Hannah Mackenzie
Based in Glasgow
Summary
Competent and reliable team member offering skills from over two years experience in a front-facing customer service role and recent experience as a retail supervisor. Friendly, enthusiastic and skilled in creating positive and memorable interactions with members of the public of all ages, background and abilities. Offers excellent administrative skills and telephone manner. Able to work quickly and efficiently, and am confident in handling numerous tasks - managing priorities through quick task hierarchisation and delegation. Confident in a leadership role and happy to contribute the very best of my abilities as a team member to achieve company goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Supervisor
Cotswold Outdoor
Glasgow West End
09.2025 - Current
- Fire marshall and first aider
- Responsible for overseeing store operations and managing team in absence of manager
- Responsible for overseeing deliveries, completing daily financial duties within store, overseeing launch of new promotions & aligning shop floor with visual merchandising directives
- Confidently handling more complex customer queries and anomalies which arise in daily store operations - leading with a logical, step-wise and time-friendly approach
- Maintaining professionalism and aiming towards efficient, alternative solutions with customers who may become aggressive in response to unmet expectations of service
- Training new hires and encouraging competency by repetitively creating opportunities for demonstration and practice - checking in and providing feedback frequently
- Well-practiced ability in multitasking, quick task hierarchisation and delegation amongst team members to share workload and promote optimal outcomes
Customer assistant
Cotswold Outdoor
Glasgow West End
08.2023 - 09.2025
- Became confident in handling cash transactions, customer returns, online 'Click & Collect' orders, and further customer queries
- Gained competence and confidence working in a retail environment -handling multiple customer queries at once, finding solutions in a timely manner and swiftly processing shop deliveries
- Helped to maintain impeccable standards on the shop floor
- Demonstrated being a good team player by anticipating needs of the team and manager, sharing existing workload, communicating keenly, and putting best effort into reaching store targets
- Demonstrated excellent customer service, utilising patience and determination to assist customers to come to a decision on the right item(s) for their individual needs
Christmas customer assistant
Ted Baker
Glasgow City Centre
11.2022 - 01.2023
- Welcomed customers into store and assisted with customer queries
- Provided personalised shopping advice and shoe fitting service
- Helped to maintain impeccable standards on the shop floor
Education
Bachelor of Science - Anatomy
University of Glasgow
09.2021 - 07.2025
Skills
- Excellent administrative skills
- Excellent telephone manner
- Brilliant customer service skills
- Friendliness, confidence in interacting with all members of the public
- Competency in working in a fast-paced retail environment
- Competency in taking a leadership role
- Commitment to supporting team, team manager, and company goals to very best ability
- Patience, empathy and professionalism when interacting with members of the public
- Multitasking, efficient task hierarchisation and quick task delegation
- Time management and efficiency
Timeline
Supervisor
Cotswold Outdoor
09.2025 - Current
Customer assistant
Cotswold Outdoor
08.2023 - 09.2025
Christmas customer assistant
Ted Baker
11.2022 - 01.2023
Bachelor of Science - Anatomy
University of Glasgow
09.2021 - 07.2025