Hannah Maille
Hastings ,East Sussex
Summary
Adaptable professional with a solid background in hospitality, customer service, and personal assistance. Recognized for providing outstanding support during difficult times, with a focus on clear communication and meticulous attention to detail. Capable of handling multiple responsibilities calmly and effectively, both independently and as part of a team. Strong ability to build relationships and maintain professionalism in high-pressure environments.
Overview
2
2
years of professional experience
Work history
Bartender
The Royal Standard
Hastings
04.2025 - Current
- Delivered exceptional customer service, fostering repeat business.
- Recommended drinks to enhance sales performance.
- Created a welcoming atmosphere through engaging customer interactions.
- Adapted swiftly to various situations while maintaining operational efficiency.
- Verified customer identification to ensure compliance with legal drinking age regulations.
- Coordinated effectively with kitchen staff for efficient food order processing.
- Managed stock levels to prevent shortages during peak hours.
- Executed end-of-day cleanup to prepare bar for next day.
Bartender
Highlands Hotel
Hastings, East Sussex
11.2024 - Current
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Created an inviting atmosphere through friendly interaction with customers.
- Recommended drinks to customers, increasing overall sales.
- Collaborated with team members to provide seamless service during busy periods.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Provided hotel information for improved guest experience.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Kept reservations systems up-to-date for clear availability management.
- Greeted and checked-in guests promptly and professionally.
- Issued guest room keys with advice on location and access.
Personal Assistant
Esther Fox
Bexhill-on-Sea, East Sussex
11.2023 - Current
- Delivered daily administrative and personal assistance to enhance efficiency.
- Coordinated schedules, appointments, and communications for seamless operations.
- Managed tasks with discretion and sensitivity to maintain confidentiality.
- Maintained household tasks, including dog walking and meal preparation.
Funeral arranger
Co-op Funeralcare
Hastings, East Sussex
07.2024 - 05.2025
- Facilitated client meetings to offer support during funeral arrangements.
- Organised venues, vehicles, flowers, music, stationery, and orders of service.
- Coordinated logistics with medical personnel, coroners, clergy, cemeteries, and relevant authorities.
- Ensured compliance with GDPR, confidentiality, and all applicable legislation.
- Calculated costs and processed financial and medical paperwork accurately.
- Updated and maintained internal systems with all relevant information.
- Guided clients through legal documentation and necessary paperwork.
- Collaborated with external agencies for long-distance transfers and liaised with other branches.
Skills
- Organizational skills
- Clear communication
- Interpersonal skills
- Attention to detail
- Decision-making
- Customer service and hospitality
- Event planning
- Ability to work under pressure
- Teamwork
- IT proficiency
- Self-motivation
- Finance and budgeting expertise
- Administrative skills
References
References available upon request.
Timeline
Bartender
The Royal Standard
04.2025 - Current
Bartender
Highlands Hotel
11.2024 - Current
Funeral arranger
Co-op Funeralcare
07.2024 - 05.2025
Personal Assistant
Esther Fox
11.2023 - Current