Hannah Richards
Truro,Cornwall
Summary
Passionate and dedicated professional with strengths in one to one and small group support, behaviour management and safeguarding. Builds trusting relationships, adapts to varied needs and helps create an inclusive environment where others can grow in confidence and achieve their best.
Overview
2027
2027
years of professional experience
Work History
Teaching assistant
Cornwall Council
Truro, Cornwall
09.2016 - Current
- Provided one-to-one support to pupils requiring additional help, enhancing their learning outcomes.
- Assisted in the creation and maintenance of a safe classroom environment, minimising risks and hazards.
- Offered emotional support and guidance to pupils, fostering resilience and well-being.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Assisted pupils with special educational needs, enabling equal access to learning resources and opportunities.
- Supported diverse learning needs through tailored assistance, enhancing pupil engagement and understanding.
- Developed and implemented behavioural management strategies, creating a positive learning environment.
- Collaberated with class teacher and relevant colleagues to safeguard and meet the needs of pupils.
- Participated in professional development workshops and training, continuously improving skills and knowledge.
- Working in a timely manner to deliver on work load.
Cleaner
Royal Duchy Hospital
Truro, Cornwall
12.2015 - 08.2016
- Followed sanitisation, health and hygiene regulations.
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
- Used a wide variety of cleaning equipment and chemicals, ensuring the correct and safe use of all
- Maintained high levels of cleanliness in patient rooms, wards, and communal areas to uphold hospital hygiene standards.
- Customised cleaning approaches for specialised areas like operating theatres and isolation wards to meet specific hygiene requirements.
- Kept patient/staff waiting and rest areas well stocked.
Customer Advisor
River Island
Truro, Cornwall
04.2010 - 09.2015
- Helped customers feel valued and appreciated by going the extra mile to answer questions.
- Assisted customers with product-related questions, feedback and complaints.
- Maintained working knowledge of available products and services for enhanced customer service.
- Managed cash and till operations such as refunds, purchases and item scanning.
- Merchandised and rotated stock according to company guidelines.
- Delivered on tasks and workload in a strict time frame.
- Showed initiative in completing tasks not scheduled.
- Adapted communication style to suit a diverse range of customers, ensuring clear and effective dialogue.
- Trained new customer advisors, sharing best practices and ensuring high standards of customer service.
Retail Department Manager
Matalan
Truro, Cornwall
07.2006 - 03.2010
- Created positive working environments by offering support and guidance to staff.
- Closely monitored team performance, identifying improvements and managing change.
- Coordinated team meetings daily to delegate tasks, communicate priorities and discuss goals.
- Resolved escalated customer complaints, restoring satisfaction and maintaining brand reputation.
- Merchandised displays to showcase new and popular items.
- Trained staff for optimum performance against sales and marketing objectives.
- Maintained up-to-date knowledge of current best practices, implementing improvements to meet industry standards.
- Enforced team compliance with health and safety requirements to maintain standards.
- Produced weekly project reports to assess progress and identify areas of concern.
Customer Advisor
Quiksilver
Exeter, Devon
06.2005 - 05.2006
- Kept the shop floor well stocked and tidy
- Merchandised shop floor
- Assisted customers in their enquiries and encouraged sales
- Maintained working knowledge of available products and services for enhanced customer service.
- Used outstanding communication and interpersonal skills assist customers in their purchases and encourage sales
- End of day cleaning duties
Waitress
The Black Horse
Education
A-Levels - English Language
Exeter College
Exeter01-2005
A-Levels - English Literature
Exeter College
Exeter01-2005
A-Levels - Media studies
Exeter College
Exeter01-2005
GCSEs - Maths
Exeter College
Exeter01-2005
Skills
- Understanding and embracing growth and change
- Dedication to self improvement and growth
- Celebration of diversity
- Showing empathy and understanding
- Positive attitude and energy
- Hard and efficient worker
- Quick learner
- Showing initiative and problem solving
- Managing and prioritising workload
- Support and encouragement of others
- Team player as well as a motivated individual team member
- Establishing trusting relationships
- Friendly, polite and approachable
- Patient and calm
- Reliable
Timeline
Teaching assistant
Cornwall Council
09.2016 - Current
Cleaner
Royal Duchy Hospital
12.2015 - 08.2016
Customer Advisor
River Island
04.2010 - 09.2015
Retail Department Manager
Matalan
07.2006 - 03.2010
Customer Advisor
Quiksilver
06.2005 - 05.2006
Waitress
The Black Horse
A-Levels - English Language
Exeter College
A-Levels - English Literature
Exeter College
A-Levels - Media studies
Exeter College
GCSEs - Maths
Exeter College