Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Hannah McAllister

Hannah McAllister

Cushendall,Antrim

Summary

I am a second-year Accountancy Student at Ulster University with a keen interest in Accounting Practices and a strong foundation in financial management. As a detail-oriented professional, I possess exceptional verbal communication skills, allowing me to effectively engage with clients and address their needs with efficiency and precision. I have developed a solid understanding of reconciliations through my coursework, particularly from the Accounting Sage Course, and I am confident in applying this knowledge to real-world financial scenarios. My ability to manage time effectively and prioritize tasks ensures that I meet deadlines while maintaining high-quality work. I am eager to contribute my skills and gain hands-on experience through an accounting placement at The Accounts Centre.

Overview

4
4
years of professional experience

Work history

Customer assistant

Marks & Spencer
Ballymena, Mid and East Antrim
09.2024 - 01.2025
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Participated actively in staff meetings contributing valuable insights towards improving store performance.
  • Improved customer relations by promptly addressing queries and concerns.
  • Maintained an clean, organised workspace for efficient operation of checkout area.
  • Assisted customers with product selection to ensure satisfaction.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Provided excellent customer service to ensure repeat business.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Stocked shelves regularly for easy access to products by customers.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Operated till systems smoothly, streamlining check-out process for customers.

Office Assistant

Glens of Antrim Information Office
Cushendall, Causeway Coast and Glens
06.2024 - 09.2024
  • Scheduled appointments both in person and over the phone, maintaining calendars for personnel.
  • Coordinated office operations and procedures to facilitate workflow and efficiency.
  • Participated in team meetings, providing input and suggestions on organizational practices.
  • Assisted with the preparation of presentations.
  • Sorted through incoming mail and packages to distribute to correct personnel.
  • Facilitated smoother meetings by preparing meeting rooms and materials in advance.
  • Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
  • Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.

Information Officer

The Glens of Antrim Tourist Office
Cushendall
06.2021 - 12.2023
  • Greeted visitors and tourists with a friendly and professional approach, making them feel welcome and ensuring they received information they needed for an pleasant experience.
  • Managed a variety of inquiries in person, over the phone, and via email, ensuring efficient and prompt responses.
  • Utilized in-depth knowledge of the local area, including events, landmarks, accommodations, and transportation, to provide accurate guidance.
  • Assisted with booking tours, providing maps, and offering suggestions for local dining and entertainment options.
  • Handled general office duties including filing, organizing brochures, maintaining records, and updating information on local services.
  • Addressed any concerns or issues visitors had, offering practical solutions and ensuring a positive experience.
  • Provided support for local events, including promoting activities, distributing event materials

Education

GCSEs -

St Killian's College
Ballymena
09/2018 - 05/2021

A-Levels -

St Killian's College
Ballymena
09/2020 - 05/2023

Bachelor of Science - Accountancy Pathways

Ulster University
Belfast
09/2023 -

Skills

  • Stong Verbal Communication
  • Great attention to detail
  • Able to use my own initiative
  • Completed Modules in both Financial and Management Accounting so I have knowledge on reconciliations, financial analysis, budgeting, and reporting, with a focus on financial statements and decision-making processesDeveloped skills in cost analysis, performance management, and budgeting, equipping me with the tools to assist in internal financial planning and control
  • I know how to speak to customers and understand their needs must come first
  • I know how to manage my time efficiently
  • I am confident in talking to people and understanding what they need from me
  • I know how to contribute in a team and see different situations from other peoples perspective




Affiliations

  • I have gained leadership skills, as I have captained my comagie team on many different occasions. So I was responsible for making sure everyone felt they were being included in the team and encouraged the ry their best.

Accomplishments

  • Gained an Accounting Sage Certificate.
  • Gained an Award for most improved player of the year from my comagie team.

References

Upon Request

Timeline

Customer assistant

Marks & Spencer
09.2024 - 01.2025

Office Assistant

Glens of Antrim Information Office
06.2024 - 09.2024

Information Officer

The Glens of Antrim Tourist Office
06.2021 - 12.2023

GCSEs -

St Killian's College
09/2018 - 05/2021

A-Levels -

St Killian's College
09/2020 - 05/2023

Bachelor of Science - Accountancy Pathways

Ulster University
09/2023 -

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