Skills

Team player
Customer service
Strict hygiene practices
Well presented
Good communicator
Professionalism
Problem solving
Cash handling
Patience for dealing with customer complaints in a fast paced environment
Reliable
Adaptability
Great with technology
Friendly and understanding, attested by customers

Timeline