Hannah Nicholas
Somerton,Somerset
Summary
A detail-orientated Customer Relationship Management (CRM) Marketing Executive, adept at making critical decisions, managing deadlines and conducting team reviews of progress. Talented in addressing different service and product requirements with a thorough, diligent and positive style. Looking for an exciting opportunity whereby Ican cultivate my existing skills and develop my career further.
Overview
10
10
years of professional experience
Work history
Availability Controller - NAWSARH
Leonardo Helicopters
08.2025 - Current
- Attending the daily JAAMO meeting and being called upon if there's AOG material requirements.
- Project managing the material required for base maintenance and 600hr maintenance. Tracking progress and weekly meetings with the in country maintenance teams.
- Reviewing monthly material demands, identifying spikes in consumption and highlighting potential material risk that could impact A/C availability and KPI penalties.
Customer Availability Officer - NAWSARH
Leonardo Helicopters
07.2024 - Current
- Attending the daily fleet meeting (JAAMO) with the IPT representatives, I am called upon to provide credible information and guidance which is used to determine return to service dates on an Aircraft that is grounded or in maintenance.
- Supporting in maintaining 99% aircraft availability across all SAR bases for the duty helicopter
- Monitoring wingman trends and highlighting potential material risks to the wider IPT.
Customer Availability Officer
Leonardo Helicopters
Yeovil
10.2023 - 07.2024
- Delivering and managing the orderbook for the Italian customer.
- Pushing all areas of the business when faced with material supply issues
- Supporting the delivery of the contract, building strong relationships with points of contact to deliver material.
- Weekly customer meetings to deliver and manage critical parts.
CRM Marketing Executive
Screwfix
Yeovil, Somerset
02.2023 - 09.2023
- Bringing together and implementing customer segment marketing activity to make sure it's aligned with the agreed marketing plan.
- Creating informative presentations that can be effectively communicated with relevant stakeholders.
- Weekly email reporting, measuring performance of campaigns to present to stakeholders.
- Using data to make informed decisions for future campaigns.
- Maintaining and monitoring the direct mail and email trackers, to ensure all activity is on track to hit deadlines.
- Managing the department invoices and purchase orders.
CRM Marketing Assistant
Screwfix
Yeovil, Somerset
01.2018 - 02.2023
- Working closely with the CRM managers to develop, execute and report on multi-channel campaigns.
- Managing relationships with third party suppliers.
- Involvement in the testing stages of new applications to ensure business requirements are met.
Account Support Representative
Screwfix
Yeovil, Somerset
12.2015 - 01.2018
- Supporting the management of the hotel and leisure accounts across the UK.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Providing sales reports using Excel software and the internal CRM reporting system.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Education
Business Diploma Level 3 -
Yeovil College
Yeovil, SOMBusiness Diploma Level 2 -
Yeovil College
Yeovil, SOMEight GCSEs at A-C level including Maths, English and Science
Westfield Academy
Yeovil, SOMSkills
- Analytical
- Project/Activity coordination
- Strong Communicator
- Attention to Detail
- Problem-Solving
- Multi-Tasking
- Ability to Prioritise
- Time Management
Timeline
Availability Controller - NAWSARH
Leonardo Helicopters
08.2025 - Current
Customer Availability Officer - NAWSARH
Leonardo Helicopters
07.2024 - Current
Customer Availability Officer
Leonardo Helicopters
10.2023 - 07.2024
CRM Marketing Executive
Screwfix
02.2023 - 09.2023
CRM Marketing Assistant
Screwfix
01.2018 - 02.2023
Account Support Representative
Screwfix
12.2015 - 01.2018
Business Diploma Level 3 -
Yeovil College
Business Diploma Level 2 -
Yeovil College
Eight GCSEs at A-C level including Maths, English and Science
Westfield Academy