Hannah Parkin

Leading a top performing store in Northern Ireland, achieving exceptional results across all KPIs, including sales, customer satisfaction, and operational efficiency.

Built and nurtured a high performing team through continuous coaching, development, and recognition for their contributions, fostering a culture of collaboration and accountability.

Ensuring consistently high shopfloor standards, creating and inviting a customer centric environment that priorities the shopping experience.

Actively engaged with customers, collating feedback to drive service improvements and strengthen brand loyalty.

Developed and implemented strategies that improve store performance, resulting in specific outcomes. e.g. Increased staff engagement, shrink was reduced, sales increased, store standards for shopfloor & warehouse.

Organsised and encouraged team participation in leadership workshops to enhance their understanding of the bigger picture of the business. Empowering team members through targeted coaching and development. This has resulted in E.g. team promotions, stronger team engagement, leadership capabilities improved.

Oversaw 40 stores across North & South Yorkshire and Lincolnshire, driving performance in store standards, customer shopping experience, and team leadership.

Conducted regular store visits to evaluate operational excellence, identify opportunities for improvement, and implement actionable plans to enhance the customer journey and store performance.

Provided tailored coaching and development for Store Managers and their teams, fostering a culture of leadership and continuous improvement.

Collaborated with Store Managers to develop and execute strategies for growth, resulting in specific outcomes e.g. Increased sales, sharper store standards, customer measures are positive & availability measures were where needed to be.

Planned and executed store refits in partnership with refit manager, ensuring seamless operations and timely project delivery with minimal disruption to customers.

Championed initiatives to improve visual merchandising, stock management, and operational efficiency in alignment with corporate objectives.

Planning and organising is key for Area Manager role. With 40 stores reporting to me, communication, prioritisation was key in order to be successful.