Hannah Mitchell
Biggleswade,Bedfordshire
Summary
Highly organised and efficient individual with exceptional customer service skills and a confident telephone manner. Proficient in Microsoft Office and recognised for strong and clear communication abilities. Adept at delivering outstanding results through meticulous attention to detail and a commitment to excellence.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Senior Operations Manager
The Venue Group
Buntingford, Hertfordshire
2024.02 - Current
- Delivery and management of weddings & events with exceptional customer service.
- Manage a team of staff on a wedding or event day.
- Assisted in office administration tasks for streamlined operations.
- Conferred with other managers to coordinate the smooth running of day-to-day operations.
- Handled stock control with outside vendors.
- Successfully delivered on tasks within tight deadlines.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Answered telephone and e-mail enquiries professionally and courteously.
Manager
The Loft
Shefford, Bedfordshire
2016.04 - 2024.02
- Managed daily operations for smooth restaurant functioning.
- Coordinated events and parties to increase restaurant revenue.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Provided exceptional customer service, resulting in repeat business.
- Provided administrative assistance with rotas, payroll, table bookings and recruitment, to name a few.
- Created appealing and engaging content on social media platforms.
- Updated website content regularly, keeping it fresh and relevant.
Front of house assistant
Langford Coffee Shop
Langford, Bedfordshire
2012.06 - 2016.04
- Facilitated payment transactions swiftly and accurately.
- Communicated effectively with customers addressing their needs promptly.
- Took customer orders and communicated dietary preferences and allergies to the kitchen.
- Prepared premises and supplies for arriving guests.
- Performed general cleaning duties regularly, to maintain appealing shop appearance.
Education
Diploma of Higher Education - Animal Management
Shuttleworth College
Bedfordshire 2014.09 - 2016.05
A-Levels -
Samuel Whitbread Community College
Bedfordshire 2012.09 - 2014.06
GCSEs -
Samuel Whitbread Community College
Bedfordshire 2009.09 - 2012.06
Skills
- Strong and clear communication
- Proficient in Microsoft Office
- Exceptional customer service skills
- Confident telephone manner
- Organised and efficient
Affiliations
- Countryside walks with my dog
- Travel with my partner
- Equestrian
Timeline
Senior Operations Manager
The Venue Group
2024.02 - Current
Manager
The Loft
2016.04 - 2024.02
Diploma of Higher Education - Animal Management
Shuttleworth College
2014.09 - 2016.05
A-Levels -
Samuel Whitbread Community College
2012.09 - 2014.06
Front of house assistant
Langford Coffee Shop
2012.06 - 2016.04
GCSEs -
Samuel Whitbread Community College
2009.09 - 2012.06