Hannah-Marie Ions
Rothesay,Argyll &
Summary
Dedicated healthcare professional with extensive expertise in dementia care, end-of-life care principles, and palliative care. Proficient in healthcare software, infection control practices, and medication administration, with a strong focus on patient advocacy and confidentiality maintenance. Skilled in mobility assistance, personal hygiene support, and nutritional planning to ensure comprehensive patient well-being. Adept at employing effective time management, organisational capabilities, and problem escalation techniques to deliver compassionate and dignified care. Committed to upholding public health policies while fostering meaningful patient relationships and providing emotional support.
Overview
7
7
years of professional experience
Work History
Community home care worker
Careplus
Rothesay, Argyll and Bute
06.2023 - Current
- Offered companionship to clients, reducing feelings of loneliness and isolation.
- Prepared healthy meals considering dietary requirements, improving client nutrition.
- Carried out household chores for a clean and safe living environment.
- Ensured safety by monitoring home conditions regularly, preventing accidents and injuries.
- Participated actively in team meetings about patient care planning.
- Communicated effectively with other healthcare professionals for comprehensive client care coordination.
- Provided emotional support to clients, enhancing their mental wellbeing.
- Promoted a positive attitude towards ageing among senior citizens through compassionate interaction.
- Assisted with personal hygiene tasks, promoting dignity and respect for service users.
- Respected cultural sensitivities whilst providing care services, promoting diversity awareness and inclusion.
- Responded swiftly in emergency situations, ensuring immediate action was taken for client safety.
- Managed medication schedules for accurate and timely administration.
- Maintained wheelchairs, walking frames, and hearing aids.
- Assisted in daily personal care routines for improved patient wellbeing.
- Administered medication and kept comprehensive records.
- Cooked meals to meet diverse dietary requirements.
- Upheld safety and hygiene standards to reduce incidents and accidents.
- Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
- Hoovered and tidied rooms with keen eye for detail.
- Evaluated client health conditions and reported concerns to manager.
- Completed laundry, ironing and dry cleaning.
- Nurtured service users' confidence and independence, improving social rehabilitation for patients.
- Promoted healthier living choices to improve wellbeing of clinically obese patients.
- Listened to clients' current struggles to signpost relevant support.
- Collaborated with external support providers to maintain good care continuity.
- Highlighted additional support provisions to maximise clients' growth opportunities.
- Maintained detailed records of care plans to ensure continuity of care.
Karaoke host
The Palace Bar
Rothesay, Argyll and Bute
05.2022 - 01.2024
- Monitored noise levels throughout the night, adhering to local council regulations on noise control.
- Ensured guest satisfaction by addressing any concerns or complaints promptly and professionally.
- Engaged with customers during intermissions, building rapport and encouraging repeat visits.
- Encouraged crowd interaction between songs, enhancing overall entertainment value.
- Demonstrated versatility by stepping in as singer when necessary.
- Managed rotation of singers in a fair and timely manner, ensuring everyone had an opportunity to participate.
- Coordinated with other staff members effectively for smooth operation of each event.
- Maintained high energy atmosphere with lively song introductions and banter.
- Utilised professional sound equipment to provide optimal audio experience for singers and audience alike.
- Organised weekly themed karaoke events, increasing audience participation.
- Handled technical issues quickly to avoid disruption during live performances.
- Promoted bar specials whilst hosting the event, supporting venue's sales goals.
- Coordinated with management for promotional events, aligning with overall business strategy.
- Provided warm welcome to all guests upon arrival at the venue.
- Ensured smooth transitions between acts by promptly setting up microphones and music tracks.
- Kept track of song requests using digital system to manage queue efficiently.
- Enhanced customer engagement by introducing a diverse range of karaoke tracks.
- Fostered inclusive environment by encouraging all participants, regardless of skill level.
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Reported customer feedback to management to improve food and service.
- Resolved customer issues calmly and professionally to maintain satisfaction.
- Maintained clean and orderly reception area to uphold brand standards.
- Created memorable customer experiences through attentive, responsive service.
Manager
Hannah-Marie Ions
Rothesay, Argyll and Bute
01.2021 - 04.2023
- Developed accurate sales forecasts for improved strategic planning.
- Boosted department efficiency by streamlining operational processes.
