Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Hannah-may Clark-Phillips

Armadale

Summary

Enthusiastic, dedicated & hard working individual, who continually exceeds expectations in all areas of performance. I have a positive impact on all of those around me, as I approach role and task with dedication and enthusiasm. I am highly motivated and driven towards meeting and exceeding targets and delivered outstanding customer service. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

8
8
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Receptionist

State Street Bank
Edinburgh, EDH
04.2022 - Current
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Arranged domestic and international travel plans and itineraries.
  • Organized and attended meetings and compiled related documents and reports.
  • Used discretion when handling confidential information.
  • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Screened visitors and issued badges to maintain safety and security.
  • Provided Personal assistant duties to several different companies in one building, ensuring rules and protocols were followed correctly for each.

Keyholder

Indigo sun
Livingston , West lothian
09.2021 - Current
  • Warmly greeted and welcomed clients as soon as they walked through the salon a trance for a well remembered experience.
  • Maintained outstanding customer satisfaction detailed aftercare recommendations, prioritising health and wellbeing.
  • Performed in-depth tanning consultations, utilising technical knowledge and clear communication skills to ensure clients' understanding of potential treatment outcomes and risks.
  • Proactively upsold additional services to clients with each consultation, exceeding sales targets.
  • Maintained accurate client records, detailing treatments administered, preferences and products used for future reference.
  • Promptly handled payments within a certain timeframe to minimise customer wait times.
  • Consistently upheld strict cleanliness standards within treatment rooms, safeguarding clients and staff against health risks by completing disinfecting procedures between each session.
  • Answered company's phone, taking appointments, providing beauty knowledge and handling complaints.
  • Directed daily operations at facility caring for more than 4 individuals.
  • Improved client consultations and determined needs through team management.
  • Employed excellent time-management skills to maximise task completion and reduce errors.
  • Supported employee payroll processes by tracking attendance logs and expense monitoring.
  • Delivered daily staff briefings on productivity and sales targets, coaching staff to deliver KPIs.
  • Provided one-to-one staff coaching and mentoring, nurturing confidence and ability to achieve brand goals.
  • Monitored sales teams productivity and morale, inspiring and motivating to maintain first-class store service.
  • Processed high-volume store deliveries, ensuring receipt and safe storage of required items.
  • Promoted and demonstrated new products, engaging and enthusing customers by showcasing benefits.
  • Resolved complex customer enquiries, disputes, and complaints.
  • Prepared rotas and administered payroll for large store
  • Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Coached and mentored store team members to achieve multiple promotions.
  • Managed cash and reconciled tills with rigorous security measures.
  • Completed audits and risk assessments to achieve regulatory compliance.

Customer Service Executive

Computacenter
Edinburgh
04.2018 - 05.2021
  • Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
  • Closely monitored and oversaw customer service processes, detecting improvements required to enhance customer satisfaction.
  • Followed company regulations, policies, and processes.
  • Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
  • Anticipated low inventory levels and proactively ordered stock in advance to ensure item accessibility.
  • Coordinated meetings, appointments and seasonal office parties for people.
  • Managed office correspondence efficiently and timely, including emails, phone calls and mail.
  • Prepared contract drafts, purchase orders, and business correspondence for team.
  • Used technical and detailed information to prepare comprehensive reports.
  • Organised office documentation for maximum efficiency and team productivity.
  • Arranged supplies and spaces for staff meetings and trips.

Sales assistant

Ted Baker
Livingston, West Lothian
11.2017 - 04.2018
  • Provided helpful, attentive sales support and service to generate positive customer feedback.
  • Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
  • Communicated effectively with customers, determining needs, and providing recommendations.
  • Showcased product features and benefits to drive sales.
  • Skilfully cultivated excellent customer relationships by providing helpful, friendly and attentive service.
  • Went the extra mile to locate stock for customers by researching supplier information, calling associated retail branches and generating bespoke orders when possible.
  • Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.

lifeguard, soccer coach, nanny

Talcott
New York
06.2017 - 10.2017
  • Thoroughly observed patron behaviour, mitigating potential water safety risks.
  • Led swimmer instructional lessons with participants of varying ages to share optimal swimming techniques and build strength.
  • Used attentive listening skills to establish, interpret and support students through various issues.
  • Used exceptional interpersonal and relationship-building abilities to develop and nurture positive, trusting student relationships.
  • Guided children's social development through balanced approach involving learning and free play
  • Performed rescue and first-aid operations as required, administering medical assistance to minimise injury.
  • Prepared fun, engaging educational activities targeted to specific ages, aiding academic development.
  • Dressed children appropriately for various weather conditions, ensuring comfort and wellbeing.
  • Administered medication and minor first aid to sick and injured children.
  • Maintained accurate daily records of children's individual activities, behaviours, meals, and naps.
  • Scheduled doctor, dentist, and haircut appointments.
  • Cleaned house, including laundry, sweeping and mopping.
  • Promoted good behaviours using positive reinforcement.
  • Maintained clean, tidy living areas, minimising accident risks and maximising family comfort.
  • Cooked and served healthy meals for children and families, paying close attention to dietary requirements.
  • Performed bedtime routines to exact child needs, maintaining calm, peaceful environments to aid positive sleep habits.
  • Ensured safety and security of children at all times, within and outside of home environments.

Hairdressing Apprentice

Katrinas Lounge Hair and Beauty
Armadale, West lothian
01.2015 - 05.2017
  • Greeted customers politely when entering the salon, offering beverages, snacks and magazines while waiting for appointments.
  • Maintained excellent client satisfaction by engaging in friendly and polite conversation during treatments.
  • Built and maintained strong client relationships, increasing clients base.
  • Checked stockrooms,
  • ensuring hair care products stayed adequately stocked, promptly ordering low stocked items.
  • Applied colouring to hair using brushes and paste, checking dye, toensure colour stayed within expectations.
  • Recommended appropriate styles, treatments, hair colour according to client needs.
  • Cleaned and brushed salons after clients, keeping salons looking presentable and in line with regulations.
  • Answered phone calls and emails at receptions, accurately taking messages and bookings for hair appointments.
  • Assisted head stylists with tasks when required, such as preparing clients for treatments, making drinks and locating hair styling tools.
  • Disinfected and readied equipment for salon staff use.
  • Maintained spotless studio in compliance with hygiene regulations.

Salon Junior

Elite Hair Salon
Armadale, West Lothian
09.2014 - 12.2014
  • Washed and conditioned clients' hair, giving scalp massages upon request.
  • Maintained spotless studio in compliance with hygiene regulations.
  • Disinfected and readied equipment for salon staff use.
  • Answered phone calls and scheduled appointments in salon calendar.
  • Built and maintained strong client relationships, increasing clients base.
  • Recommended products to customers to meet current needs or resolve specific concerns.

Education

Armadale Academy

Skills

MS Office proficientundefined

Additional Information

I am looking for up to 40 hours a week - and my availability is immediate.

Certification

CPR & first aid certified

Timeline

Receptionist

State Street Bank
04.2022 - Current

Keyholder

Indigo sun
09.2021 - Current

Customer Service Executive

Computacenter
04.2018 - 05.2021

Sales assistant

Ted Baker
11.2017 - 04.2018

lifeguard, soccer coach, nanny

Talcott
06.2017 - 10.2017

Hairdressing Apprentice

Katrinas Lounge Hair and Beauty
01.2015 - 05.2017

Salon Junior

Elite Hair Salon
09.2014 - 12.2014

Armadale Academy

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Hannah-may Clark-Phillips