Hannah McCombie
Wokingham ,Berkshire
Summary
As an Operational Manager in Facilities Management, I excel in orchestrating seamless and efficient operations. With a proven track record, I leverage my strategic mindset to optimise facility performance, manage resources effectively, and ensure a superior level of service delivery. My commitment to operational excellence and keen eye for detail make me an invaluable asset in maintaining and enhancing facility functionality. My proactive approach, coupled with a results-oriented mindset, positions me as a reliable and valuable asset in achieving operational excellence across diverse professional landscapes
Overview
1
1
Certification
8
8
years of professional experience
Work history
Operational Delivery / Mobilisation & Transition Manager
OCS Group UK
2023.01 - Current
- The Operational Delivery, Mobilisation, and Transition Manager role is a multifaceted position that involves overseeing the seamless implementation of operational strategies, mobilising new projects, and managing transitions within a dynamic environment across multiple FM contracts and clients.
- Accomplishments: Conduct regular business reviews with clients and internal directors, identifying opportunity areas and implementing action plans for continuous improvement and best practice.
- Utilise PowerBi to enhance transparency for all stakeholders through autonomous synchronous monthly reports, reducing reliance on manual processes
- Analyse and comprehend daily, weekly, and monthly operational reports, identifying root causes' impact on performance metrics, and actively drive continuous improvement
- Demonstrate natural leadership qualities with a focus on problem-solving and achieving tangible results
- Successfully leading the complete mobilisation and transition of contracts valued up to £10M
- Efficiently manage multiple projects, prioritise tasks, and meet business-critical deadlines.
- Provide valuable support to C-suite executives in new business tenders and craft post-bid clarification submissions
- Actively reviewing processes to maintain a high standard of operational excellence consistently.
- Proactively monitoring KPIs and SLA performance, swiftly resolving issues to prevent failures and mitigate financial penalties, driving performance and continuous improvement.
- Reporting contract performance to the client promptly and addressing any account-related issues.
- Implementing an effective communication plan and proactively managing stakeholder engagement.
Performance Manager
EMCORUK
Abingdon, Berkshire
2021.03 - 2022.12
- Actively reviewing processes to maintain a high standard of operational excellence consistently.
- Proactively monitoring KPIs and SLA performance, swiftly resolving issues to prevent failures and mitigate financial penalties.
- Reporting contract performance to the account manager promptly and addressing any account-related issues.
- Implementing an effective communication plan and proactively managing stakeholder engagement.
- Creating and submitting the monthly client report and various monthly reports across different business areas.
- Effectively managing additional works across site locations.
- Ensuring consistent and satisfactory team performance through active management.
- Managing the training matrix, guaranteeing all team members possess the necessary skills and competencies for effective job completion.
- Conducting Personal Performance Plans with all directly managed staff members.
- Managed operations continuity, including reporting standardisations and benchmarking during new assets integrations.
- Implemented process changes to increase timely and accurate delivery of business data.
- Undertook client business analysis to deliver insights into opportunities for operational improvement at departmental and organisational levels.
Operational Support Manager
EMCORUK
2018.05 - 2021.02
- The Operational Support role is crucial to the smooth functioning of an organisation, providing essential assistance to operational processes.
- This position involves offering administrative, logistical, and procedural support to ensure efficient day-to-day operations.
- Creating and submitting the monthly client report and various monthly reports across different business areas
- Effectively managing additional works across site locations
- Ensuring consistent and satisfactory team performance through active management
- Managing the training matrix, guaranteeing all team members possess the necessary skills and competencies for effective job completion.
- Conducting Personal Performance Plans with all directly managed staff members.
- Directly manage a team of 4 schedulers and 4 helpdesk members, ensuring effective leadership and collaboration
- Facilitate training sessions for new team members, ensuring a smooth onboarding process.
- Run, validate, and present monthly Continuous Improvement (CI) reports, demonstrating a commitment to enhancing processes.
- Analyse monthly statistics, presenting process improvements to the senior management team.
- Actively participate in client meetings, delivering data and information directly to clients for transparent communication
- Collaborate with EMCOR's support services, ensuring full engagement and support for the contract.
- Work closely with area service managers on both hard and soft services, focusing on optimising engineer performance.
- Contribute as a key member of the mobilisation team for the Thames Water London Drinking Fountains project, ensuring a successful service launch.
Skills
- Logistical planning
- Client account management
- Contract management
- Operational support
- Financial risk analysis
- Project Management
- Data Analytics
- Stakeholder Engagement
- Efficient networking
- Platform migration experience
Certification
Dove Nest - ILM Level 3 Qualification
IOSH Managing Safely
Timeline
Operational Delivery / Mobilisation & Transition Manager
OCS Group UK
2023.01 - Current
Performance Manager
EMCORUK
2021.03 - 2022.12
Operational Support Manager
EMCORUK
2018.05 - 2021.02