Hannah Mollekin

Strategic Human Resources Leadership:

• Develop and execute comprehensive people strategies that directly support and enable the achievement of overarching business goals
• Act as a key advisor to senior leadership on all human matters, providing insights and recommendations to optimise organisational effectiveness.

Strategic Business Partnering & Stakeholder Engagement:

• Cultivate and maintain strong, collaborative relationships with business leaders, department heads, and employees to understand their needs and challenges.
• Proactively identify opportunities to enhance the employee experience, fostering a positive and productive work environment that contributes to high co-worker engagement and superior customer satisfaction.
• Serve as a trusted advisor, providing expert guidance on HR best practices, conflict resolution, and organisational development.

End-to-End Talent Acquisition & Onboarding Management:

• Lead the development and implementation of recruitment strategies.
• Oversee the entire candidate lifecycle, from initial sourcing and screening through to offer management and negotiation.

Championing Health, Well-being, and Equality, Diversity & Inclusion (ED&I):

• Lead the strategic development and execution of the Equality, Diversity & Inclusion agenda, fostering an inclusive culture where all employees feel valued, respected, and have equal opportunities to thrive.

Policy Adherence, Compliance & Risk Management:

• Ensure rigorous adherence to all internal HR policies, procedures, and relevant employment laws and regulations.
• Mitigate HR-related risks by proactively identifying potential compliance issues and implementing corrective actions.

• Customer Experience Leadership: Led the customer experience agenda across the store, ensuring a seamless shopping journey.
• Issue Resolution & Service Excellence: Managed customer inquiries, effectively resolved complaints, and provided detailed information on products, services, and policies.
• Performance & Analytics: Recognised for consistently exceeding customer service satisfaction targets through diligent tracking and analysis of customer interactions.
• Conflict Resolution: Applied strong conflict resolution skills to de-escalate situations and achieve positive outcomes.

• Managed queues effectively to keep things moving smoothly and reduce customer waiting times.
• Handled cash transactions accurately, ensuring the till balanced perfectly every time.
• Resolved customer queries and complaints efficiently, making sure everyone left satisfied.
• Ensured a hassle-free and positive shopping experience for all customers.
• Helped develop the team's skills, contributing to overall performance and a good working atmosphere.