Summary
Overview
Work history
Education
Skills
Timeline
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HANNAH RAEBURN

London

Summary

Currently covering the Release and Transfer Lead role at HMP Pentonville, working with the most vulnerable and complex patients to support their transition from the secure environment back into the community. Excited to gain further leadership experience in a position that offers professional challenges whilst utilizing gained interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excels with minimal supervision and decisively approaches problems logically. Experienced working in team environments although happy to take on independent responsibilities and work 1:1 to maximize outcomes. Reputation for hard work, punctuality and willingness to learn new things. Ready to immerse into challenging tasks through proactive planning, assuring all are completed to a high standard through to the end. A non-judgemental, empathetic and approachable person with a vocation to help and make a difference, especially where vulnerable individuals are involved.

Overview

14
14
years of professional experience
9
9
years of post-secondary education

Work history

Release and Transfer Lead

Practice Plus Group
HMP Pentonville
04.2024 - Current
  • Improved efficiency within the release pathway with streamlined processes that reduced duplication of work between departments by highlighting where departments could work collaboratively and dually assess patients.
  • Improved uptake of complex patients reviewed before release
  • Attending patient safety and quality assurance meetings to discuss complex healthcare needs in patients and best course of action for these individuals. Also attending MAPPA meeting with police, HMPPS staff, Immigration and community services for healthcare input on prisoners with higher risk.
  • Kept points of reference document updated for weekly meetings with drug and alcohol service and in reach, to ensure all tasks have been actioned for patients with upcoming releases.
  • Building good rapport with internal departments and external agencies to develop their understanding of what is offered from the new model of care.
  • Undertook recruitment responsibilities, interviewing, hiring and training new staff members.
  • Maintained up-to-date knowledge of legislation and policy changes, for both Practice Plus Group and HMPPS.
  • Screened referrals and oversaw assessments of accepted patients were efficiently delivered within timeframes, ensuring all needs are addressed prior to release date.
  • Allocation of caseloads to support workers and overseeing and escalating any complex cases, making safeguarding and care act assessment referrals where necessary.
  • Hosting webinars and presentations for community GPs and other agencies to discuss progress of the service.
  • Devising processes to ensure patients who are released from court can still access electronic medical prescriptions.
  • Holding monthly supervision meetings with managed staff and ensuring their wellbeing at work.

Entertainment Artist

Entertainment Host, Strawberry Studio
London
12.2012 - Current
  • Company supplying entertainment to corporate parties and events
  • Performed with energy and enthusiasm to fully engage audiences
  • Proposed tailored themes to clients for varying audiences and locations
  • Handled feedback well, incorporating suggestions to improve performances
  • Collaborated with external event teams to put on unique shows
  • Promoted events through online and offline marketing to generate interest
  • Provided quotes to high-end clients for event costs
  • Designing and making bespoke personalised stencils for party guests
  • Minimized hazards and risks when preparing entertainment areas through risk assessments
  • Ensured correct insurance documents were available and current for differing venues and client type
  • Developed fun, engaging learning experiences for children and adults of varying ages, some with learning difficulties
  • Appropriately handled some highly intoxicated individuals
  • Provided entertainment to events with 2000+ guests

Release and Transfer Transitional Support Worker

Practice Plus Group
HMP Pentonville
11.2023 - 05.2024
  • Work closely with most complex patients 12 weeks prior to their release date up until 3 months in the community.
  • Make referrals for each patients individual needs including housing, community mental health support and GP registrations.
  • Offering through-the-gate support service by meeting patients being released from prison and supporting them to their day of release appointments.
  • Attend appointments with patients, from initial triage assessments within secure estates, to attending external hospital, probation, housing, GP and job centre appointments.
  • Keeping spreadsheets of patients and recording their upcoming release in order to plan and prepare their release pathways.
  • Organizing unplanned releases in extremely short time frames to ensure patients are released from prison with correct support and medication, and with relevant referrals made.
  • Liaising with probation, substance misuse professionals, clinical leads, prison governors, resettlement teams, mental health workers and early days in custody team to ensure holistic approaches are applied for every individual.
  • Prepare handovers for transferring patients to other prisons to ensure all medication and treatments are continued and to declare if someone is unfit for transfer.
  • To liaise with other prisons safer custody departments to inform of any known conflicts that might put patients safety at risk.

