Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Languages
Timeline
Generic
Hannah Njenga

Hannah Njenga

Corwen ,Denbighshire

Summary

Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Support worker

Mhc
Carrog, corwen , Debinshire
01.2023 - Current
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.

Volunteer support worker

Naivasha general hospital
Naivasha , Nakuru
02.2021 - 10.2022
  • Safeguarded service user confidentiality, respect and privacy related to services and records management.
  • Helped supervise service users during outings and events to support health and safety of clients and staff.
  • Maintained sensitivity, confidentiality and respect towards clients' needs, providing a safe environment for clients to access services.
  • Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
  • Supported clients with rehabilitation and socialisation in community settings.
  • Reported on clients' progress to evaluate service impact.
  • Assisted users with disabilities and special needs to maintain access for all participants.
  • Promoted positivity and modeled strong social and life skills to support service user goals.

Catering staff member

Chester hotels
Nakuru , Nakuru
06.2017 - 01.2022
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
  • Assembled dishes and finalised plating of customer orders.
  • Monitored and recorded fridge and freezer temperatures to safely preserve stock.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.

Hospitality team member

Kunste hotels
Nakuru , Nakuru
02.2011 - 02.2017
  • Created warm, friendly atmosphere through positive guest interactions.
  • Delivered first-class customer service for memorable guest experiences.
  • Served food and beverages, going the extra mile to deliver personalised customer service.
  • Handled complaints and conflict with diplomatic approach.
  • Understood and adhered to food safety and hygiene regulations.
  • Greeted and checked-in guests promptly and professionally.
  • Remained flexible to change shift patterns and cover absences with minimal notice.
  • Brought positive can-do attitude and passion for customer service to solve service issues.
  • Kept reception areas clean and tidy to maintain professional standards.
  • Reacted quickly to changing customer needs and shift priorities.

Education

A-Levels - Hospitality and business management

Rift Valley institute of business studies
Kenya
01.1999 - 04.2015

A-Levels -

Michinda high
Kenya
01.1995 - 11.1998

Certificate of Higher Education - Mental health issues

St David's independent hospital
Carrog
01.2023 -

Skills

  • Meal preparation
  • Community engagement
  • Social care
  • Development support
  • Safeguarding policies
  • Clean driving record
  • Care plan development
  • Quality improvement techniques
  • Support group management

Affiliations

  • Swimming ,travelling watching movies

Certification

Autism ,safe guardian, cosh,health safety, fire awareness, infection control, food safety,

Learning disability,Dysphagia and Manual handling.

References

References available upon request.

Languages

English
Upper intermediate

Timeline

Support worker

Mhc
01.2023 - Current

Certificate of Higher Education - Mental health issues

St David's independent hospital
01.2023 -

Volunteer support worker

Naivasha general hospital
02.2021 - 10.2022

Catering staff member

Chester hotels
06.2017 - 01.2022

Hospitality team member

Kunste hotels
02.2011 - 02.2017

A-Levels - Hospitality and business management

Rift Valley institute of business studies
01.1999 - 04.2015

A-Levels -

Michinda high
01.1995 - 11.1998

Autism ,safe guardian, cosh,health safety, fire awareness, infection control, food safety,

Learning disability,Dysphagia and Manual handling.

Similar Profiles

CREATE PROFILE
Hannah Njenga