Hannah Packham
Manchester,United Kingdom
Summary
Experienced waitress skilled in managing multiple tables, enhancing service speed and customer satisfaction. Proficient in accurate transaction handling and maintaining high cleanliness standards. Strong team collaboration and problem-solving abilities contribute to improved service flow.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Personal assistant
Angie Petrie - Angel Army
East Peckham, Kent
2025.07 - 2025.09
- Streamlined administrative processes to improve efficiency.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Collaborated on website design for improved user interface.
- Oversaw event management to ensure smooth operations.
Barista
Doug's Dog House T/A The Pup Cup Limited
Tonbridge, Kent
2024.10 - 2025.09
- Answered questions about menu item ingredients, cooking methods, and costs to assist with decision making.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Collaborated with team members during busy periods improving workflow efficiency.
- Maintained cleanliness of café area whilst preparing orders.
Waitress
Ella Bella Restaurant
Tonbridge, Kent
2023.12 - 2024.08
- Managed multiple tables efficiently, leading to faster service and higher customer satisfaction.
- Handled cash and card transactions accurately, maintaining financial integrity and reducing errors.
- Meticulously maintained cleanliness standards, ensuring compliance with health regulations. Accurately recorded and communicated dietary restrictions to kitchen staff.
- Fostered teamwork among wait staff, expediting food delivery and improving overall service flow. Coordinated with kitchen to resolve order discrepancies promptly.
Kitchen Assistant / Kitchen Porter
The Bush, Blackbird and Thrush
East Peckham, Kent
2023.07 - 2023.12
- Supported chefs with ingredient preparation, contributing to smooth kitchen operations and timely meal service.
- Maintained and organised kitchen equipment and workspaces, ensuring compliance with health and safety regulations to create a hygienic work environment.
Education
GCSEs - Biology, Chemistry, Drama, English Literature, English Language, French, History, Maths, Music, Physics
Weald of Kent Grammar School
Tonbridge, Kent 2021.09 - 2023.07
A-Levels - English Language, Music, Psychology
Weald of Kent Grammar School
Tonbridge, Kent 2023.09 - 2025.06
Skills
- Communication Skills
- Time Management
- Customer Service
- Team Collaboration
- Customer Engagement
- Problem Solving
- Multitasking
- Hygiene Practices
Timeline
Personal assistant
Angie Petrie - Angel Army
2025.07 - 2025.09
Barista
Doug's Dog House T/A The Pup Cup Limited
2024.10 - 2025.09
Waitress
Ella Bella Restaurant
2023.12 - 2024.08
A-Levels - English Language, Music, Psychology
Weald of Kent Grammar School
2023.09 - 2025.06
Kitchen Assistant / Kitchen Porter
The Bush, Blackbird and Thrush
2023.07 - 2023.12
GCSEs - Biology, Chemistry, Drama, English Literature, English Language, French, History, Maths, Music, Physics
Weald of Kent Grammar School
2021.09 - 2023.07