Samples Assistant

Colefax and Fowler
London
08.2016 - 08.2020
  • Understood and adhered to company's health and safety policies
  • Responded to telephone and email enquiries from clients, vendors and members of public
  • Demonstrated open communication and collaborated with various teams from warehouse staff to CEO to international export teams
  • Took on additional tasks at manager's request and learned new skills fast
  • Facilitated internal and external correspondence for management through comparative reports on 'samples leading to sales'
  • Adhered to best business practices and etiquette to comply with guidelines and procedures
  • Examined equipment and machinery and coordinated with maintenance for repairs and replacements
  • Tracked in-office supply of physical samples to maintain consistent inventory
  • Aligned master patterns on fabrics to minimize waste when cutting sample patterns
  • Calculated pattern dimensions for range of sizes, accounting for characteristics of different materials
  • Obtained maximum yields from materials by planning and measuring fabrics
  • Produced samples and prototypes to aid pattern development
  • Trimmed excess material and cut threads off finished products to create polished final look
  • Liaised with manufacturers in UK and overseas, as well as customers across Europe, USA and UAE, adhering to different protocols in delivering to these countries, enduring over 600+ samples per day were sent worldwide
  • Minimized product damage, ensuring goods were correctly handled and stored to task specifications.

Receptionist

Colefax and Fowler
London
03.2014 - 08.2016
  • Answering 70+ telephone calls per day via switchboard in manner expected of high-end clients, compiling detailed notes and promptly forwarding as required
  • Organized transportation between company's several locations
  • Provided clerical support to company employees, including copying, faxing, data entry and file management
  • Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance
  • Screened and verified visitor IDs, maintaining security of personnel and office environment
  • Collected and distributed incoming mail and cheques, employing strict confidentiality throughout
  • Operating franking machine and ensuring daily post deadline was met
  • Answered and helped resolve enquiries from clients, vendors and general public
  • Liaised with office cleaners and maintenance service providers for jobs
  • Fire Marshall trained
  • Monitored office supplies inventory, promptly reordering low-stock items to prevent workflow disruptions
  • Kept reception area clean and neat to give visitors positive impression of company
  • Managed company intranet, updating as necessary when staff joined or left
  • Assisted other departments with mail outs when extra help was needed to fulfil targets

Operations Supervisor/Customer Service Advisor

SuperAwesome (Formerly Swapit UK)
London
03.2011 - 11.2013
  • Managed high-volume customer queries simultaneously through effective multitasking from sales clients to children as young as 5, upward of 40+ calls per day
  • Increased daily target of orders processed and sent out from 80% to 90% in 8 months with reduction in team members
  • Offered prompt solutions to maintain customer satisfaction
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
  • Assisted manager in implementing and updating procedures to sustain quality standards
  • Transferred customer calls to respective department or personnel to address specific issues
  • Registered and updated accurate customer information on database
  • Participated in staff meetings to discuss new developments and update on operations progress
  • Liaised with team to develop strategies for improving customer service
  • Tracked orders and processed refunds for new and existing customers
  • Reviewed and assessed operations performance, developing initiatives for continuous process improvement
  • Oversaw daily shipping operations, including loading and unloading of incoming and outgoing stock, inventory management and supervising three-member team
  • Motivated and trained employees to maximise team productivity
  • Reduced costs and improved operations by analyzing processes and customer feedback
  • Prevented product shortages by restocking cases and shelves, ensuring adequate inventory levels
  • Worked with merchandising team to support new product launches and write descriptions for them for website auction pages
  • First Aid trained
  • Recruited and screened potential participants, interviewing and selecting suitable candidates

Education

Bachelor of Science - Psychology and Criminology

University of Roehampton
Roehampton
09.2020 - 06.2023

Media And Film Studies

Holy Cross Sixth Form
Kingston-upon-Thames
09.2008 - 07.2010

High School Diploma - English, Maths, Science, Religious Education A-C's

Holy Cross RC School
London
09.2003 - 07.2008

Skills

  • Microsoft Office
  • Proficient in SPSS, analytical software
  • Administrative writing and reporting
  • Database management
  • Induction and onboarding
  • Written and verbal communication
  • Conflict resolution
  • Critical thinking
  • Time management
  • Decision making
  • Systmone
  • National offender management service

Timeline

Release and Transfer Lead

Practice Plus Group
04.2024 - Current

Release and Transfer Transitional Support Worker

Practice Plus Group
11.2023 - 05.2024

Bachelor of Science - Psychology and Criminology

University of Roehampton
09.2020 - 06.2023

Samples Assistant

Colefax and Fowler
08.2016 - 08.2020

Receptionist

Colefax and Fowler
03.2014 - 08.2016

Entertainment Artist

Entertainment Host, Strawberry Studio
12.2012 - Current

Operations Supervisor/Customer Service Advisor

SuperAwesome (Formerly Swapit UK)
03.2011 - 11.2013

Media And Film Studies

Holy Cross Sixth Form
09.2008 - 07.2010

High School Diploma - English, Maths, Science, Religious Education A-C's

Holy Cross RC School
09.2003 - 07.2008

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HANNAH RAEBURN