Hannah Mitchell
Biggleswade,Bedfordshire
Summary
Highly organised and efficient individual with exceptional customer service skills and a confident telephone manner. Proficient in Microsoft Office and recognised for strong and clear communication abilities. Adept at delivering outstanding results through meticulous attention to detail and a commitment to excellence.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Senior Operations Manager
The Venue Group
Buntingford, Hertfordshire
02.2024 - Current
- Delivery and management of weddings & events with exceptional customer service.
- Manage a team of staff on a wedding or event day.
- Assisted in office administration tasks for streamlined operations.
- Conferred with other managers to coordinate the smooth running of day-to-day operations.
- Handled stock control with outside vendors.
- Successfully delivered on tasks within tight deadlines.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Answered telephone and e-mail enquiries professionally and courteously.
Manager
The Loft
Shefford, Bedfordshire
04.2016 - 02.2024
- Managed daily operations for smooth restaurant functioning.
- Coordinated events and parties to increase restaurant revenue.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Provided exceptional customer service, resulting in repeat business.
- Provided administrative assistance with rotas, payroll, table bookings and recruitment, to name a few.
- Created appealing and engaging content on social media platforms.
- Updated website content regularly, keeping it fresh and relevant.
Front of house assistant
Langford Coffee Shop
Langford, Bedfordshire
06.2012 - 04.2016
- Facilitated payment transactions swiftly and accurately.
- Communicated effectively with customers addressing their needs promptly.
- Took customer orders and communicated dietary preferences and allergies to the kitchen.
- Prepared premises and supplies for arriving guests.
- Performed general cleaning duties regularly, to maintain appealing shop appearance.
Education
Diploma of Higher Education - Animal Management
Shuttleworth College
Bedfordshire 09.2014 - 05.2016
A-Levels -
Samuel Whitbread Community College
Bedfordshire 09.2012 - 06.2014
GCSEs -
Samuel Whitbread Community College
Bedfordshire 09.2009 - 06.2012
Skills
- Strong and clear communication
- Proficient in Microsoft Office
- Exceptional customer service skills
- Confident telephone manner
- Organised and efficient
Affiliations
- Countryside walks with my dog
- Travel with my partner
- Equestrian
Timeline
Senior Operations Manager
The Venue Group
02.2024 - Current
Manager
The Loft
04.2016 - 02.2024
Diploma of Higher Education - Animal Management
Shuttleworth College
09.2014 - 05.2016
A-Levels -
Samuel Whitbread Community College
09.2012 - 06.2014
Front of house assistant
Langford Coffee Shop
06.2012 - 04.2016
GCSEs -
Samuel Whitbread Community College
09.2009 - 06.2012
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