- Led performance reviews, identified areas for improvement.
- Secured new business opportunities with successful networking events.h
- Maintained inventory, ensuring sufficient supplies at all times.
- Ensured cleanliness of premises for a welcoming environment.
- Updated menu items to reflect seasonal ingredients.
- Handled guest complaints, resulting in satisfactory resolution.
- Managed reservations, ensuring accurate booking details.
- Enhanced customer satisfaction by providing exceptional service.
- Trained new staff members for seamless integration into the team.
- Monitored dining area, keeping it neat and organised.
- Upheld health and safety regulations throughout the premises.
- Improved team efficiency with effective delegation of tasks.
- Provided customer service with a friendly attitude.
- Processed payments accurately, avoiding discrepancies.
- Liaised with suppliers, securing best prices for stock items.
- Communicated effectively with kitchen staff, ensuring timely delivery of orders.
- Created warm, friendly atmosphere through positive guest interactions.
- Informed kitchen staff of any individual food requirements including allergies and dietary requirements.
- Brought positive can-do attitude and passion for customer service to solve service issues.
- Accurately took and processed high quantity of orders at peak times.
- Worked in catering team of 7 to facilitate smooth and exemplary service.
- Cultivated welcoming Front of House (FoH) environment, demonstrating enthusiasm to build positive rapport with guests and colleagues.
Waitress assistant
The Coffee Stop
Rothesay , Argyll and Bute
05.2018 - 01.2023
- Assisted in food preparation, ensuring prompt service during busy times.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Enhanced dining experience through friendly interaction with customers.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Facilitated smooth operations by setting up tables and booths.
- Assisted head waitress with large party coordination, aiding in smooth function.
- Alleviated workload of wait staff through diligent assistance.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Streamlined order placements with clear communication to kitchen staff.
- Followed health regulations whilst handling food, promoting safe practices.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Upheld excellent standards to create safe working environment complying with [Type] regulations and food safety standards.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Greeted and escorted guests to tables.
- Arranged tables and set up linens and silverware in preparation for guests.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Informed kitchen staff regarding special order requirements.
Education
Certificate of Higher Education - Access to Nursing
University of Highlands and Islands
Isle of Bute, Argyll and Bute 09.2024 -
Skills
- Dementia care knowledge
- End-Of-Life care principles
- Healthcare software proficiency
- Documentation accuracy
- Intuitive perception
- Disability support training
- Effective time-keeping
- Palliative care experience
- Proactive supportiveness
- Infection control practices
- Nutritional knowledge
- Problem escalation techniques
- Listening proficiency
- Time management efficiency
- Organisational capabilities
- Adaptability in routine changes
- Patient handling techniques
- Medication compliance supervision
- Advanced organising
- Infection control knowledge
- Comforting presence
- Public health policies understanding
- Basic life support
- Medication Administration
- Compassionate care
- First aid knowledge
- Mobility assistance
- Healthcare coordination
- Administering medication
- CPR certified
- Mental health awareness
- Patient advocacy
- Personal hygiene support
- Confidentiality maintenance
- Personal hygiene assistance
- Housekeeping
- Personal care
- Mobility support
- Patient relationship building
- Manual handling
- Food preparation
- Meal preparation
- Medicine administration
- Insulin injections
- Compassionate communication
- Bath hoist operation
- Mobility aid upkeep
- Domestic assistance
- Dignity in care
- Disability support
- Emotional support
- Bereavement support
- Bathing support
- Diabetes awareness
- CPR
- Infection control procedures
- Adult care
- Toileting support
- First aid administration
- Lifting sling operation
- Epilepsy awareness
- Hoist operation
- Fire safety training
- Cultural awareness
- Communication skills
- Customer Service
Affiliations
- I am currently a Nursing Student.
Accomplishments
I am a certified in First Aid level 6.
I am certified in Mental Health and Suicide Prevention Level 6.
I am certified in food handling and hygiene Level 3
Timeline
Certificate of Higher Education - Access to Nursing
University of Highlands and Islands
09.2024 -
Community home care worker
Careplus
06.2023 - Current
Karaoke host
The Palace Bar
05.2022 - 01.2024
Manager
Hannah-Marie Ions
01.2021 - 04.2023
Waitress assistant
The Coffee Stop
05.2018 - 01.2023
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