Hannah Mccormick
Andover,Hampshire
Summary
Skilled professional specializing in time management and client relations, recognized for reliability and exceptional customer service. Proficient in IT, consistently achieving outstanding results across various tasks. Experienced in fast-paced environments, demonstrating a strong ability to adapt and learn new skills efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Fraud analyst
NatWest Group
Edinburgh
2022.01 - 2026.01
- Handled numerous complex cases of suspected online banking fraud successfully leading to their resolution.
- Utilised advanced software programmes, improving efficiency in detecting fraud.
- Analysed patterns in account activity and identified irregular transaction patterns that led to early detection and prevention of identity theft attempts.
- Provided training on fraud prevention techniques to newly joined employees.
Assistant food and beverage manager
Mercure Hotel
Livingston, West Lothian
2018.11 - 2022.01
- Managed food and beverage operations for smooth restaurant services.
- Collaborated with management to organise special events, creating memorable experiences for guests.
- Planned staffing levels based on evolving service demands.
- Carried out audits of stock for accurate record keeping.
- Undertook end-of-day cashing up duties, ensured accurate financial records.
Warehouse worker
Amazon
Bathgate, West Lothian
2020.04 - 2021.01
- Performed manual lifting tasks responsibly, minimising risk of injury on the job site.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Special needs after school club worker
Yellow teapot Club
Livingston, West Lothian
2018.06 - 2020.03
- Organised fun-filled educational events integrating all children regardless of their abilities, encouraging inclusivity within the community.
- Encouraged community engagement with scheduled activities and access to recreational resources.
- Implemented health and safety regulations whilst facilitating events.
Education
Scottish Qualifications Certificate -
St Kentigerns Academy
Blackburn, West Lothian 08/2013 - 05/2017
Skills
- Time management skills
- Client empathy
- Reliable and trustworthy
- Excellent customer service attitude
- Highly IT literate
Certification
First Aid
Health and safety level 3
Food Safety level 3
Fire Safety
Affiliations
- Walking
- Music
- Family time
References
References available upon request.
Timeline
Fraud analyst
NatWest Group
2022.01 - 2026.01
Warehouse worker
Amazon
2020.04 - 2021.01
Assistant food and beverage manager
Mercure Hotel
2018.11 - 2022.01
Special needs after school club worker
Yellow teapot Club
2018.06 - 2020.03
Scottish Qualifications Certificate -
St Kentigerns Academy
08/2013 - 05/2017